September 2021 by Craig Lewis
Where do I start? Coupons never work and I always have to go to customer service to get it fixed. Today the customer service person was "on break" according to the three employees gathered at the end of a register gossiping instead of working. They pull the sale tags off the shelves the day before the sales end while the store is still open for business. Shelves are never restocked when they clearly have more product out back. They close the doors on one side of the store a couple hours before the actual store closes. They close self service registers way before the actual store closes. Why would you go out of your way to inconvenience your customers like that? Take your hard earned money elsewhere.
September 2021 by Aida Ortiz
Stop shop is a very nice place to go also, friendly people, they know me already, cause i talk a lot lol
September 2021 by ashlee mootrey
Every experience I've had with the customer service desk at the front of the store, which as of today is a total of 3, has been less than average. I asked to return unused/unopened hair care items the day after purchase, WITH a receipt and tags attached, but the lady thought I stole them and didn't want to give me a refund. Her tone was detached and almost impolite. Today I brought back two items that I got yesterday with mold on them and she was not polite to me at all. She didn't even apologise on behalf of the store or anything, hardly made eye contact, and told someone else to give me a gift card right in front of me, proceeding to walk away annoyed. As if I'm not supposed to bring back moldy food. Idk I just get an all around cold and annoyed vibe when I approach the counter and speak to them. The customer service is awful!
September 2021 by star Nelson
Good place to shop , the produce is close to being the best in town.i just don't care for the self service because I don't work for stop&shop or get a discount for doing the cash register& packing my own grocery, & I don't care for being approach by panning people wanting money every time I go to stop& shop .i know there getting government check & living for free making more money than I am working every day.
September 2021 by Larry Cutler
Well stocked. Got the items I needed. Kinda expensive.
August 2021 by maria C
I used to shop at this Stop n Shop until I moved. You can usually find everything you need and they have great sales...
August 2021 by Melissaanne Christie
To be honest this is the only store I shop I'm not really fond of the others
August 2021 by Joseph Kelleher
I live in Saugus right down the street from Saugus stop & shop I had to go to Lynn store because the Saugus store never has what I need it's ridiculous the shelves are always empty enough is enough I shouldn't have to travel 4 miles on the other direction just to buy something at a stop & shop
June 2021 by Essex Long Way
Fresh food great customer service experience
June 2021 by hien le
I just went here for food shopping. I bought 8trays pork bones on sale. But when i paid at check out they took wrong amount over $16.77 . When i got back in the store to ask customer service to refund that money . But then they still do wrong $3.98 . Then i go back to talk to them again .the lady got so mad .she said i did correct nothing wrong. I said you still do wrong $3.98 .i told her to count again then she knew she was wrong . But she did not say sorry but she hit the hand on the table and through away the receipt and told the other guy refund 4$ more and walk away without say anything. We dont do anything wrong.they do wrong then thay got mad at me.that is not right. We are loyal customer at stop and shop . We spend alot money there. But the way she treated customer like bad guy like robber. She should not work at customer service like that.
June 2021 by John Nicholson
Helpful for the self checkout. She assisted in lookup codes
June 2021 by Rob Neal
great place to shop around
June 2021 by paroi george
I got the money order service. It was nice to me
June 2021 by Inelis Rivas
I love their great chicken wings selection
June 2021 by Keith Bruno
Not very clean not sure what anyone is talking about. Pulled i 10:45pm was told we close in 5 minutes i only needed a few things for my child i replied i thought you closed at 11 she says no in 5 minutes. 2 min later over the PA system attention shoppers registers close in one minute as I’m on my way within that one minute the last cashier was wiping down her station and they let me check out but she had a total attitude eye roll and tahhhh huhhhh sound effects to make not sure why the rudeness when you close at 11 it should be full service till 11 i was in my car and loaded at 11:00pm on the dot I’ll shop elsewhere