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November 2023 by Jane Parent
Repaired quickly, efficiently,& beautifully! Again, taking exceptional care of my vehicle, Thank you!
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October 2023 by James Stuckey
My sales person Sean was very knowledgeable and found me the car I was looking for. Super easy transaction. I will always buy from them.
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September 2023 by Leonairys Santana
I had such a great experiene with this shop. From the treatment till how my car looked was perfect. They fixed my car so fast, and always gave updates in everything they were doing. They are organized, and help you understand everything they will be doing to your car. Sergio is an incredible, professional and nice person. I felt really confident leaving my car with them. Defitnely recommend the store. Very transparent and professional shop.
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August 2023 by Michael Wallman
Fixed collision damage on my VW GTI. Car looks better than when I bought it. They did an awesome job with my bumper and the paint matching is excellent. Very happy with their service.Services: Painting
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August 2023 by TheMbpleitez Pleitez
They were not able to fix my car in fact it appears they switch a damage part to another part of the car and claim they did not understand why the problem still existed, after bringing the car for the 3rd time to fix the bumper they install wrong, they wanted to pin the problem on me, which in another repairshop was fix easily and fast, Saugus Autocraft is very unprofessional, do not take your car there, find elsewhere to fix your car.I know they are listed in the insurance recomendetion list but do not choose them.Services: Tires
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July 2023 by jennifer cotto
I brought my car in last week, unfortunately the insurance company deemed it a loss. From the moment I went into this business it was beyond professional. The man at the front who started to help was very friendly and personable and made me feel comfortable. Dave later helped me and was awesome, answered all questions and when I went to get my stuff was just as friendly. The worker who took of my plates was great. overall, it was perfect, especially being a woman with no car knowledge I highly recommend this place thank you again for such a positive experience
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June 2023 by Jared Kelley
It's a no for me. They did not do an adequate job on my vehicle.I had to return multiple times to fix things like sensors and fluid spouts. They also failed to diagnose a wheel bearing issue that I had to get fixed by a real mechanic at my dealership. I find Dave to be abhorrent and your typical know it all. Made sure to let me know that it was not anything they did wrong and that the noise I was hearing was not really there. I was on my own from that point. I know there is better out there so find it.Service: Body & Trim
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May 2023 by Bilguun Ganhuyag
Outstanding. Prominent. Distinguished.Few of the words that come to mind when describing the service and care of the people that make this place special. Jose Reyes was friendly and welcoming, all the while being professional and competent. His warm smile assured me that my family car is in good hands and I believed him. At the end, the work was done exactly as I expected. Excellent.I highly recommend this to my friends and family. And to you, my dear reader.Services: Painting
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May 2023 by Katherine F
I recently came to Saugus Auto Craft for collision repair and they did an amazing job repairing my car and making sure paint and rim color was perfectly matched, as well as turning it in clean, inside and out. They also did a great job in communicating any updates. Will recommend to others and come here for any future repairs!
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May 2023 by Christine Scribi
Lenny Jr. and his team fixed my Buick! You would have never know that I had got into an accident. They did an amazing job and even cleaned the car! Would highly recommend to others.Services: Painting
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April 2023 by Resellers Domain
Just picked up my Expedition. Their work is fantastic. David is a great guy that's down to earth and super helpful. This is the type of place that doesn't take advantage of its customers. Honest people that do an outstanding job. The cherry on top is that they clean the inside of your vehicle as part of their included service. I never write reviews but Saugus Auto Craft is the best!Danielle H.
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April 2023 by Colin Garret
These guys do a great job. Myself and my whole family have been going there since the late 90s. Helpful, professional and all around good folks, THANKS LENNY!!!
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February 2023 by Michael Maniscalco
I really liked Lenny at the desk. Overall they were good, except when my car was done we noticed someone in the Garage put a large scratch on my driver door. They buffed it out and I picked it up today. I suggest if you have a new car ask these guys to Not clean your exterior when they're done. My brand new (2022) Black paint is now filled with swirl marks.Service: Body & Trim
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February 2023 by Kevin Baumann
I've used Saugus Auto Craft a few times now and every time their work has been perfect. They want to get it done RIGHT and not just quick. When anyone asks me for an auto body shop, this is the place to go!!Service: Body & Trim
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January 2023 by Reagan Moulton
When I was in a pinch Saugus Auto Craft towed my vehicle to their shop same day & didn’t hesitate in getting the job done swiftly, yet efficiently. Couldn’t recommend their services enough, thank you so much!Service: Body & Trim
