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October 2023 by K G.
POOR customer service by Ray. I waited approximately 6 minutes in the drive thru before he came to the window (I rang the service button twice) didn't apologize (fine), when I told him my ID was attached to my account he said "no it actually isn't". I let him know he looked up the wrong person he then shuts off the microphone & starts to walk away. I had him come to the window to ask his name with an attitude he tells me. He didn't care in the least probably because he had his ear buds in his ear. He shouldn't have those in his ears when dealing with customers & their banking, it's a privacy issue for me. Probably time I close my account.
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October 2023 by Luisa Richads
My Bank for some many years ❤️ I love it ?
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May 2023 by Barry Smith
Great customer service
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June 2022 by Lissa Morillo
Worst bank EVER!!!!!!!! The rudest people working I was trying to explain something to a lady who worked there and she was so rude wouldn’t let me get my words out . I rather burn my money than to do business with them EVER
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March 2022 by John Raye
By far the best banking experience i have ever had. Great staff at this location!
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March 2022 by Eldar Bar-Or
Very nice people, always great service.
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November 2021 by Lisa Legget
I love this branch! I have refinanced my mortgage here twice. I have had several over the counter transactions that were handled smoothly . The staff at this branch is friendly, knowledgeable and efficient. I recommend Salem Five and this branch to my friends and family.
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July 2021 by Tyna Toek
Odalis is a rock star! She is always willing to help and go the extra mile. I appreciate doing business with her and she deserves to be recognized.
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February 2021 by Tammy Jo Lander
Joshua was my teller opened my new account gave me all the good info ..he was amazing..def recomend
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May 2020 by Naomi R.
4:45pm? Don't bother waiting in line at the drive thru, seem like they close their registers at 5pm sharp. Or so I was told by the lady that was at the window, who also told me that she checked the cameras so she knows what time I got there. Are you kidding me?
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March 2020 by Julio Santiago
Had a business account here. The Salem 5 near lynnway was much better, but occasionally I had to use this one. There was an older lady manager with glasses that always made a show when I went to deposit my customers checks. Literally put a spotlight on me like I was doing something wrong. They were insurance checks from my customers in automotive. Did this multiple times and I just got tired of it. I mean I am depositing MY MONEY into your bank. It was because of this branch I left. After about six years being with them.
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December 2019 by A A-MI-NA
Atm is ALWAYS DOWN and it's such an inconvenience for those that don't always wanna go to the teller to take money out. Sunday it was down and again today smh they need to get that handled asap.
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March 2019 by Bob Donovan
Everyone is friendly, knowledgeable and helpful.
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February 2019 by Carmen Silva
I have good feeling this banks i love them salem ma /the state street / boston street i have be treated with love care
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October 2018 by Susan Le
Jude is great! She is so intelligent and easy to talk to. She helped me get a new debit card quick and made sure it was working properly before I left. The other staff members are also great!
