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June 2024 by Brendan Powicki
Ruben provided 10/10 service.
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June 2024 by Daryll DiCarlo
Paulette was amazing. I watched her work on my car, take care of customers that had arrived, checked customers out when their car was done. Paulette and her team went above and beyond to make sure my car was fixed and safe to drive. Once they finished my car, it was like driving a brand-new car !! Thank you!!
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April 2024 by Joseph Gauthier
2017 Jeep Wrangler 4 door, 81,000 miles. I went there about 2 months ago because there was a reddish color on the left front wheel tire. They called me back, indicating a leak in something. the price was about $600.00. I told them to go ahead with the repair. The young girl in the office called me back 3 times telling me they forgot to charge me for something. The price increased to $850.00. I asked why it kept going up, and she said the mechanic told me I forgot to add something. On the 3td call, I asked to speak to the mechanic. He explained she didn't tell me the correct price 3 times. He then proceeded to tell me that my front tirods were getting loose and some other problem which wood increase the price an additional $3,100.00
I presently have 2 jeeps, have owned 7 of them over the last 40 years, I know how long parts last. Your employee incompetence and mechanic are just trying to up sell me work that I don't need.
Good by forever
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April 2024 by Shawn McLaughlin
I specifically asked if they could align my vehicle
told exactly what I had soon as I caught there. The gentleman told me they were not gonna do it. Very rudely laziness is not right customers may not always be right, but at least try!!! don’t lie.
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April 2024 by o ohhenryusa1 (ohhenry)
The experience at Goodyear in Lynn, Ma 0n 3/28/24 was excellent. They went above and beyond in being proactive in servicing the car. Would highly recommend.
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April 2024 by Joanna Savvidou
Amazing service! Reuben went out of his way to find me the best solution and make sure I was happy. 10/10 recommend if you want friendly and efficient service!
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March 2024 by Keivy Cannon
I had an amazing experience at this location. Raffy was very knowledgeable and thorough when servicing my car. He also was able to answer questions about my car and recommend the best service options. My tire installation was quick and the staff was polite. I will definitely be back.
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March 2024 by Neil P.
Crooks - refused to rotate tires (purchased there ) because they said there was a nicking one sidewall and it was a liability for them to touch the tires. Wanted me to buy two new tires. Had them rotated elsewhere 15 minutes later with no issues. I had Been going there for years with multiple cars / spent thousands of dollars there and have seen them try this on other customers as well. The upsell tactics they use are basically illegal. Telling you they can't sell two tires and forcing people to buy in pairs. They refused to service my car today !! The place was dead, no one else in the shop. It's a joke. They lost my business today. And oh PAULETTE the employee at the desk is non professional. Very poor customer service. Will be telling everyone to run away from this place. Never again !
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February 2024 by Johnny Perez
An hour and a half for an oil change is the dumbest thing I’ve heard in my life never will I ever visit this establishment again
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January 2024 by C-5 Terminator
Paulette, Stephanie, Raffy and Stephen were absolutely great!They were Patient, Friendly and Extremely Knowledgeable as well as Professional. In regards to handling my vehicle issue.
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January 2024 by Donald Lanngren
Needed to get new air filter for my suv 20 dollars for air filter and 30 dollars to install which takes about 2 minutes to install went to auto zone bought filter for 10 dollars will never go to Goodyear again in Lynn mass
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November 2023 by Michael Maly
Great experience. John the store manager is very knowledgeable and a great guy. I will definitely be back and recommend this place
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October 2023 by Vanisha B.
Management is horribly rude and it rubbed off on another employee Stephanie. The manager spoke in ways that were condescending and offered no help or resolution at all. If you do decide to visit this place just know that Ruban is the only trustworthy and kind employee there. And by the looks of these other reviews, management should be fired.
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August 2023 by Joe West
The new manager is kind and friendly I will buy my next tires there the 4 tiers he picked out our nice can't wait to get my winter tires
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August 2023 by Kayla Williams
I needed a patch for my front left tire which they were able to do very quickly but they put my tire back on unbalanced and I didn’t notice until I was on 95 the next day. I had my fiancé take it back to have them balance the tire but because I knew no one would take me seriously (as a woman this is true for most mechanics nothing specific about this location that made me think that just the auto industry in general) and he ended up having to argue with multiple people to fix it until someone ended up driving the car with him and experiencing the bumpy ride for themselves. Only then did they finish their job correctly.