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February 2024 by Danielle Guillette
I had a problem autobody guy after a horrific car crash. Over and over I was in the Lynn office. I had to deal with every single person that works there multiple times, including the manager. Beginning with but not limited too, I know I’m forgetting a few; Mohamed, Rodriguez, Emily, Bryan ,Joelle(sorry spelling!) the entire crew was accommodating, kind, understanding bunch who truly care about their people in the community. My life was made easier by coming to this location. No fuss, quick and easy in and out. Thank you enterprise in Lynn, The manager Rodriguez and his team truly show great costumer service.
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November 2023 by Andrew Nguyen
This location is awesome. They’re always busy as soon as I get there I’m greeted right away, I always deal with Bryan very polite and also the process is fast. One of the cars was not cleaned yet but that was ok because they was really busy, the detail guy Marvin got the car in and had it cleaned and me on the road in no time. Excellent service and I will keep returning As long as these guys are there
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October 2023 by Hannah
Had a great experience with this location! Very nice people, good customer service. The only thing is the car I got had 1 tire with low tire pressure warning. Other than that, all good!
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October 2023 by Aidalenny Liranzo
Horrible service, never rent from this location. They will pick you up in the dirtiest car possible. Say the car you requested is unavailable and give you a messed up car, car had expired registration sticker, and there were mysterious stains in places you dont normally look until you need to use it. I returned the car like new after I Had To Clean it myself, as the windows were dirty on the INSIDE, i was barely able to see through it. And on top of that they never refunded my deposit. The salem enterprise had better customer service and cleanliness was A1 compared to the LYNN spot that i consider to be TRASH. DON’T GET A CAR FROM HERE
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August 2023 by ANDERSON ABREU
Amazing experience as always! Keep up the good work! Good Customer Service from Bryant, good check in and check out experience!
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July 2023 by Dan H.
The Lynnway, Lynn, Massachusetts office provided 5 Star Service. Steve and Matie are true professionals who work in that office. My car was in repair, so I needed a rental. Steve and Matie were very friendly and efficient. Matie even gave me a ride home from Enterprise.
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July 2023 by Van Tran
Enterprise is good service. The Enterprise is any where in US. We are easily rental a car. The employee is very good service in lynnway. I have been rental a car there sometime ?. They're very good to me. Thanks so much
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July 2023 by Pamela H.
I got a rental from here and the only downside I had with them was that they don't have many selections on cars so you might end up with one you're not comfortable with but sometimes it's good to take a challenge . The car had no problems besides not having washer fluid and wipers didn't work well . The body shop I took my car to still has my car after my rental being due . I was having a hard stressful situation with my insurance not wanting to cover 3 days of rental because they never reached out to me when I was supposed to give the car back . I received a call this morning from Mohamed, we spoke and he was able to help me get back my deposit at full amount . Thanks again Mohamed you were great
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June 2023 by Laura Hurley
Thank you Mohamed for your friendly and very professional service. You made our check-in and checking- out 3 weeks later, very smooth.We WILL definitely be using Enterprise again and recommend Enterprise to all our family, friends and coworkers.Thank YouLaura Hurley
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June 2023 by Akilah Bell
The employer was very rude. He was even breathing when I was explaining why I had to pay so much. I have to have another person to help me, I ended up having to do another reservation which was fine. I just don’t appreciate the employee getting frustrated.
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May 2023 by David Andrade
Have a reservation for an insurance provided rental while my car gets fixed. I am in contact with a different Enterprise location that works with my repair shop. I get a voicemail from Joe who has all the correct info and asks that I return his call to confirm. I call the same number back at 4:58PM and get someone different who was rude, condescending, and acted like I couldn't speak english and didn't know where Lynn, MA was. I have not gotten this treatment from the branch I've been dealing with and hope to never need to rent from Enterprise in Lynn.
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May 2023 by Eri M
Refused to schedule a pickup for a location only 3 miles away because it was right outside of the Lynn town limits. The representative offered no other options or advice, just stayed silent on the phone until we gave up trying to find a solution. Happily taking our business to Hertz and letting Geico know not to send anyone to this location.
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April 2023 by Paul Harrington
The staff were courteous and efficient, and when I needed a second rental on short notice, they came through for me without a hitch. Great office, great people.
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February 2023 by Terreina English
The Lynn enterprise location is we’re l get my rentals. They are very friendly and the team is welcoming. What l like most able the team is, they are always willing to accommodate you if they can. Jaylyn is one of the managers there and l love that she get to know her customers by their first name. It makes the transition more engaging.
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February 2023 by Vivian Carrasquillo
I will never rent from you people...bad experience with Customer service is rude and they lie about the condition of the vehicle to keep your money...will never rent and will make sure that everyone knows that enterprise rent a car are thiefs ..
