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January 2024 by Arisbel M.
I usually visit AutoZone to buy the oil and oil filter for both cars in my household every three months. I like to order online because you can get a deal where you get the oil filter for free when ordering online ONLY. This promotion is not available when you buy in store. I placed an order earlier this week to pick up at my local AutoZone however they did not have the oil filter available so they had to cancel my pick up. I ended up ordering to pick up at this location in Lynn. These are the reasons for my rating -- 1. I got a confirmation e-mail saying both of my orders were ready when they were not. 2. One order had the wrong oil and the other order only had the oil filter. 3. Cashier seemed very annoyed at the fact that the wrong oil was being handed to me so my boyfriend ended up going to get the right one himself. 4. When I asked where the second oil was (for the second order) he seemed more annoyed and proceeded to walk without even knowing which oil he was supposed to grab, making the assumption that it was the same one as the first one. It was just not a pleasant experience especially since I was talking to someone much older than I am. I don't like questioning elders but if i'm ordering my items online please have the order ready by the time i get there.
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January 2024 by Ana Garcia
The light on my car was on and took it to autozone and they told me exactly what was wrong with it and I got it fixed no line employee was so sweet and helpful
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January 2024 by Anthony Hopkins
Awesome had all the parts I need in stock and were quick to get them together and get me out to get my job done
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January 2024 by Driss Andress
Antony, is best customer service ever. All staffThank you for your good
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December 2023 by Mark Cataldo
Christopher Roman was a big help to me today saved me time and a few bucks I want to thank him
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November 2023 by CHANDA P
couldnt complete a return transaction: instead went to Boston St Lynn and it was done within seconds.
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November 2023 by Danilo Santana
Horrible service, I spent more than 20 minutes waiting and there was no one to help me and no one was answering, they just passed by and ignored me
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September 2023 by Megan Griffin-Smith
outstanding Zaylee outstanding exceptional customer service went above & beyond 5 stars highly recommended
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September 2023 by Mohammed Foyaz
Worst sales representative. Not helpful.
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August 2023 by Mtg_moBrocks “Mobrocks” Mtg_moBrocks
Autozone lynnway is terrible, don’t bother calling dude looked up my vehicle then told me “let me switch phones” I waited on hold for 15 minutes before I hung up and called back to no answer. So now I’m going to waste more time to go there and if they don’t have what I need I’m going to waste more of my day. Customer service is terrible, knowledge around vehicles of the workers is terrible, I gave it 2 starts because it’s clean inside and organized.
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June 2023 by Barry Smith
The lady working there today 6-12-2023. Is plain ignorant, poor customer service skills. Just have a rotten attitude and speaks on things she don’t need to concerning customer issues. She needs to keep it strictly autozone business. That’s what ignorant uneducated people possess. Lack of communication skills and attitude problems.
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May 2023 by alex nunez
Julio was super helpful and knowledgeable regarding my questions, he deserves a raise! I would highly recommend this autozone specifically.
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May 2023 by Mark Desimone
Absolutely fantastic customer service now! Manager Luz goes above and beyond to help customers. She is extremely knowledgeable and personable. They have regained a customer due to her!
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April 2023 by Jesman Senbet
They most definitely take care of business, would recommend.
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February 2023 by C
Good staff there always working hard and very polite.
