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November 2023 by soliris peguero
Apparently “sure I’ll take the phone and it can sit in the back of the store and you’ll still pay for it” is a solution for what to do with a device that is past the 14 day policy. Didn’t even bother getting his or a managers name because was genuinely shocked at the level of disinterest in helping a customer so I walked out instead of reciprocating his response
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April 2023 by Teri Weidner
Franklin and Edgar are friendly helpful knowledgeable have good humor and great ideas. Give them a raise!
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March 2023 by Bryant Perez
I was there to get a new service with my partner and the experience was nice, the staff are great and amazing attention to detail when explaining things will definitely recommend that AT&T Store at the Lynnway
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February 2023 by Donna Forgione
Franklin was awesome very friendly and extremely helpful. He is an asset to AT&T!!
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February 2023 by Jose A Arroyo
This AT&T store has the BEST customer service I’ve experienced EVER! Give Franklin a raise!
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January 2023 by Bruna Oliveira
Franklyn was AMAZING. Thank you so much for a quick and efficient service. This dude really know good customer service ?
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December 2022 by Julio Ortega
Franklin and Jose are like “The A Team” they were amazing with everything I needed!!!
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October 2022 by Claire I
Franklin and another employee (whose name I can't remember!) stayed late to help me with my new account. I switched from T-Mobile to AT&T, as well as upgrading to the new iPhone, and they both worked seamlessly to get me set up with everything. Very friendly and welcoming store! Will definitely be returning for any needs in the future.
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October 2022 by Usman Barlas
Purchased my iPhone and Apple Watch at this location. Staff was extremely helpful and knowledgeable. I felt comfortable purchasing the items and the service provided was honest, quick, and friendly. Got my watch 3 weeks before what Apple was offering for a delivery date. I recommend this location if you’re looking to get a new phone or accessory.
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October 2022 by Haley P
Franklin was a huge help getting my mom’s new iPhone set up. He was extremely knowledgeable and helped us get her SIM card set up and also helped us pick out a new case. Thank you for your help and positivity!
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October 2022 by Kimberley Miranda
Franklin was the besttttt, my experience at AT&T was superior! The phone that I wanted wasn’t available but he requested I ordered it. I’m very satisfied with the customer service Franklin provided.
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September 2022 by Christopher Troia
Friend was getting his phone fixed and I asked to use the bathroom as a customer and the man working was super rude and said “nope” I’ve noticed Massachusetts AT&T locations have the rudest staff. The staff in Everett were also extremely rude to me. Will for sure be switching to T- Mobile or Verizon as soon as my plan is up! AT&T should train their staff better with customer service skills!
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August 2022 by Mimi Joyce
Had such a great experience yesterday. Enver was so helpful, knowledgeable and patient. I got 2 new phones half off with the promotion they’re having right now and a great deal on the accessories I needed. Next time you find yourself in need of new products try out this location and ask for Enver Romero, he was great
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July 2022 by Ruth Pena
Best responsible service Miguel and Franklin are the best treating costumer with respect and helpful on the entire process thank you for everything
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July 2022 by Philip Augusto Santos
I went in there to trade an IPhone and the service was quick and simple, also the workers were respectful and patient
