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November 2023 by Abigail Murphy
I’ve always came to Tire Warehouse until yesterday. My tire popped due to hitting a pothole and I came to purchase a new one. Upon arriving there was a female employee working the inside counter who was extremely rude. She asked me “what do you want”. I told her I wasn’t sure of the tire size but I can go look as my car is outside. She rolled her eyes and slammed her chair and stormed out the door. When she came back and was on her cellphone and the computer I asked her if it’s something they have in stock she apparently was aggravated and her response to me was “can’t you wait a minute”. I then told her politely that I’m going to take my business elsewhere, regardless of pricing or availability I will not be doing any business with someone who treats customers poorly. After reading these reviews seems like others have had this same type of interaction with her. You should consider getting someone a little friendlier who won’t treat customers poorly.
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October 2023 by Cherubin Musangu
The Female manager of the facility is rude and lacks basic knowledge of tires. I’ve been a loyal customer of this location and was very disappointed. I went in asking to get a tire fixed since there was a nail in it and was told the tire was not salvageable and I needed a new one. I had no problem buying ONE she refused and told me I had to buy all FOUR. All of my tires had full tread so, I was very disappointed with this overall experience. I left and found a different place to fix my tire. I did not need a new one just a patch up. I have now been driving on my tire for almost 4 months. Tire shops should hire people with at least basic knowledge or educate them in their position because it felt like she was trying to scam me. I recommend you don’t go to tire warehouse on Chelmsford st and if you go make sure you don’t get scammed.
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October 2023 by Meghann M
This is the best warehouse to go for your tires needs. Kim, the manager is super helpful, and sweet to work with. I’ve had nothing but great experiences every single time I come in for my tires issues.Thanks again.
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October 2023 by Scott Hsu
I got the tires replaced by them for my Tesla MX. (Tires dropped shipped from Tire Rack.)They are experienced in working w/Tesla vehicles and have the jack pads required for the job. The crew is friendly and very easy to work with. Will bring my next car to them as well.
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October 2023 by Jaron Neutronix
They were very rude and wouldn't fix a spare tire unless I have them my address! Why do you need my address for a simple transaction? Meineke doesn't, they charge less, and they are about 1 mile away!
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September 2023 by Jordan Bukouricz
Great service, Kim and the technicians got me in and out quickly and were very helpful with questions I had about replacing a flat on an AWD vehicle.
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September 2023 by Fabiola Palomino
This was my first flat tire, and I called Jose freaking out, pulled over on the side of the road. When I tell you Jose calmed me down, helped my identify the issue, and told me not to worry that he could get this fixed to bring it right over. When I pulled in this lovely and sweet woman ( I didn't catch her name, but her blue hair was awesome) helped me in the front and walked out to look at my tire with me. It ended up being an easy fix and patch. This whole scenario was really stressful for me as a new driver and this place made me feel so so so safe and taken care of. I couldn't begin to thank both her and Jose enough. You guys deserve good luck for the rest of your lives. Thank you so much, this place was lovely!
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September 2023 by Noori Noorullah
Very rude and very bad behavior, especially their front desk.I advise everyone to please avoid to go their. Only for just flat tire they made me to change the tire and charge me very high price. Just for one tire replacement they charge me $204.
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August 2023 by Rachel Ryan
The whole team is amazing! The guys really saved me today!
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August 2023 by annika k
The man who had helped me was super sweet but the woman with the messy reddish hair who works inside is so rude. Girl go comb your hair first before you come for me. Just because of her professionalism and unwelcoming nature, I rather just go to Middlesex Tire or even King Tire in Lawrence.
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July 2023 by Brian Lawrence
I was In desperate need to get a nail out of my new tire today as everyone else is booked or busy or closed I was happy they were able to get me in without a problem. Great location honest pricing and staff but all around quick service. Even got tire prices for two other cars that will be coming in soon now for all new tires! Highly recommend Kim is very personable great to talk to.
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July 2023 by Newbie Subie
This lady really told me, “they don’t mount winter tires right now we only do it in the winter”..bruh Idgi so if I wanna put summer tires in the winter they won’t do it?
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July 2023 by OmeZz z
Extremely rude staff. Stopped by to change a couple tires around 1-1:30PM. Their was no customers at the time. Thought it would be an easy transaction. The girl manager didn’t want to be asked any questions and proceeded to tell us 30 minutes. That everyone had to eat. That she was the manager and what she says goes. Dad just wanted to know a price and if we where next. She had a huge attitude and looked very tired for the time. A big guy with a hat on backwards got out of his beach chair to act more confrontational to my 70 year old dad on his birthday. Felt very bad and left with nothing done. As we where leaving the Mr big guy yelled out directions for us to leave up the hill. I know it’s hot out but could you have a little patience for an old man and his family. Oh well
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July 2023 by AL C
Lowell residents I warn you not to waste your time to this Tire warehouse in Chelmsford st, Lowell. It looks like they wanted to pick a fight with every customer who walked in. The staff & manager are under the influence and will not respect your business. They don’t care about customer service and are irritable from the beginning.
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July 2023 by Cassie Bennett
Very quick tire replacement. I love that they have their competitors phone numbers on the wall so you can call and get a quote on tires, just to prove that they'll beat any price - a bold move!
