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June 2024 by Kristi McDowell
Despite being open for walk-ins, and having faxed over paperwork that they accepted, staff elected not to see me even in their allotted walk-in hours, presumably because they couldn't be bothered to actually do their jobs. Nowhere was there any indication that an appointment was necessary for the screening I already paid for and confirmed.
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June 2024 by Nancy Thach
Called in yesterday, were told this place was open today 5-11-2024 and no appointment is needed for a drug test. Upon arriving person at the front desk rejected services for drug testing. I was told no drug testing on Saturdays. The guy had an attitude after I told him that this office should have better communication when providing informations over the phone. He wasn't happy after telling him that. Threatening to call the police. This place is a joke and have poor customer services.
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June 2024 by Schnea Urey
One star is too generous!!!! Last week I showed up to this location with an appointment for a pre-employment drug screening only to find the doors were locked, and no one was inside. When I called their phone number, an automated message played stating that they were closed (even though it was a weekday during their normal business hours!!) with no further explanation and the call was disconnected. Today I showed up for a 9:30am appointment, and was not seen until 12pm!!!! There was only ONE employee working to service a waiting room FILLED with people. I know this because the employee TOLD everyone in the waiting room she was working ALONE. This is beyond ridiculous and completely inconsiderate!!! What is wrong with you people???? NO respect or consideration for other people's time. Will also file a complaint with the Better Business Bureau.
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June 2024 by Karine tadevosyan
If I could I would give 0 star!! Avoid this location if you are able!! The worst service, they might close without letting you know! You might wait over 30min with appt without telling you when they will accept you!!!
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May 2024 by Dana Briggs
Phlebotomas was great. Very personable, welcoming, and friendly.
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May 2024 by Tracey Ogden
If I could give this place no stars I would. Two times in a year I book an appt for a family memeber and show up as scheduled and no one is working and the place is shur down. You call the help desk and the keep you on hold and never come back. Go somewhere else.
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May 2024 by Amanda Pereira
Came in on a Saturday morning and was promptly seen. I barely sat down and the lady called me within seconds. 10/10
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April 2024 by Monique Barowski
I can not remember the lady's name who completed my drug test but she was such a sweetheart and was very helpful!!!
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March 2024 by Debi tucker
I have gone to this Quest location a number of times now and I have had a very positive experience. I went for blood work today and not only were they running on time but the Phlebotomist was so very nice! I felt better after such considerate treatment.
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March 2024 by Selena Marie
Terrible experience went to get one lab drawn for work, and the Spanish phlebotomist that took me back had the WORST attitude. No compassion or good customer service skills at all. She acted annoyed every step of the way. Claimed that she couldn’t service me because the paperwork I brought was incomplete and basically shewed me away but when given to another phlebotomist there she was able to find it as soon as it was handed to her. GO ANYWHERE ELSE IF POSSIBLE this location also was run down and dirty.
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January 2024 by Ralph Jacques
When I arrived the place was fairly packed and busy. The staff there was very professional and reassuring. In particular Danielle, who works multiple sites in the area; she was very comforting and made the process very quick and easy. All in all great experience.
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January 2024 by taylor dwyer
Location says its open but no one is there. Why does this happen?
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January 2024 by Sydney Moran
would give 0 if i could. scary experience.
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January 2024 by Debra Midgley
6 people in the waiting room and all they are doing is talking in the back, very loudly. Go somewhere else if you can!
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December 2023 by Dan Pelham
Horrible, sat there for ever because they have no receptionist or front desk person. Wasn’t there for an appointment, just to get a test kit that would’ve taken less than a minute to get. Avoid Lowell quest if possible.
