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January 2024 by Brandon Lessard
Ryan took very good care of me and showed the highest quality of customer care. I highly recommend coming here and asking for his services. They make you feel involved, respected, and not like your getting ripped off 11/10 excellent experience
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January 2024 by Leonard Whitney
Fast and freindly
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November 2023 by Alexander Ostrow
This shop gave me a pre-sale inspection as a courtesy free of charge. If I didn't live in Boston, I would bring all my business here.
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November 2023 by Alê B Silva
Good service, and excellent alignment and balancing services!
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June 2023 by Carol W
I had a flat tire and this service center was closest to me house this morning so I took my car in. I’m used to very brash service at service/auto shops but let me tell you, I got very pleasantly surprised. The young man at the front desk very customer service oriented very calm, kind demeanor, not condescending and very patient. I did not expect that. It was very refreshing, and It stands out. It wasn’t only to myself but to another customer who walked in a short while after. Service was super quick. You have some good people working ant the Chelmsford street location and that makes a difference.
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June 2023 by Haley Tiernan
The crew at Monro was very friendly and professional. They fixed my tire issue promptly. Great service!
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May 2023 by O L
Excellent service and friendly staff. Jerry Rivera is very detail oriented and caught my mistake early on before providing the service I needed. Their price is great compared to other shop.10/10 would recommend ??
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April 2023 by Oliver Lievore
Excellent service and friendly staff. Jerry Rivera is very detail oriented and caught my mistake early on before providing the service I needed. Their price is great compared to other shop.10/10 would recommend ??
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March 2023 by Montana Santiano
I found Monros because of their good reviews and I can attest that their service is great! I had a flat tire and they were very pleasant to work with. As a younger woman, it was very nice to have Kim at the front desk help guide me in the right direction, she was kind and informative. I will be sure to go back if I need any more work.
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February 2023 by Jojo
Receptionist was amazing and very compassionate when it came to my situation. They took great care of my car.
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February 2023 by Nini Lauren
I have never met such an amazing person... Kim, the lady at the front desk, without a doubt deserves every blessing that God has given her. This woman not only helped fix my tire, she also made me realize that not everyone is"cruel" or mean . I went there because I had a flat tire while driving on the highway, I was able to get 2 new tires tires in such a short amount of time. There is so much more to it but l'm here to say thank you again to Kim! I will truly never forget you or what you did for me-Anita Asante
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December 2022 by Kenneth Eng
Place use to be awesome! Now every time I walk in it’s always “ do you have an appointment”: I don’t know if Gary still works there but he had great customer service skills.
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October 2022 by Janet
I brought my car in for an oil change and was very pleased with the excellent customer service I received during my visit. Kim and Jose were extremely courteous and professional. They answered all of my questions and concerns. Kim was amazing getting me in in a pinch while Jose, who is top notch, provided an entire overview of my vehicle and explained everything I needed to keep my 2006 Honda running safely and smoothly. I highly recommend this place and will definitely be coming back in the future.Thanks for the super service and job well done!
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September 2022 by M T.
I went for the oil change that included a tire rotation. Paid 93 dollars and left. I did not asked anything... I paid and left. The store manager was alone working on 2 cars mine and someone else and the female desk clerk. Driving home the windshield washer fluid light was on. Got home and read the paperwork that had all listed needed items checked out and all fluids topped off and that tires were rotated. That is impossible. They would need to ask me to give him the key to unlock the wheels. Brought it back and all I got was an excuse that car was fine and did not needed anything and tires where a little worn on the front. I went home and had a gallon on washer fluid and when I filled it the car took the whole galloon. Bad service is an understatement aside the place is dirty. It is irresponsible not topping off all fluids specially when I have to go back for another oil change in 5-7K miles. Never again.
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August 2022 by Rob
The guys did a great job aligning my ‘85 Alfa Romeo Spider. Not only did they get it done quickly, they also made a few observations and suggestions for other issues they noticed and I’ll be going back soon to have them fix a few exhaust issues. Nice, friendly team.
