Gervais Volkswagen, a family-owned dealership in Lowell, is known for its commitment to honesty and values. Customers have praised the dealership for providing a great car-buying experience, highlighting the helpfulness of salespeople like Theo, Danny, and Kevin, who are noted for their fair and honest approach with no pressure tactics. The team is quick to answer questions and provide valuable information about vehicles. The service department also receives positive feedback for its thoroughness and reliability. Customers appreciate the dedication of staff like Nick, who offer clear communication regarding repairs and warranties. Many have found the service to be prompt and efficient, with repairs completed in a timely manner, allowing customers to get back on the road without delay. Overall, Gervais Volkswagen is highly recommended for both vehicle purchases and service needs, with many satisfied customers expressing their intention to return for future business. The dealership's focus on local community values and customer care makes it a trusted choice for Volkswagen enthusiasts.
Awesome experience buying my Tiguan at Gervais VW! Everyone from Kevin, Tony, and Dan made the buying process simple. Highly recommend if you’re looking at buying a VW!
November 2025
Nick is a Rock star to me. He always gets my car on when I need it and lets me know what’s coming up next and we schedule it out for my next appointment with no pressure at all. Great customer service. Thanks Nick @GervaisVW
September 2024
My experience at Gervais Volkswagen was very pleasant. The staff is friendly, informative and efficient! I would highly recommend them to friends and family.
