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March 2024 by Tammy Lacourse
The employees used to be so helpful but now it appears new managers aren’t teaching employees how to run copay cards … last script I had to argue with the manager and after an hour she finally processes the co pay card…. They said things like it’s “not for co payments” or “if I used my insurance I can’t use the co pay card” completely ridiculous! Hopefully they turn things around so frustrating when employee”s managers are careless and incompetent.
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February 2024 by Geoffrey Feldman
Typical of the chain
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February 2024 by Jen Farrell
If I could give them negative Stars I would the fact that you can't speak to a live person ever and always have to leave messages for them to contact you back when they're available is ridiculous they never have any of my meds in stock and they have my address wrong no matter how many times I've tried to fix it which makes things even harder if my health insurance could be taken at Walgreens I would go right back there I despise CVS
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January 2024 by Bharathi b
We get good discounts and the offers are pretty decent at CVS.The employees are very helpful in finding out what we want and very good in assisting with the deals and coupons . Overall I would love to shop at CVS.
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December 2023 by Alexa Guerrero
Excellent service
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November 2023 by Ms. Justice
This is the closest 24 hr location with a pharmacy also 24 hr. I'm so glad they opened here! I went to another 24 hr but they were out of the items I wanted, items they had coupons for on the app. This CVS had plenty in stock, friendly staff and very clean late at night. I highly recommend this CVS!
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November 2023 by Rebecca Justice
This is the closest 24 hr location with a pharmacy also 24 hr. I'm so glad they opened here! I went to another 24 hr but they were out of the items I wanted, items they had coupons for on the app. This CVS had plenty in stock, friendly staff and very clean late at night. I highly recommend this CVS!
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November 2023 by paul cresta
Probably the worst store mngr anyone could hire. Mr meile ignorant and rude, no customer service skills at all. I'll gó elsewhere.
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October 2023 by Julie Ford
The pharmacy department is wonderful everyone greets you with a smile and great service. The staff in the check out area in the front nice and polite except for 1 who had a not so welcoming face with a very unprofessional tone to some customers infront of me of course on her cell phone.
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September 2023 by ezgi ezgi
My 5 month old baby has doctor's prescription formula and they lie every month not to give us formula. There is a formula in the sales section and they say it's not the same formula. I've been using it for 5 months and I know the formula. they never call me for refills
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August 2023 by Matthew Hebert
If I could give this CVs zero stars I would.. here’s my experience 2 out of 2 times I had the misfortune to have, there’s this cashier she’s a young little Asian woman who absolutely hates her job she ALWAYS gives me a attitude like she’s better than everyone this is the absolute worst experience I’ve ever had at refilling my prescription. She told me that the cvs app is not accurate and for some reason every one I know has told me that they never have any issues with it. I think she doesn’t want to work so with that I think she needs to be fired. I’m sure I’m not the only one she’s been rude and disrespectful towards. I’m switching over to Walgreens because they don’t have disrespectful people working for them.
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July 2023 by UYPROK ARUN
Nice place but really bad service. Especially young girl that had black mold on her face, she doesn’t talk nice and no response with customers.
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June 2023 by Barbara Ferus-proctor
First of all Henry at Wood St cvs in Lowell MA was unforgettable. As soon as I walked in I seen his multitasking skills. He had a sense of urgency making sure everything was running smoothly throughout the entire store. I have shopped here in Lowell for forever but what set him apart was his genuine smile and customer service skills. He was super helpful and being in retail for almost 20 years I wanted to make sure he is being recognized for going above and beyond and really caring about his job and the people around him. Thanks again Henry I'll see you soon.Barbara and Jimmy
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June 2023 by dana chop
Hello I come in panicking because i forgot my medication and i am on Vacation for 5 days. I come to cvs to ask if they ever provide an hold over supply until i can do a doctors appointment in two days . The pharmacist not even coming from her desk but whispering to the pharmacy technician “No we’re not doing any hold over supply for 7 days” . I said not 7 days just two until I can talk to my doctor about a refill . The lady would not even look at me or acknowledge what i said she just tells the technician “no we’re not doing that” (They do do this at some pharmacy). My problem is she could have been a little nicer and not so unprofessional. She did not even come from her station and talk to me about some things I could do or why they couldn’t do a hold over supply . She might need some more assistance on proper customer service. Anxiety medication is not something I can just take off and on . It comes with severe withdrawals. She should have showed some sort of empathy . Will never be returning.
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June 2023 by Robert Clark
This pharmacy has their act together. For five years I used a nearby chain store that seemed to slowly descend into an experience that even a loyal customer could no longer tolerate. Since moving to this store I’m very pleased with their level of efficiently. As far as their demeanor, I couldn’t care less. My scrips are ready, they’re correct, and I’m in and out. I prefer this, more than an “I’m sorry” with a smile.
