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March 2024 by Skylar Kergil
Carstar did everything I hoped they could and I will absolutely recommend them in the future!
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March 2024 by Juliet M
The best. I have used them before and their work is always amazing. Great customer service too. Thank you.
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March 2024 by Satha T
Saleena was very nice and helpful over the phone. Mike kept me updated and answered all my questions. My car end up sitting at their shop for over a month and a half because the shop was waiting for an approval and my insurance keep telling me they already gave the approval. There was a lot of back& forth and waiting around…. then 2 month later my insurance decided to tell me that my car is totaled. :’( I didn’t get my car fix so I’m leaving 4 stars for good customer service! ?
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March 2024 by T K
It’s definitely easy to book yourself online and I think I received an estimate a day or two after my car drop off. The front desk service folks were friendly and helpful. Kept me up to date on my car while it was there for a week and a half.The woman who had check me out per se- walked around my car with me when it was completed. She even made sure I understood their policy in terms of any dissatisfaction with their shop work.I wasn’t happy with the repaint of my BMW door. There were bubble type fade spots. They address it quickly and handed me a jar of black paint to retouch… i know nothing about touching up my own car or would want to. I assume that I wouldn’t need to after it’s been to the shop.I did have to come back to put a piece of my door back. That was quick but still a bit of an inconvenience.The color on the door started to have discoloration and slight fade on and you can see where the shop had painted. It’s small but definitely noticeable.Update: I received a call to discuss this review. Firstly, I notice you stated you couldn’t find my order but I appreciate the call and glad I picked up.He discuss the meaning of why the jar was given to me. Extra paint as a courtesy and the warranty was discuss with me. If there hadn’t been another recent accident on the same door, I probably would have brought my car back month or two ago and shown the discoloration that he insist in seeing.I’m taking it to another auto shop for the similar reasons only because I know the shop has a good reputations with foreign cars and paint jobs.also to clarified during the call, the caller did find my work order.I think even though you strive for five stars , please reconsider how you phrase your investigations of fake customer reviews (below comment), the follow up call was good information.Appreciate the customer service.
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March 2024 by Sruthi Rajesh
Alberto was so friendly and helpful!! Communication was crystal clear throughout the procedure, and the process was smoothly taken care of. I was really upset about the damage to my car, but after repair it looks as good as new! :) Definitely recommend this place for a smooth and quick auto body fix
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March 2024 by Gemma G
Friendly & efficient. My car was washed and clean when I picked it up and the after hours pick up & drop off worked out great, as I work late. It was no hassle. Carstar kept me up to date on the status of my car Via text & email. I am satisfied with their work.
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March 2024 by Kristy Loun
They fixed my car earlier than quoted and in perfect condition!!! I love using carstar for all my body work on the vehicle!
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February 2024 by Francis Njenga
Customer service is to notch. Very professional and customer friendly
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February 2024 by Wanda Rodriguez
Unfortunately, I will never be coming here again. The date of my car was pushed back 3 times. I have no rental and have been sharing one car with my partner, which as you know is way too complicated when you have different schedules. They sent me a message saying my car was near completion, just to receive a message two days later stating my date will be pushed further back because the parts didn’t all come in. So why would you tell me I’m near completion? Then I call a day before the date of completion for them to tell me 3 more days. I then call today which is the day it should have been completed, now they’re telling me “hopefully by the end of the week” but all my parts are there now. It’s been 3 weeks and I cannot wait for my car any longer. Which I really have no choice but to wait. Not everyone there is to blame but due to my experience I will not be coming back. And whatever lady decided to tell me Monday should be fired. Because no other workers were aware of my car supposedly being done “Monday”.
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February 2024 by Mari
Definitely recommend. The staff was friendly and attentive. The process was kept updated and was quick. The quality of work is outstanding.
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February 2024 by Lee Ann Granger
Everyone was great, especially Alberto. When I dropped off my car Enterprise brought over a rental for me. Alberto took the time to show how to drive the massive truck that was dropped off. He didn’t have to do that so I appreciate the above and beyond service. My car was done in a little over a week which was amazing! Appreciate you all!
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February 2024 by Marina Hidalgo
Excellent service, they fixed my vehicle quickly and very efficiently as if nothing had happened to it… I recommend it 100%
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February 2024 by Rob Fardin
Mike & the CarStar team always do a great job. Highly recommend.
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February 2024 by Caleigh Bertolaccini
I unfortunately have needed repairs made on my car twice, but each time has been totally painless! After the first time using Carstar Atlantic there was no question about bringing my car here the second time! The staff is friendly and very professional. If you need a rental, enterprise will have it waiting at Carstar for you and when you pick up your vehicle you leave the rental there. zero hassle! They’re great about updating you on the progress of the repairs and both times were finished well before they estimated which was a plus! I cannot recommend Carstar Atlantic enough! They even do a little detailing for you! Just a quick vacuum and shine, but I’ll take it!
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February 2024 by Kayoga Maggie
The services were greatThey took less time than anticipatedCustomer care is great
