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July 2023 by Kelly H
Literally waited over 30 mins for a withdrawal that is not allowed at an atm.
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July 2023 by M P
Response to BOA:I went to the branch to make a commercial deposit that included both cash and checks. There are no other options for the task I needed to accomplish.——Original review :On a Saturday at 1130 AM there are 17 people waiting in line for the one teller working. The 30 plus minute wait time is unacceptable!
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June 2023 by Herminio Sanchez
Called this Branch one minute after they open and nobody answer the phone. Talk about customer service.
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February 2023 by Claudia Makos
What a irresponsible bank you guys have the hours online and by the phone opened till 2pm on Saturday. I'm here right now since at 12:30pm and its closed. I hope the manager or whatever who's in charge of this be holding accountable. Thus is unacceptable!
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February 2023 by Adam Moseley
Never properly staff as noted in other reviews. In addition to only having 1 teller most of the time they also have other employees walking around the bank focused on God knows what but definitely nothing that helps get customers in and on with their business!!!
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January 2023 by A1_978
Not very happy with the service here. I call many times no answer. When you go to the branch noones ever available!. Looking to close my account and open with another bank. Terrible customer service!
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October 2022 by Workshop
It’s hard to be the worst bank around- but this branch takes the cake. Always 1 teller and 20 people in line waiting. GREAT service when you want to open an account… Terrible service to customer for anything after that point. When I signed up for my business accounts here, I was promised quick service at a dedicated “business customer” window. The window exists- there is rarely someone there.
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October 2022 by Chris Comas
This is the worst run bank I've ever been to. I have to come here regularly for business deposits and it couldn't be worse run. Literally only ever 1 teller working with huge lines and 3 other employees standing around watching.
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July 2022 by Sarann K
Why do you have a branch if you're trying to make people go the App, ATM, Twitter, and FB? No one picks up the phone, the customer service phone line is totally useless. Why don't just close the branch if you cannot handle in-person transaction. If a customer wants to talk to a person, it means a customer really needs help with the things that the machine cannot do. Imagine you're not a member and want to open an account, that's gonna be a very unpleasant experience. First you would think you can call to set up an appointment, but no one will answer the phone. So you would go to the branch in person, but you would have to wait for about an hour just to be told that you need to set up an appointment and come back next day. Do Not Ruin Your Reputation By Just Trying to Cut Cost, look at a bigger picture. Have one your staff visit other banks to see that no other banks does business like the way you do.
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July 2022 by kella clarke
It’s @BankofAmerica saying that they 10 dollar overdraft fee is only for savings accounts and 35 for checking accounts! Don’t get played y’all I was even told they can’t reverse overdraft fees at their branch I’ll have to call costumer service! A fee that wasn’t suppose to be charged to my account and she’s trying to justify why it was. Called costumer service directly and was told that overdraft fee was not suppose to happen. This is the worse bank someone can have ?
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December 2020 by Kristine Silva
Be prepared to wait.Parking is always crazy, if you're going during the day any time of the week you're going to have trouble finding parking and you will be waiting. Sometimes I park on the street (where you can) and run up but it's getting a tad bit chilly for that now. I find it much easier going at night but sometimes you gotta do what you gotta do!!
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November 2020 by UnLxmit-_-
Phone calls are very hard to get in touch with them and when i did get in touch they didn't know what they were talking about and were not helping along with being extremely rude
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May 2020 by Nick Caron
DO NOT GO HERE. The staff are not only rude, but are also incompetent. If you go at any hour to use the ATM you're more than likely going to be asked by a "totally not a drug abusing homeless person" for some money for the bus or something. They'll walk right up to you while you're at the atm. Had it happen multiple times. Nothing has been done about them in the 5 years I've lived in the area. Finally had enough and switched banks. This is the worst bank and worst staff of people I've seen in a long time
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March 2020 by Mark Alexander
went to this location to cash a check that was given to me by a family member I am associated with the account but they were unable to find me in the system so I was charged a $8 fee. I spoke with the manager Melissa and she told me that there was nothing they could do and they actually asked me to leave without cashing my check. again I tried to explain the situation and said this has never been an issue before but she is was not interested in hearing what I had to say. Bank of America has some of the highest fees and worst customer service & support. Bank of America is the worst bank in America. I would like to start a petition to make Bank of America change its name in order to remove **America** out of its name because they just take advantage of American citizens & make millions of dollars of the mistreatment of the American people.
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November 2019 by George Viii
Awful branch. Rude and nonprofessional stuff.Nobody wants to do a job they got paid for.Be aware.