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June 2024 by Chu Dafeng
Jose and Yonaidy are really perfect bankers for my business. They are experts for small business banking! I really appreciated their help. They responded very fast! Big thumb up! Much better than BOA woburn branch and my designated banker.
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June 2024 by Trem Caipira
No more business line, just the sign on the wall. Lines are unbearable and only one cashier afternoon. Two cashiers on rush hour. They direct you to do deposits on electronic kiosk, but the thing is not working and whe is working keep rejecting bills because its business money, most often old and marked down bills. Very disappointing situation for us customers.
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June 2024 by joseph desrochers
One teller 90% of the time line out the door 24/7 this place need some change more tellers have no choice but to come here for my company i work for its a joke
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May 2024 by Arthur Xiol
Bruna served me very well, quickly and friendly!
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April 2024 by Jason Viteri
The tellers are kind enough, but the line.....
*takes a drag from cigarette*
Here are my rules for this branch:
-Just accept that you are parking at Lowes and walking over, because the parking is horrible.
-Don't go in there expecting to leave in under 20 mins.
-If you are a business, get change somewhere else. I once waited half-an-hour for them to tell me that they don't have 1s and not a single roll of quarters.
-AT ALL COSTS, AVOID GOING THERE ON THEIR LUNCH BREAK.
My number one tip: order takeout from Star Cafe, and when you get out, it will be ready for pickup.??
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February 2024 by ESSAM THABET
One of the worst banking service you can ever find. Tellers lack serious customer service skills and simple common courtesy. They need much more than a smile and wishing a customer a good day after tapping a few keys on a keyboard without much interaction. This is not a bank that serves the community and it’s very obvious from the moment you walk in. I’ve been a Bank of America customer for 17 years and my experience at this branch alone made me consider moving my banking business to a different bank.
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February 2024 by Chivonne Phillips
Sopheap was a huge help yesterday. I wa locked out of my online banking and she sat with me for over an hour and talked to fraud security on the phone for me. She is extremely helpful and a lovely person.
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January 2024 by Leo Leo
The wait time was a bit long but the service was great!!
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January 2024 by Ruth Medrano
I feel like there isn't much customer service. They never answer calls
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January 2024 by Rey Ortiz
Absolutely unprofessional customer service. Managers sit around and allow the line to get out the door. Only one teller and every manager sits around watching the teller do all the work.Avoid this location if possible.
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January 2024 by Jacob
Trash bank. Absolute pos trash bank. This institution put $1000 hold on my cashed check from yesterday for no reason and ruined the end of the year. Just completely ruined christmas. KYS
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December 2023 by Anh Pham
I have badly service at this place with the manager in Lowell, he had treated very bad the difference nationality
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November 2023 by Mark Alexander
Charge High fees Financial Manager was extremely rude
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November 2023 by Bryan Acosta
Something has to change in these facilities, they have a lot of staff but none trained to help customers. If you are thinking of coming to these facilities do not waste your time there is never availability to help the customer.
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October 2023 by YangH
I went there on Saturday, ready to spend my whole morning waiting in line. One of their representatives (Jose) came up and helped me. Everything was solved in 5 minutes. It wasn't anything complicated (general banking, information acquisition, appointment setup, etc.) but I had a good experience with their speed and attitude.
