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“On September 21, 2023 I went to the Verizon in Enfield to order the iPhone 15 and was ignored by the workers. I was disgusted by the way they treated me and refused to ever go back! The next day I came to this location in East Windsor and it was a complete 180! Dan and Brandon were very friendly and super helpful! Not only did I get a new phone but Dan helped me transfer everything over from my old phone to my new phone smoothly! I highly recommend this location! It's not super crowded so the workers are very attentive! This is my go to Verizon location from now on!”
“David was very friendly and knowledgeable!!! One if the best service I had in awhile and would recommend anybody to go buy a phone from him! David even help me upload my old contacts from my old phone on to my new phone! He's very helpful!!”
“I had the pleasure of working with an outstanding salesperson when choosing my mobile plan and phone. Their expertise and patience made the whole process incredibly smooth and enjoyable. They took the time to understand my needs and offered a personalized solution that perfectly matched my requirements.The salesperson's friendly and approachable demeanor made me feel comfortable throughout the entire process. Thanks to their guidance, I ended up with a mobile plan and phone that I'm extremely satisfied with. I highly recommend this salesperson to anyone in need of assistance with their mobile needs. Their dedication to customer satisfaction is truly commendable, and they exemplify what exceptional customer service should be.”
“Had a tech problem whereas my phone was not able to receive incoming calls. The person that tried to help couldn't figure out what was causing it. He got everyone working involved to try to resolve the problem! They spent alot of time trying to resolve and came to the conclusion I needed to get a professional tech involved. They said call 611 on my phone and although I had a wait time even though I had the option of a call back. I had to wait as my phone blocked the call from processing. Not one but several team members got involved and the problem was finally resolved.Exceptional dedication by all involved!My phone problem was resolved.Thanks to everyone from T-Mobile's multiple staffs members who got involved.”
“Krys C was the best! She helped me out with so much. Super friendly and knowledgeable! Definitely satisfied with the service and will recommend this location to everyone i know!”
“Really appreciate the employees who work here..from purchasing a new phone and helping me transfer every bit of data from my old phone with no issues..so very polite and professional.. thank you to all who waited on me!!”
“(Translated by Google) Hello, good morning, just a big special thanks for the great service oy or after times in this place for Ana and Claudia. Thank you.(Original)Ola buen días solo un gran agredecimiento especial por el gran servicio oy o tras veces en en este local para ana y claudia.gracias .”
“Isaiah helped me and was extremely kind. Although the store was busy when I went, Isaiah made me feel like a priority and gave me his undivided attention. I would definitely recommend everyone to use Tmobile especially if Isaiah is the one helping them. Thank you Isaiah! :)”
“Gavin was the only one working tonight and did an amazing job handling myself and the other customer in need. There were a total of two parties in the store, five people total with various needs and he made sure that we were all taken care of-- juggling multiple requests at once and still ensuring that no accounts were mixed up. I definitely applaud him!”
“Jay helped us so much made it so easy for me to get a new phone today. West springfield verizon was rude to us and acted like we were stupid. Jay made it all better!!! Go boston road verizon!”
“The new password update on my Xfinity, Comcast mail, caused major issues with the email on my phone. After four hours and three Xfinity techs, I was still unable to send an email from my phone.I decided to try the Xfinity store on Boston Road in Springfield. It took 45 minutes to figure it out, but Bob was able to solve the problem. I wish I had gone to the store much earlier than I did. Thank you, Bob, for your great service. You deserve a raise.”
“The staff was very helpful and very friendly. This store loses 1 star because the checkout process was extremely lengthy. Although they were very helpful in getting my documents, photos, and contacts moved to my new phone for me. I know I could have done it myself, but they offered, so I took them up on it”
“This store has top quality customer service. I visited today (12/22) during peek holiday hours and the store was well organized and all of the customers were being attended too in an orderly fashion. Even in a holiday rush the employees were top notch and the manager (John I believe) was actively helping his customers and team mates. Best Verizon experience ever.”
“I wish I didn't have to go here, I tried over a dozen times calling support to change my plan and each time I was passed around then hung up on. Comcast has the worst customer service. I finally had enough and canceled my account after 32 years with them. I wish I had the time to go to the store when I was having the issue with customer service because Sarah was excellent. If they treated me on the phone the way I was treated in person I would still be a customer. You should only have to work with one person and be done just like at the store. Again, Sarah is a excellent customer representative. Thank you”
“I've had Great Service! Thank You Omnipoint!I have now found the greatest Value for me and my family!! The customer Service Is professional, simple and friendly and treated me like family!”
“Nice people but horrible phone service , don't go thru this service just go to metro by t-mobile u can't beat the great service every where,verizon 2-3 bars. t-mobile is great!!”
“Cox store @54 hazard Ave, Enfield. I recently returned some cable equipment , the young man that helped me was really good! He got me in and out in 2 minutes!. This is after being on the phone with internet service for 50 minutes!. Now that is way to long!. To cancel my cable service . That sucked!.”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
“I visited the store yesterday...after reading the reviews, I was expecting a less than perfect experience....Justin was a great customer service associate...I returned equipment, inquired about phone service, looked into alternate tv packages..the visit exceeded my expectations!!!”
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“Great experience - Steven was knowledgeable and patient. When I walked out of the store with my new phone I felt confident that I was able to use the phone and it's features....”