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June 2024 by Sasha Failey
Very disappointed with the service at this store. I understand that each store needs to protect their business from theft, but the profiling at the location in Longmeadow, MA was indescrete, uncomfortable and uncalled for. We will be returning the items purchased and will not be doing business with such tactless employees.
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December 2022 by Ivelisse Lopez
Good quality of clothes for the whole family... jeans shirts pajamas shoes accessories and more...Good sales
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November 2022 by Alaskar Suleymanov
Tried to exchange a pair of jeans purchased the day before. Not accepted - badly worn. LOL! Not a big deal.
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March 2022 by Bill Arnold
Great ?
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August 2021 by Emelie Alvarez (Hey tootz)
Your average gap store,very clean,co vid friendly,great selection of clothes.
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July 2021 by Johnny Marquez
Love shopping here
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November 2019 by Briana B.
I can't say enough wonderful things about the manager and employees of this Gap Store. My mother and I originally were running errands in the Longmeadow Shops. But anyone who goes to the Longmeadow Shops knows, it turns into a whole day event being at this place. Every store had a friends and family event sale going on. I was in need of some new fall attire, specifically a corduroy skirt. To save time, I did a quick search on my phone. Of course, it provided me with the gap located in the Longmeadow Shops after being there for almost 3+ hours shopping and dining. As soon as I walked through the door, I was greeted by welcoming employee. I asked her where the particular item I was looking for was. She directed me to skirt section. Immediately looking at the section, they did not have the particular item I wanted. I went up to the front desk to see if they were able to order the item to ship to my house. The manager and employee looked up the item via the sku # from my phone on their pods. But they were unsuccessful in locating the item within the entire gap stock. We all found this odd since we were physically looking at the item on my phone. They then called corporate, turns out it is a Gap Factory Store item. I honestly had no clue between the difference of the stores, especially considering they had a J.Crew Factory Store in the Longmeadow Shops directory. Nevertheless, both of them understood where I was coming from and was extremely nice about the whole situation. All in all, they did locate and order the skirt I wanted through Gap Factory. I would like to add they were the only two employees I saw working on 11/2/2019 around 7:00 p.m. handling the entire store. Both of them simultaneously were managing the store (ringing other patrons out, answering questions, etc.) and dealing with the representative on the phone for over twenty minutes. Additionally, they honored the deal that was going on in-store at that time (40 to 70%+ an extra 20% off)! I was only going to order one skirt, but with the deal, I decided on purchasing two for the price of one. I highly recommend anyone to go to this store. It was my mistake that I did not know this was a factory store. But, instead of the employee/manager turning me away, they made sure I was able to purchase my intended items with a discount. I did not catch both of their names at the end, but they are complete rockstars at this store. I highly recommend anyone who reads this review to go, too. The store was large and was well stocked with women, men and children clothing.
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September 2019 by marsha spencer-harvey
I'm always satisfied with the product n staff..
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July 2019 by S M
Good kids clothing selection
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May 2019 by Barb Mackenzie Rodgers
I went into The Gap today in Longmeadow, to buy my grandson some new clothes. My salesperson and cashier was Jonathan. He was spectacular. He was so efficient that within 10 minutes I signed up for a card, he provided my discounts and then checked the math, very quickly I may add) to make sure that I received the proper discount. He was so efficient and congenial. He deserves employee of the month!!!
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February 2017 by George PaganTheThird
need less skinny jeans in stock and more well rounded stock in original and relaxed fit
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July 2014 by Maddie Khoury
Everything is too much money and it just doesn't work for me, other wise it is nice
