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September 2023 by Chris H.
We where visiting from out of town, and where very impressed by how friendly and helpful grocery staff was! Store was very clean and quality of food was excellent!
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June 2023 by Xia M.
went in to buy my baby formula at 7:45 but because it's only we're customer service is I was refused because the girl working decided to close it down 15 minutes early. either way it's baby formula the cashiers should be able to check you out I think that's totally ridiculous.
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February 2023 by S W.
I buy a lot of organic produce, which is very expensive at big Y. My issue is not with a price, but rather the quality. Often the produce is either moldy, flavorless, or clearly old and mushy. After buying two packages of organic blueberries and two packages of organic cherry tomatoes, I realized I had spent over $20 and the blueberries had mold and the tomatoes were old and soft. So I brought them back and was treated as if I had done something wrong. First, I never received an apology for selling the bad produce. Secondly, I had Covid and brought the produce back three weeks later. They told me they would make an exception and refund my money this one time, but three weeks is too late and won't again. I told them they don't have to worry about the one time because I won't buy it there anymore. Skip big Y and get a Costco account. big y'all quelity is horrible and their customer service absolutely stinks!
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July 2022 by Jackie G.
I went to the seafood department today and was refused service at 720pm. The person working first told me, they stop taking orders at 730. When I pointed out it was 720. He responded they could not do any overtime and he still could not serve me. I then went to customer service and verified the time the department closed and was told 8 pm. I relayed what happened at the counter. He said maybe they were short staffed but I should go back and ask. He asked me to wait while he verified with manager. I was finally told that it was supposed to close at 8 but they shut everything down already. He offered me a voucher for free food next time but then asked me to wait to get my information. At that point, after, I was beyond annoyed and just left. I understand that we are all dealing with staffing issues but I hated the run around. I was just in a couple of days prior and asked what time they stopped taking orders and was told 8 pm. Ultimately, I was very disappointed in their inability to provide adequate customer service as well as failure to provide service during the posted times. Something should have been posted that they were closing early.
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April 2022 by Peter Z.
Not normally the place I do my grocery shopping, however it's convenient to where I work. I shop here mostly for a special occasion, a birthday or anniversary, etc. I will say the cashier in the morning that works the express is amazing! However where your company falls short is the morning bakery crew. The employees there always have such terrible attitudes. You actually walk out of there feeling like you were the one who inconvenienced them for asking for a product in the case. Good luck in asking for something written on a cake. They'll do it, but again with attitude. Each time my experience with these employees has been poor to the point that I am writing this review. I just don't get it, if you so dislike your job, and don't want to deal with the public then find something else. My mom worked many years for Big Y in the Deli at another location. She took pride In servicing her customers to the point that many waited just for her to help them. Clearly these employees have lost there way of valuing their customers.
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March 2021 by Sara C.
A great experience every time I visit. The produce section always looked well stocked and fresh, the bakery section is small but filled with a variety of cakes, pies, and cookies. The rest of the store is well maintained, and the butcher is extremely kind and helpful.
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February 2021 by Masha S.
Big Y has always been so helpful and responsive if I call with a question or request a specific item to order. Really love having such a kind and friendly local grocery store :-)
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February 2021 by Eric W.
Stopped in as I was working near by and ordered up a steak, cheese, onion and Sriracha wrap. The thing was phenomenal and I'm going to make sure that I'm in the area more often around lunch time, thank you Billy for an extremely great tasting sandwich.
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September 2019 by Julie Abare
Only picked up a small clam chowder. That stuff is amazing. Best chowder ever.
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September 2019 by Mauro Balboni
Excellent customer service.