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March 2024 by Seanbaker Carter (sbc)
Honestly. This was THE BEST customer service I have received at any business / in any category, in recent memory.Tony was smart, friendly, HONEST and so so helpful! He helped us figure out the best device for our 15 year old daughter and also helped to maximize our plan. He didn’t try to upsell/ hard sell/ or push us in any direction. Just honest insightful advice and direction. He listened, brainstormed and broke it all down in a way we could easily understand.We have had a VERY difficult time with wireless and cellular providers in the past (in person and on line) - we stopped in to the Littleton AT&T store basically just to look at a 14 and I will tell you what- 100% of my wireless and cellular business will be done at this store from now onTen out of ten experience. HIGHLY recommend
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March 2024 by John Goreham
Great experience. Tony helped me first by phone to prepare for my visit. When I arrived at a time he suggested, he was able to give me his full attention. I got a great phone, and he helped me with the transfer of the old apps to the new device. As well as some quick tips. ATT&T is lucky to have a guy like this. During my visit, he also helped two other customers, easily balancing all of our needs at once and making each of us feel like we were his top priority. Great customer service. The physical space is also perfect. Bright, clean, and co-located with a Starbucks. Based on this positive experience I will swap up my phone more often than I have been. As long as I can get this kind of service, it is well worth it to upgrade. This is not a paid review.
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February 2024 by Margaret Pietras
I had the most stellar experience today with Courtney. She helped me greatly with trouble shooting my new Galaxy S23 FE. She worked with me for over 2 hours to fugure out why there was a lock on my phone. We had to do a factory reset and re-install everything on my new phone. So enormously frustrating. Pkease give this rep a huge bonus!!
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February 2024 by Aisling Morrissey
Last evening I had rushed to the AT&T store in crisis. I had accidently dropped my iphone down three flights of stairs. All I had to hold me over until my replacement iphone arrived was an old iphone 6 from five years ago. Anthony was nothing short of a miracle worker. He was able to get my old iphone 6 up and running with text and phone capabilities in a matter of minutes. Thank you Anthony. You made a really bad day just a bit brighter!
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February 2024 by Gordon Bell
What a store!! I've never been to an AT&T establishment that has been so smooth. The customer service was AMAZING and the salesperson (I forget their name unfortunately) was very knowledgeable! 5 stars, 10/10
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February 2024 by Adam Pacenka
Tony left a lasting impression with his exceptional service. His knowledge of the products was remarkable, providing insightful details that guided my purchasing decisions. What truly stood out was his genuine enthusiasm, creating a positive and welcoming atmosphere. His professionalism and attentiveness made the shopping experience memorable. I would highly recommend him for his outstanding customer service, which undoubtedly adds value to the store's reputation.
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November 2023 by Kevin Nugent
Tony was excellent - he was extremely helpful and knowledgable.
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November 2023 by Tony G
Fast, intelligent, and well mannered staff would go again just to visit!
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November 2023 by Clay Parker
Thank you to Courtney C. for helping my daughter and me with new phones. Her professionalism and knowledge made the process smooth and easy!
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August 2023 by Eric Hsieh
Michael knows what he was doing and was so helpful and efficient. Loved it! Thanks sm again.
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August 2023 by Bill Wheeler
Went in for help. Literally talking to the 7th att representative in 2 months 5 calls to att and 2 different att stores. Trying to figure out why att was charging my account twice a month. The man I spoke to looked at my card statement, looked up my account and said "I don't see those charges on your account, call customer service. " I said "I've called 5 times" he said "call again" and refused to help me any further.
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August 2023 by Mike Jones
I worked with a woman named Courtney the other day. She was fantastic. She answered all of my questions and helped me choose a plan that fit my needs.
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August 2023 by Sreya Vadapalli
Worst customer engagement. There were two woman representatives - not helped us in the smallest way possible. Made us come in to the store twice and still not didn't help us resolve the issue.It was a small phone call they had to make to solve it. Never going back here.
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May 2023 by Sara Khosrowjerdi
Phone was on the fritz, Kayln fixed it quick! She’s so sweet, professional and efficient. I usually dread going to these stores, she made the experience easy and stress free! Highly recommend this location!
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April 2023 by Rad Quinones
Extremely helpfull the person that worked there tonight she did the impossible for me with my new phone Asus ROG phone pro 6 with att carrier she be able to make it work! was gonna hug her kissed her my respect for her! She is a warrior!
