-
August 2024 by Grace Wei
Horrible customer service from the clerk.
-
June 2024 by karla von Lambsdorff
It is so sad that a federal office has such lousy customer service. Rude, lack of customer service. I went there asking for information about getting a passport, but the lady didn't even look at me and said she was close when it was just 2:30 pm. I wish these offices would train their workers better. If they can't handle customers, they should not work attending people.
-
June 2024 by Isaac Traub
USPS is not your answer for your problems, only package carrier that will not find your package at facility for pickup like UPS and FedEx. 0 stars
-
May 2024 by G F
Staff was friendly and helpful. Service was quick.
-
January 2024 by Continental Philatelics
I Have been a Box holder at Lexington P.O. for about 50 years. I've always been treated with utmost respect and courtesy. After reading all the negative reviews, I think it's about time for an honest and positive review! The current staff and window clerks are all excellent, very helpful, and do their best under some trying situations. On occasion, I've seen customers become rudebecause they don't want to pay what is required for a service.The current staff always provides the various options for the service requested so the customer can choose what's best for them. No business can be perfect, but I think the staff in the Lexington does their best every single day! R.G.Mass. P.O.
-
January 2024 by Lijun Sun
I wish I could give it zero star. The staff in this post office are unbelievably rude and unprofessional. I told them I need 3 photos for the passport renewal purpose. They gave me 6 photos and charged $45. They said that's the way it works - 3 sets of photos with 2 photos for each set. The man, Lian, was very rude.
-
August 2023 by hehua sui
On the afternoon of August 16th, 2023, approximately between 2:30 and 3:00 PM, an individual resembling a biological female and employed at the USPS office exhibited remarkably disturbing racist behavior towards me. This person, characterized by their gray/white hair and red glasses, displayed an alarming level of prejudice.
-
July 2023 by LoveYouToo L.
Another horrible episode with the Lexington PO. No mail delivery for two days. Called the PO. Asked if my regular guy Carlos was working this week. I wanted the flyers that come every week, even if I don't have any other mail (which is highly unlikely). The foreign woman who answered (Asian) said to hold on, she would check, call Carlos on his cell, and let me know. She never came to the line, and then the line started going into that beeping tone. I hung up, called back, and since I am certain they saw it was me calling, they just let the line ring and ring and ring, never answered. No service from this PO. It's the same old, same old....I never use this PO with exception of having to go in occasionally to put my mail on hold. The Bedford MA PO is much more efficient, offering very good customer service.
-
June 2023 by Emerson de Lemmus
USPS Office, slow and bleak,Customer service, needs a tweak.
-
September 2022 by Julia B.
Not the post office per se, but my mail carrier. I get my mail after 6 pm some days, my flag is never put down and occasionally, my mail is badly torn and damaged.
-
August 2022 by Lucy Wei
This office is terrible. They hold my mails without telling me. I called before the house was tear down, and I was told that the postal office will not hold any mail. That was not true. I did not receive my mail for a week. I called again, and was told the mail might be just late. I saw the mailman one day, and asked him if I have any mail. He said yes, and he sent my mail to the forwarding service. I called the postal office again, and the manager told me that they don't deliver mail when there is construction. This is totally contradictory. The postal office is not helpful at all. They should not hold and send the letters to forwarding service. I did not sign the forwarding service. And my mails are gone and they could not locate them. Those mails are very important mails. Very disappointed!!!!
-
August 2022 by Winston Lin
Very helpful in helping me to package and mail my passport renewal applications
-
May 2022 by Abhishek Soni
Friendly staff and excellent service in spite of being very busy. Also gave us a wonderful coloring book to keep the kids entertained!
-
February 2022 by Manuel Navia
The Lexington post office has one of those wonderful murals that were created during the Great Depression. It commemorates the start of the American Revolution at the town's Green just up the road.The service was also very good, given how small the Depression Era facility is relative to the size of the town.Thank you Lexington postal workers!
-
February 2022 by ExtraRainbow Sprinkles
I spent $60 on an international package just to have it sent back because USPS had not supplied sufficient customs information and the staff here would barely listen to me and I couldn’t even get a fraction of a refund because of THEIR mistake.
