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“I Have been a Box holder at Lexington P.O. for about 50 years. I've always been treated with utmost respect and courtesy. After reading all the negative reviews, I think it's about time for an honest and positive review! The current staff and window clerks are all excellent, very helpful, and do their best under some trying situations. On occasion, I've seen customers become rudebecause they don't want to pay what is required for a service.The current staff always provides the various options for the service requested so the customer can choose what's best for them. No business can be perfect, but I think the staff in the Lexington does their best every single day! R.G.Mass. P.O.”
“Forget any bad experience you’ve had at other UPS Stores, this location is a gem! I can’t say enough good things about this Newton branch. The staff are very friendly and helpful, plus they have an awesome self-scanning system that allows for Amazon returns, plus self-printing UPS labels for Zappos, Nike and any other company that sends pre-paid labels. I’m always in and out within minutes and see other customers with more complicated shipping needs being helped with ease. UPS Stores are franchises, so it’s like supporting a local business.”
“This UPS is always on point. I appreciate that no one is miserable here - on the contrary, they’re always happy to help and greet you with a smile. Dana helped us today and was great, nice and friendly and very helpful.”
“I had to come on here and give Lee and Tom an amazing review!! Lee helped me cut up flyers for my small business and was giving me really good information on the best printing options for me and took time out of his busy day to assist me. Will definitely be loyal to this store!! I appreciate them helping a small business owner like myself :) will only be using this UPS store from now on because of how great I was treated!! Thank you again!!!”
“I am beyond impressed with the UPS Store in Woburn, especially with Jason, who is truly exceptional. Jason is an incredibly knowledgeable and professional authorized notary—every document he has notarized for me has been accepted without any issues, which has been a huge relief. I know this because I’ve had documents notarized elsewhere that were rejected (apostille and other real estate related documents from California) but since I started going to Jason, I’ve never had a single problem. He is meticulous, efficient, and really knows his stuff. On top of that, Jason, along with the rest of the team, provides such efficient and friendly service. Whether I’m shipping packages, or getting documents notarized, they always ensure everything is done right and fast. The store is well-organized and clean. I can’t recommend this location enough! Jason and the Woburn UPS Store team, hands down, are the best I have seen in the business - not amongst UPS stores but also all logistics businesses I have been to.”
“Yashi was an absolute angel. I was so stressed about shipping overseas but she made sure to calmly go over everything with me while always having a smile on her face. Never had better customer service!”
“Very positive experience. Excellent customer service! Mehul was very kind. I arrived right at closing time and he stayed 30 minutes past closing to help me mail my package. He was very helpful and patient.”
“I went to the store for a complicated project to ship several pieces of furniture--family heirlooms--across the country. Anand and his team did a great job figuring out how to pack them safely and efficiently.”
8:30AM - 7PM
348 Cambridge Rd, Woburn
Shipping Centers
“This is a great UPS location! Everyone working here is friendly, and I was always greeted when came in even it when it was for a quick check of my mailbox. I rented a mailbox at this location for two years and I never had any issues.When I moved out of state, the lady working there offered to extend my box for a month for free, and willing to ship any letter I may get during the transition. I am very pleased with the service I got.”
“The store is neat and clean. Most important part make it stand out because the great service. Especially, the assistant Neilson in this UPS store is awesome! He is kind and really willing to help customer solve problems. Really appreciate the supportive customer service in the community!”
Open 24 hours
28 Plank St, Billerica
Shipping Centers
“Well ,that place got bigger and better I used to go there few years ago it is good but dropped your trailer came back later or after 10 hrs , check out the Greek restaurant .”
“The cashier was very pleasant, helpful and knowledgeable.Another associate when he was not sure of the availability of an item checked with another associate for an item to give me the correct item. Good selection of products at good prices.”
“The print team at the Staples in Needham is truly amazing! I am so appreciative of all the help and support they have given me with all of my projects this past year. They are fast and professional and always provide a great quality product. Everyone who works there is a great but wanted to give an extra shoutout to Alicia who always has a smile on her face and is always on top of it! We worked together on a project earlier this year and she delivered tremendously. Thank you print team!!”
“I had to ship 2 somewhat heavy boxes to NYC,
I cannot even tell you what a great experience I had because the young man who helped me was so energetic and positive and helpful. I 100% will return to this place of business because of him and his terrific attitude. Great job!”
“For years, this store has been my go-to place to ship.
The staff there are always helpful, friendly, and efficient! It's a pleasure to do business there. And everything I ship arrives as scheduled.”
8:30AM - 7PM
258 Harvard St, Brookline
Shipping Centers
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
“I was clueless as to how to consolidate + mail 5 large packages - all staff were friendly and went out of their way to help me. Super accommodating with having to charge certain things to certain cards. Will definitely be back!”
“(Translated by Google) Best service and people. Thank you so much for being so kind and responding kindly. take care of yourself :)(Original)Best Service and people. 사장님 사모님 너무 좋으시고 친절하게 대응해주셔서 너무 감사드립니다. 건강하세요 :)”
“The Staples Studio is comfortable, convenient, clean, and well laid-out with offices, quiet spaces and collaborative spaces. The amenities are excellent. The manager, Shan Achhiwala, really cares and it shows; he does a great job making sure everyone feels welcome and has everything they need. He has gone way above and beyond on multiple occasions to accommodate special requests. Overall a great place to work!”
9AM - 12:30PM 1:30 - 5PM
880 Boston Rd Ste I, Pinehurst
Shipping Centers
“I have NEVER had better service than I had today. I had to ship two different things and I didn't know which bags or boxes to pick and Tracy helped me every step of the way. She was so kind and personable and helpful. I never want to use another post office again.”
“These guys ae always awesome! They are incredibly friendly and helpful. They even helped me track down a lost passport that had been sent to my previous address. They are a great service to the community. I love them!”
“Staples never ceases to amaze me. From tuning up my lap top and helping to create my new business cards. I’m so happy that I found this store and so close to Stoneham too!!”
“Parking in the area is difficult, but dropping off returns was straightforward. It was empty when I went. There are machines for you to handle pickups and returns on your own, but there is also a worker there to help/if your return is too big for the drop box. I didn't use the machines, so I can't speak to them, but the worker was friendly.”
“I'm very happy to pay a few dollars extra for the packing and shipping guarantee and the cheerful expertise of the UPS Store workers!
Update: another package of heirlooms sent worry-free with the help of Jeff and especially Julia!”
“The lady that works there is one of a kind. She should be the face of USPS nationwide. I guarantee you, there will be less problems with customer service at the USPS. Bravo!”
“The team was very helpful! I arrived just before close and they helped me seal up my package and print the label quickly. The service was efficient and friendly! Special shoutout to Shaundell and Gio.”
“Amaing postal office. Very helpful staff with nice advices and great conversation. Very knowledgeable.A pleasure to deal with them. From all my life experience with post offices in a lot of countries, this one was the Best.Thak you for your service”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“I brought a document to Copacabana for International shipment via FedEx. The agent was very pleasant and went out of his way to be helpful. He made sure to format the address correctly for the FedEx interface, and going so far as to search on Google to clarify an ambiguity.”
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“Nicholas was incredibly patient and helpful when a delivery didn’t happen asPlanned. His professionalism made a difficult situation manageable and everything worked out in the end.”