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November 2023 by Liz O
We were just moved from ***** to **** ***, ** by Nathaniel and Nick of Real Deal Van Lines, of **********, **. After a two hr. drive to ***** to meet them, we were happily surprised they arrived on their designated time of 9:30 a.m. They called 1/2 hr. before arrival time to begin communication. They cleaned out our 2 storage units in record time and everything was organized in the truck and filled to the very edge of the door of the truck. They were in communication on our return trip to Cape Cod. Cannot say enough about how hard these guys worked!! We had several heavy items and they brought them in and placed them exactly where we wanted them...and even moved them again if we wanted them to!! These guys were so friendly and accommodating!! We were going to give them a reasonable tip but ended up doubling it because they worked so hard!!! On another note..we cannot believe final payment was within the quote!!!!! I had been warned to be aware of low moving quotes that I might get scammed and that didn't happen...thankfully!!! Highly recommend Real Deal of **********, **!!!!We did not have expensive furniture. Our belongings were mostly packed in banana boxes wrapped in trash bags for protection. So express concerns if you want your move handled with special care. Wish these special guys could've used the dolly more for their own safety and physical strain on the body so they can continue to do a great job in the future. This review was written by a real customer, not family or friend!! So thankful for our experience with Real Deal!!
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October 2023 by Kathryn Bramley
I would recommend Real Deal Van Lines to anyone looking for superb value and service! I was so grateful for the hard work and dedication that Nate & Manny showed during my move! They were extremely efficient while making the process a friendly and comfortable experience. They did their job easily and I could see that the all of the staff care and take pride in their work. Thank you to everyone involved for their professionalism from beginning to end!
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October 2023 by Christine A
Great experience! We coordinated this move from out of state and were so pleased with the customer service. Nate and Nick were our movers and they were outstanding!! They showed up on time, were professional, efficient, respectful and a pleasure to be around. I highly recommend them.
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October 2023 by Olivia Campbell
Can’t speak more highly of Real Deal Van Lines! I had another company cancel my rental less than 48 hours before my move and Real Deal Van Lines saved the day and were so accommodating. Denom, Daniel and Luis were phenomenal! They were quick, efficient and so kind! They made my move seamless and I highly recommend booking them for your next move!
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October 2023 by Liz Roden
Accurate estimate, reasonable price, friendly and professional customer service. Dane and Rusty were top notch. Moved my apartment and storage unit contents from Fitchburg to a NY townhouse. Arrived on time, careful with my belongings. Friendly and professional. Move out was quick from both apartment and storage unit. When they arrived at my new place, they maneuvered every box and piece of furniture so carefully. Not one knick or scratch on my belongings or the walls of my new home. They made my move worry-free and honestly effortless. I got more than my money’s worth with these two gentlemen and this moving service. Highly recommend!
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October 2023 by Jonathan Rollock
We asked them to take a couch and some beds out of a 3rd floor window, and when they were preparing to lower it, a bunch of bees showed up at the bottom of the house. They literally said, "eh, it's no big deal," and got everything down totally fine.As they carried boxes to the truck, they were practically in full sprints both up and down the stairs. We couldn't get things ready fast enough because they were moving so quickly! We had them help with a storage unit as well and they were done so fast that they actually reached the new house before we did.The guys were very professional and kind when discussing the move and then they were joking and funny when the job was happening. They were able to make my wife laugh during this super stressful time which was an accomplishment!This is the second time we've hired Real Deal for a move and I'm sure that if we move again we will use them a 3rd.
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September 2023 by dns shetty
Terrible service. The movers were courteous and friendly, but did not assemble any large items like bed and dresser that they disassembled. Lied about it when we asked, so we made the payment and signed it without verifying again. We then noticed they Broke items and hid it behind shelves. Turned off phone right after stepping out of the house. Lost all the screws for every furniture in the house so we cannot assemble anything again - need to order everything.No response by team or office after reaching out to them for support. Will not use service again. Avoid!
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September 2023 by Patti Nadeau
The thing about reviews, is that most good experiences don’t get posted! Highly recommend Real Deal Van Lines. I recently moved to Boston and needed to find someone quick. The process from beginning to end was smooth and efficient. The gentlemen that came out were extremely professional, and got the job done quickly with no issues. Great pricing for quality work, highly recommend!
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August 2023 by Nancy Beyer
My daughter used this company to move two years ago. When they moved the piano, it would not fit through the door of her new apartment, so she agreed to have them take it to their warehouse and store it in a climate controlled environment. I went to pick up the piano recently, and it was missing the keyboard cover and the front panel. This is a treasured family heirloom, over 100 years old, and it is very damaged. They haven't been taking or returning my calls, and claim that the piano was damaged when they stored it.
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July 2023 by Sara Bonilla
I have used Real Deal Van Lines twice now in just over a year, to move me out of an apartment into storage, and then from storage and a house into an apartment. Rusty and Javon helped with the last move, and were absolutely excellent. They arrived on the earlier side of the estimated window which was great. They were quick, efficient, friendly, and extremely careful with everything. They went above and beyond helping with a huge desk that was really tough to get out of the room it was in. They also carried furniture up a spiral staircase at our final destination. This company has great prices and I've been so happy with the service, professionalism, and friendliness both times. Highly recommend!
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July 2023 by Zack
I had this company move my girlfriend and me stuff out of 2 different houses and into our new apartment back in may and man did they do a fantastic job. Manny, Jeremy and Marcus were awesome dudes who went above and beyond with their services to us and helping us get everything to our new place in a timely manner.They moved large curios, heavy nightstands a dinning set, and reassembled a bed all a half hour earlier than they needed to. They were very professional, honest and fun people to work with and I can say I will absolutely use this moving company again in the future when I have to move. Can't recommend enough!
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May 2023 by Shannon K
Positives: the furniture for moved on the date I needed to the location I asked for following the estimated times and costs.Cons: I will be receiving a damage bill from my landlord for scratches all over the brand new hardwood floors throughout the apartment, along with needing to replace some furniture coverings. I was told that all furniture is wrapped while in the truck, but such was not the case. Three of my furniture pieces seem to have been dragged throughout the truck and are now completely covered in dirt. Lastly, they said they would be able to install my stackable washer/dryer, but instead just haphazardly stacked the items without attaching anything securely.I did tip over 20% for the services and offered them food//drink because I know it's a tough job. However, I also offered for them to slow down if they needed a break but they seemed more interested in meeting the time estimate than being careful at the end, and now I'm paying for it anyway.
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May 2023 by Rich B
Not happy don’t hire. The guys offered no communication when arriving, barely said a word while working. Then there truck dies! After three hours loading they sat there for almost three more hours waiting. Got to my home finally at 630 (again no phone call) then they were there until almost ten. Truck was to small so they didn’t take everything (they didn’t even talk to us before deciding they’d done enough) then somehow I got charged for 7.75 hours? Cmon guys. Maybe 6 1/2 hours but the whole job did not go 12-8 as listed on the form because of that three hour break waiting for AAA. It was 12:40-3:20 then 6:30-9:45 (half hour to get to new place). They barely even apologized then screwed me on the bill. Never hire them again that’s for sure.
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May 2023 by Michelle Dubois
Don't let this company scam you too! As you can see from any critical review, they become defensive and unapologetic and blame the customer! They showed up at our house with a truck that was way too small, then just decided to stop moving our things to close up the truck without saying anything to us, then their truck had problems starting. At this point id be forgiving of the small truck and the mechanical issues..however, not only did they leave a 5th of our things behind and we had to rent another truck the next weekend. They charged us for the time they were waiting for AAA!!!!! Then had the nerve to respond to my fisnces review by saying we didn't "allow" them to use our vehicles to jump the truck. O.M.G. 1. Yes i personally did try to jump thier truck and we have ring footage and pictures to proved it. And 2. My small suv wasn't enough to jump a big truck with 2 batteries and they should have known that and called AAA right away instead of wasting 45 minutes before they called for help. But we DEFINITELY shouldn't have been charged for it. My fiance reached out through email about the bill the next morning but was told that there was nothing wrong with the bill!!!. Then they charged him an EXTRA $50 because he didn't pay in cash! We were overcharged a good $300 more than we should have. If anything we should have been given a discount because of the 3 hour delay because of a dead truck. They were still sloppily moving stuff at 10pm! I'm hoping they read this review and decide to do the right thing before we report the over charge to his credit card and make the moving company take us to court for the money. Because if i were them I wouldn't want to take take my chances with a judge since we have both photo and video evidence thats all time stamped that show the truth!
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April 2023 by paul barber
Real Deal showed up on time the two guys they sent Corey and Manny were awesome the worked hard and we’re obviously experienced and professional. The price they quoted was pretty close to what I paid even though I added a couple things for the guys to move. They didn’t even complain when I added the extra pieces, in fact they were very personable. I would definitely recommend them
