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February 2023 by Escobar Junito
Came to recover my Car and the staff and the owner was great people
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November 2022 by Dave LeBlanc
I called for a specific request as no other towing company could complete the job that was required. The answer I got from Quality was “ yup we can do that for you no problem”. 3 hours later the job was done even after AAA stated there was no one that could provide the resources to complete what we needed done. Professional, courtesy and an outstanding job by Richard! Thank you !!
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August 2022 by Kristy K.
Outstanding company! You never want to be towed, but if you have no choice - Quality Tow is the way to go! They definitely have the outstanding customer service that most company's are lacking today. When something unexpected and upsetting happens and one of their friendly, knowledgeable, professional, empathetic employees, goes above and beyond to make a negative situation become a positive one. Corey George with Quality Tow is one of those people, one of those kind hearted people that are hard to find now a days! We were driving down 190 when we unexpectedly blew out a camper tire. We did not have a spare and had no choice but to detach the camper and leave it on the side of 190. About 2 hours later when we came back the camper was gone! So, I called the State Police to find out that they towed the camper with Quality Towing (understandable, safety first)! It is late afternoon on a Friday, we call Quality towing and speak with their answering service. Within minutes Corey calls us back, tells me where to go purchase a tire and assures me I will be on my way to go camping in no time. We are incredibly grateful for all the time Corey took out of your day to help us (and his wife for patiently waiting for him)!
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April 2022 by Sheena W.
Got my car towed by this company and was missing items after picking up my car for a very unreasonable price I wouldn't recommend them to anyone you want a good tow call five star!! Thanks again .
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November 2021 by Julio Flores
We’re here for you 24/7 bring the best service
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November 2021 by John Copeley
it was my birthday and i was dropping off my daughter at her second home in fitchburg mass and i got rear ended...nobody was hurt thank God but i was worried my car wouldnt make back home to concord nh.. i was driving through townsend and i noticed one of your drivers..kyle brown...i stopped and asked him for help...without a hesistation he helped make my car more roadworthy and he even refused a tip after..what a great guy..thanks again kyle!
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October 2021 by Angela Earle Gray
Horrible driving on the part of one of their tow truck driver's tonight. almost were side swiped while trying to get out of the way fast enough on 91 right before exit 17. Hope those 90 seconds were worth it.
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February 2021 by Darlene Chesbrough
Tim was one of their tow truck drivers for 30 years I asked him if they wanted his belongings they told me to throw them away that shirts coats jackets telephone and keys they didn't want nothing to belong to him they are company that is very disrespectful to family but they love to hire potheads they're number one driver down here there is the worst part head of a mom he leaves here first thing in the morning Stone and he goes to work at lunch time stoned so how is he to go
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November 2020 by Donna Gamache
Quality Towing and Recovery
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December 2019 by Kate F.
Had my car towed to Quality late night Saturday. Called early Sunday morning and someone answered the phone, imagine that! I gave them my info and they said a driver would call me soon with details about pick up. Jim called less than 8 minutes later. Explained everything to me. My car was a goner. Even when I arrived Monday morning he walked me through it. They took care of everything. Todd and one other gentleman who was great but I didn't get his name! Great crew at Quality!
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June 2019 by Bruce Brews
They did good work for me: quick and professional.
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June 2019 by Kathy Christensen
I'm email the bank the invoice from them. As the bank told me I was not to pay to get my vehicle back because there were take care of it. I was charge extra fee that I was not supports pay. I really can give them a star because there's no stars to give. I would never give them business . There are ripping people off don't give them business . But then again it's really it's a business when you steal money off people who all ready paid.
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June 2019 by Mark Malerba
first of all people there very rude trying to make extra money and very unprofessional place like I never seen. and threatening me when only trying to recover a truck like I was suppose to do and they tried to intimidate me with another employee. this place is bad news!!!!!! breaking laws and trying to make extra money. I think they think there lizard lick towing. nope this place bottom of barrel. bunch of criminals and make up stories for there own lies
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March 2019 by Danielle F.
My car was towed by this company after it was totaled in an accident. Everyone was extremely friendly and understanding. I couldn't get one of my license plates off and one of the employees came out and did it for me without hesitation. A different staff member gave me advice about dealing with insurance after the accident. Despite being in a terrible accident they made the process much less stressful. I absolutely recommend this company.
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May 2018 by Shelley Marie Hutchins
Was stuck in a really dangerous spot on the highway in leominster/Fitchburg on Saturday afternoon and we were so blessed to see James Chesbrough show up in such a timely manner. He was very professional, he cared enough to take a minute to look at our car and give his opinion on what could be wrong and he was actually right!! Thanks for being there and helping us in our time of need!!! Shelley & Tom
