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December 2023 by Michael C.
No one working there available to help, walked around for about 5-10 minutes trying to find my item with no luck. Found someone that gave me mediocre directions. Still couldn't find it. Asked the person at the registers but he seemed to only have half a brain(if that) and looked it up just to tell me they don't have any. I went back, finally found it, paid, and left so I could pick up my Subway around the corner where the shitty service went up a notch.
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August 2023 by Walter S.
We made a decision to purchase hardwood flooring. The product did not match what we selected in the store. Several cartons were damaged. Upon returning to the store to receive a refund on our credit card for the damaged & unused cartons, we were informed we could not receive that. We could only receive a gift card. After the initial credit card transaction and leaving the store, one of the associates canceled it. The associate then re-entered another transaction separate from our credit card. This is fraudulent and deceitful. One of the manager's name is John, the assistant manager is Stephanie. Two registered letters were sent to the corporate office. They were returned unopened. Dozens of emails were sent. The attorney general's office and the BBB was contacted. Lowe's made one offer and then another gift card was suggested. I am a Vietnam veteran and senior citizen. The executive VP is a veteran. This is not the first time Lowe's has done this to a customer in this location. Don't allow this to happen to you, beware.
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January 2023 by Fred R.
Ordered 3 things online to be picked up in locker. 2 of the items were pending shipping for two weeks when promised for 3 days. They call me multiple times saying my water filter (item 1) will be returned if I don't pick up immediately. I told them it needs to be held with the other items for pickup like agreed. They say that's fine no worries they will hold it for me. My water filter gets returned two days later and they call me that I have to drive down and talk to customer service to get my money back. So I wait for the other items to ship and drive down (3 weeks after purchase). Spent an hour at customer service to get a gift card in my name then to find that the filter is 10% more expensive at the store than if I press the buy button on my phone like I originally did. I asked, and 30 min later I am answered with "at this store it's buy two and you get 3 dollars off" this made zero sense to me meanwhile I have the original receipt in hand in front of everyone and that says completely otherwise but at this point I need to get back to work and I need clean drinking water ( why I was there in the first place). So I go to purchase the more expensive water filter just trying to leave at this point and of course they don't accept 'tap pay'. That's fine, lowes wants to layoff and fire hard working Americans to simplify the customer check out and save money but expending for an affiliated 'tap pay' program would be ofcourse WAY too expensive for the cooperate giant. Immediately seeing that I have to go out to the parking lot and get a physical payment card to then stand back in a long line of disgruntled customers, I chose that I would not waste another 40 minutes of my time. So get ready there's more, shameful me asked if I could have my money back.. 15 minutes later, still standing on their bleak concrete floor gaining shin splints by the second I am spectating 5 not 4, 5 EMPLOYEES stand around a computer screen like it just took their lunch money. So there I was 3 hours later, back at home empty handed, tired and lacking clean drinking water. Jokes on me too, all they could give me was an in-store credit.. so I have to go back I can't even have it shipped to my home without spending more $$$. If your a Lowe's rep, feel free to make this right I know you guys read this
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February 2022 by Scott M.
Woohoo thanks for giving me $1.00 off on this piece of junk lumber that no one would ever buy!! Shame on you!
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February 2022 by Brittney B.
Very clean and stocked store. Helpful employees. Lots of parking and right off of route 2.
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April 2021 by Blair M.
Horrible service. I was in the area so I thought I would check on my order. After waiting 20 minutes to be acknowledged as the pick up desk, I was informed that my order has not even been started. Not a big problem it had only been 90 minutes. My problem lies with the attitude of the service desk. I was informed that it wasn't my fault that I can't read the email that said to wait, nor was it my fault that they had 21 other orders. Again I didn't care that it wasn't ready I just happen to be driving by... To save myself some time and it's not clogged up there pick up area thought I'd see if it was ready we're close. A gentleman that printed it out and half the way to go pick it, and then proceeded to talk to another Associates about my literacy was definitely uncalled for. It is quite evident that Lowes does not value their customers, and the associates think that for items is a large order. Had he taken a moment to listen to me, he would've known that he did not need to drop everything, rush off in a huff, and I would've return tomorrow to get the merchandise. I don't think it's right to ever make a customer feel like they're inconveniencing the employees, nor do I think it's right for the employees to make the customer feel humiliated. Epic fail Lowe's on a $1K order.Update:returned today to receive order. A shout out to Kurt! Super nice guy. Almost made up for the associates yesterday. I'll chalk it up to busy season for them.
