Home Improvements in Leominster, MA

“I come in here often & always have a wonderful experience. This time I came in for a larger purchase & the team member were amazing especially RACHEL, ELANA, JOASH & BRIAN.They all worked together to LISTEN to my needs & meet them properly. If one didn't have an answer they made sure to ask another instead of just bsing or not getting me an answer at all.I love this place. I love I can bring my dog in as wellTHE ONLY DOWNSIDE IS HOW DAMN DIFFICULT IT IS TO WRITE A NICE REVIEW ON THEIR WEBSITE WHICH IS WHY ONLY ANGRY PPL FOLLOW THREW!”

“We needed to address a plumbing issue in a rental unit. My husband spoke to a staff person named William. He was so helpful! He showed us what was needed to make the repair and gave instructions on how to do it. My husband had to go back a couple of times to get additional materials. William was there helping my husband every time. He went above and beyond! Everything my husband needed was in stock. The job got completed. Thank you William!”

“Horrible service. I was in the area so I thought I would check on my order. After waiting 20 minutes to be acknowledged as the pick up desk, I was informed that my order has not even been started. Not a big problem it had only been 90 minutes. My problem lies with the attitude of the service desk. I was informed that it wasn't my fault that I can't read the email that said to wait, nor was it my fault that they had 21 other orders. Again I didn't care that it wasn't ready I just happen to be driving by... To save myself some time and it's not clogged up there pick up area thought I'd see if it was ready we're close. A gentleman that printed it out and half the way to go pick it, and then proceeded to talk to another Associates about my literacy was definitely uncalled for. It is quite evident that Lowes does not value their customers, and the associates think that for items is a large order. Had he taken a moment to listen to me, he would've known that he did not need to drop everything, rush off in a huff, and I would've return tomorrow to get the merchandise. I don't think it's right to ever make a customer feel like they're inconveniencing the employees, nor do I think it's right for the employees to make the customer feel humiliated. Epic fail Lowe's on a $1K order.Update:returned today to receive order. A shout out to Kurt! Super nice guy. Almost made up for the associates yesterday. I'll chalk it up to busy season for them.”

“It's okay I like home Depot better I was looking for someone to answer a couple questions not many employees were around so I went to customer service the line was so long I just left”