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January 2024 by jenny ocean
RESPECT for NOT selling nicotine products!The amount of nicotine sales in this general area is a big problem :( ?
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October 2023 by Domenic Cutuli
the register woman sucks
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July 2023 by Ryan Tuinila
Huge store with a great selection and the staff are wonderful.
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July 2023 by Siobhan Patenaude
I love this place . I was in store the day this group of girls were there talking badly about other people and I wanted to come here to make a review . This store has taught me so much about many things and the workers there have always treated me well . I literally tell EVERYONE I work with and know about this store because I just moved out to Fitchburg recently. I love it there. The prices are fair the workers are amazing and have LOTS of knowledge. I can't say enoughgood things.
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July 2023 by Diane MacDonald
The new location is bright and welcoming. I was not a fan when at parkhill plaza. Love all the little gift items. Very helpful when I purchase a pipe for s-i-law, I know nothing about that. Soo much to look at from ceilings to floor.
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July 2023 by Katie Katie
The people there are SUPER friendly. They know EVERYTHING. I won't go anywhere else for things they me and my gf need anything the atmosphere is amazing and the workers are the best
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June 2023 by Alex Elizabeth
Place was cool, first time being at the new location. I do have to say the set up for the furry bones was pretty silly at best. I have no qualms with buying something you broke, but I highly recommend doing something different with the display, whether putting something heavy in the empty boxes or just simply putting them in front of the empty box. Putting very delicate, small but weighted objects on top of bowed out opened and empty boxes, is recipe for easily knocked over pieces. I tried to carefully grab a box for the furry bones I wanted to buy, picking the figurine up, delicately setting it down, gently grabbing the corresponding box. While doing so, it barely brushed against another box that subsequently knocked a furry bones, and was then asked to buy it. The box I initially grabbed actually had one inside (the cashier seemed surprised like they maybe forgot to take it out, so maybe the weight from the box knocked the empty box.) Thankfully, these aren’t expensive and was told broken objects go for 50% off.
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June 2023 by Jarielys Padilla
Rude, immature, unprofessional. The one with the pink hair needs to be more professional and keep comments regarding the customer towards themselves no matter what the customer is opinionated about. The employee shouldn’t be concerned on a customers private conversation nor instigate on the situation. Bad service overall. Not to mention it is a no smoking area which they completely disregard while smoking in front of the customers with no care, and personally I don’t like how my friends and I felt targeted/overly monitored, there’s no need to constantly follow consistent customers.
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June 2023 by Nesrine
the employees, specifically one of them wouldn't stop staring at me while i was there which made me feel uncomfortable. i was also followed around for a bit, not sure why. they were rude when i went to pay to leave as well. very unfortunate experience. train your employees.
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January 2023 by Jay (Chiva)
Amazing store. Incense, stones, esoteric stuff.
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March 2022 by Stephanie Thibault
I love stopping in and checking out all the different items they have. I collect furrybones and they have a huge selection!
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December 2021 by Mr Something
First time to this location since the moved from Central Street. More of an open layout & with all of the great items you can expect from them. I got myself a Gandalf Pipe while I was there and IT'S AMAZING! I am trying to figure out who I can get one of these for as a Christmas Present! Highly recommended item & small business everyone should check out!
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December 2021 by R P
UPDATE 1/22/21I love this shop! The staff is amazing, helpful and knowledgeable. They moved to Twin City Plaza so the store is way bigger and they have a huge selection of smoking accessories, incense, and collectibles. Will always shop here as long as I live in the area. ????The employees are very helpful and nice.
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December 2021 by Matthew D
Went there at there old location, very helpful and nice knowledgeable staff, prices aren't that bad really. Didn't know they moved and thought they went out of business, very much look forward to going to there new location. Accidentally suggested on maps they went out of business (sorry owner's) my bad.
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June 2021 by DVNK SOLO
Don’t buy PuffCo products from here, they’re over-priced and most likely 3rd Party. I had a Puffco atomizer I bought less than a week ago from them instantly not work, and they won’t do anything to fix it other than have me drive up there to “look at it”. Been going here for years, but today they lost any future business from me. Don’t sell taxed and faulty products, and then not take responsibility for them, that’s the worst customer service possible.
