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February 2024 by Erika Martínez
I hope that if someone important, a manager or supervisor, can see this complaint, please take action on the matter and better supervise the work of some employees in the pharmacy area. Some time ago I went with my daughter who has a very delicate illness and still to give me her medications, she left the emergency room, they treated me very badly and yet tonight, due to my bad luck, I had to go back to my sister who at work found herself where 3 fingers were broken on her hand and they gave me stitches. She says she's dizzy ? and she wants to vomit and I go to that lady and she told me that she didn't care that I was standing in line in aisle 19 with approximately 7 people in front of my sister. I don't understand why they choose professions that Leading with people is not for them, it is for human beings, not for this type of species and I hope to God that I never return to that place, the worst service and I will find a way to contact a manager from that place, I promise ?
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January 2024 by Don s
Do not go to this CVS they are backed up over two weeks they will text you to tell you your prescription is ready you will go to their store wait in line for an hour just for them to tell you that it will be another 20 minutes for you to wait at least 40 minutes for them to tell you that they don't even have your medication just waiting for this place to close when they kill somebody do not shop here....
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January 2024 by Charles McDonald
Unbelievable, pharmacist hangs up phone multiple times....they actually slam down phone each time......that's so sad, this was done today 01/07/2024
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January 2024 by Michelle Williams
The pharmacy department at this location is beyond horrific to deal with. Been using them over 4 years (shame on me) haha. and to be totally honest maybe a handful of times we haven’t had some issue. They are beyond unfriendly and less than helpful. I think the DMV is easier and more friendly to deal with than the pharmacy staff at this location. Like if given the option I’d rather give birth unmedicated sounds easier and more fun than speaking with or dealing with anyone here..just a headache and a process to get anything done!
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January 2024 by Anthony Sandova
I don’t understand who hired these people. I work at a mental health facility and every single day I called to check the status of my clients medication and EVERY SINGLE TIME they are rude as hell. If you don’t like your job quit. And if anyone important sees this and has any kind of authority fire them immediately. I called this morning at 10:25 on 12/20/23. I hope you have a fantastic holiday.
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December 2023 by J. Burnham
Denied the restroom to my six year old. We just left Urgent Care and are waiting for prescriptions to be filled. This is ridiculous. I'll be looking for a new pharmacy.
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November 2023 by Jennifer Bartkus
My husband just called to get a script transferred and was told “they are too backed up” and can’t do it. Poor guy has been sick and his doctors office just called him back after waiting all day. Denying him a script he needs should be illegal.
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November 2023 by sunny L
The pharmacy staffs are wonderful but life saving medications are not stocked them well. Alway excused that because of 24 hours open but the point is whoever managing the ordering prescription medications from retailers should more conscience about low inventory and order them head of time so sick patients don't have to suffer due to no medication. Also the auto system says your prescription is processing (as if the medication is in stock) gives false sense of people that the medication will be ready soon but the true is the medication is back order. It happened so many times.
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October 2023 by Jerry Cormier
The Pharmacy staff at this CVS store on Nelson St in Leominster MA was absolutely awesome! After flying into Boston and unpacking suitcases at a Leominster hotel that evening, my wife discovered that her 2 types of insulin were left at home in Florida. We quickly contacted our insurance company and a nearby 24-hour Pharmacy at CVS store on Nelson St and explained our situation and the urgent need to contact a non-national chain in Florida to transfer our 2 prescriptions quickly before the Florida pharmacy closes. We must say that Pharmacist Makayla was absolutely awesome in quickly coordinating with the insurance company and the Florida pharmacy to receive and fill the 2 insulin prescriptions very late that same evening, and even staying an hour past her shift, to ensure my wife would not suffer an insulin emergency that night. Even the Pharmacy staff handling the transaction were kind, friendly, and so helpful. Our hats off to Makayla and the Pharmacy staff for going the extra mile to help us avoid a medical emergency while travelling. Awesome job!
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October 2023 by Ashley S.
The absolute worse pharmacy. They never have prescriptions ready when they physically tell you when it will be ready by. The guy on the phone has no idea what's going on- he literally throws random times out there and if you show up at that time, they act like you are stupid. I'm getting my Rx transferred immediately. The worst place
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September 2023 by Sharon Benedict
The pharmacy technician that answered the phone today - the worst customer service I've ever received - rude, defensive from the start, lazy, didn't even bother to offer alternatives or solutions - completely did not care about the customer. CVS is a huge conglomerate. I will never use them again. I'm back to my previous pharmacy, where people know me by name and go to help. I'm so disgusted with the healthcare industry. It's such a sham. Don't give your money to CVS.
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August 2023 by Kaitlin Langen
I had a horrible experience her with the pharmacy and this is not the first time. I came through the drive up looking for my 2 month old daughters formula and the girl that was there was less than helpful. She said that they didn’t have it in stock and I asked if the front store had it and she said I would have to go inside to see or call them directly and that she couldn’t do it. There was nobody behind me and there was nobody in front of me previously. There is no reason why she couldn’t help me out. She said it was procedure. So it’s CVS procedure to make the customer go look for their prescription? Very odd. Where has customer service gone!
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August 2023 by Matty Mind
Its CVS people they have the same stuff as any CVS and they are always clean and Stocked up.
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August 2023 by Thomas B.
Requested delivery like I always do. Delivery scheduled, then abruptly canceled.When I called to find out the problem, the woman was too interested in whining about my prescriptions being in the bin for 14 days than to just renew them.I moved quickly to ask how they'd solve the problem, but she kept whining about "14 days in the bin".Grow up. Do your job. Serve your customer.
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July 2023 by Bob Marrama
Was on hold with the pharmacy for almost five minutes making sure my sons antibiotic script had been received. Girl picks up, I start talking, cuts me off “doctors office is calling” click! Hold another five minutes. Finally get through and she’s asking me to repeat my sons birthday like three times and I swear she’s not listening, then goes silent when a I confronted her on it. That district manager needs to work on that store big time. Poor poor poor! And right next to Leominster hospital.