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March 2024 by Thais Stoicow
Great customer service. Any time I needed to contact CubeSmart, the customer service reps have always been super helpful. Overall a great experience.
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January 2024 by mike lyons
Very clean staff very helpful short on dollies though
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January 2024 by Lakesha Harrell
AWSOME CUSTOMER SERVICE ? ? ??
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December 2023 by Zach Sargent
Fast, efficient process and staff members were very knowledgeable about terms and policies!
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November 2023 by Tyler Burson
The whole rental process was super simple, strat to finish. Being able to access the unit almost anytime I wanted or needed was convenient.
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October 2023 by I J
I have rented from Cubesmart on a few different occasions over the years, and have always been treated with respect and courtesy. I love the climate controlled units as well as cement floors.Dev and Justin are always very helpful whenever I’ve had to rent a unit, change a unit or move out of a unit.I cannot say that I was happy that the company had a major unit pricing increase, but Dev and Justin were able to find another unit quickly so I could move my things into a unit I could afford.
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August 2023 by Betty Ponton
The gentleman that helped me was very helpful. The unit that I chose was on the 2nd floor. But the lift was out of order. So he moved me to another building and I have access to an elevator. It did cost me a little bit more. But it was a good move. Thank you
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August 2023 by Edwin Rodriguez
I highly don't recommend this company, I rented a unit paid for a full month,only used it for 5 days because found a apartment. Now they refuse to give me back a partial refund. This company is taking advantage of customers somebody needs to investigate them. "I WANT MY REFUND" ????
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May 2023 by sula mello
I was very please with the guy who helped me . He was very kind and showed me everything and explained me very well how everything works . Very satisfiedHappy with my decision ?
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April 2023 by Meredith Strang
Good accessibility and a secure facility - the climate-controlled units are definitely worth it in this part of the country in order to preserve your possessions.But what really sets the Leominster facility apart is the human touch. I can't recommend Dez, the manager, highly enough - it's a real treat to find someone who's really courteous, helpful and caring about their clientele these days! Your needs will definitely be taken care of at this particular facility because of his expertise and attention to detail.
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April 2023 by Ashleigh Richard
Great customer service and super easy to navigate
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April 2023 by Robin Goguen
Easy to open a storage unit. And also to close when no longer needed.
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February 2023 by Christine holohan
When it snowed driveway wasn't plowed or sanded. Price was to much. If you have any breakables I would suggest you take them out of the units if it's outside in the winter because they will break.They don't take good care of property and driveway floods when it rains
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January 2023 by Stephanie Finn
Dez at the leominster cubesmart went over and above today!!! I was lied to and got the run around by customer service for over 24hrs! I needed to get my son's sneakers out of my storage unit and couldn't get in because they locked me out!!! I was told they would get the lock off the next morning which did not happen after calling and getting hung up on and disconnected they finally transferred my call so they wouldn't have to deal with me and luckily I got Dez who made it his job to make sure that I wouldn't have to wait until monday he was so very polite and patient!!!The man deserves a raise because he went over and above when he easily could have hung up or pawned me off to the next person like the rest of the company yet he helped me!!!!!! Thank you Dez and Angel for helping me today and making sure that I got in my unit!!! Angel also went over and above to make sure I got in my unit!!! Angel actually drove to Gardner and took the lock off!!! Cubesmart needs to realize they have some really good employees in you 2 men! I hope cubesmart rewards you both for the extra efforts you have made today!!!
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December 2022 by Paulina Ciccone
Thanks for helping us with our move Dez, made an annoying task not so annoying!
