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February 2024 by Steven Adams
They have what you want...but good luck getting knowledgeable advice ...waited for over 20 min for manager to get me some help ...had to ask him again..finally sent a very nice young man that knew less than I did about the product....save yourself a bunch of time an headaches an research your product at home...so you don't have to try an extract info from a kid that couldn't care less.
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February 2024 by Jane Fortier
I got home and it's the same issue...my laptop isn't even a year old and the same issue happened in November...I'm in business and this has been again a 3 day event...every day is lost $$$ for me! I had to schedule another meeting for tomorrow. Unacceptable with my HP Envy...and my yearly subscription with the Geek Squad! Not even a year old this laptop is...Unacceptable
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January 2024 by Constantine Manolagas
I went in to look for an item that was listed as in-stock at this location. I went in on a Monday afternoon so it was pretty quiet. I asked one blue shirt and he found the wrong product from the wrong category. I found the item on the app and asked someone else. The pointed me to an aisle to look. No item by even the manufacturer there. Looked around some more, then asked again. I was instructed to then go back to the area and wait for someone. That person then came, looked up the item, set the item location to blinking. We found the spot in another aisle, inventory slot empty. I left the store with nothing but the re-confirmation that these stores no longer serve my needs.
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January 2024 by Josh Olkkola
Great Staff....great customer service......great products.....Just Super duper great........
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January 2024 by Carrie Stpeter
I Looked on there website before calling too see if they are a carrier for my phone the guy said no when there website said they did..I couldn't understand his language so I asked too talk too someone I gave her my name and phone number I said I'm due for upgrade do u guys have my carrier she said Yes "Katie" I said do u guys aswell give a upgrade she said "Katie" You will have too come in I said all I want too know is if u have Samsung She said sorry " Katie" you will have too come in..I said I forgot my mistake this isn't Walmart or target this is Best Buy I told her 3 times what my name is.. Best Buy has always ripped ppl off..and continue to rip ppl off aslong as u keep going there..yes I called for a phone but my Carrier gets most percentage.
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January 2024 by Baseema Moirae
Went in for help.There was no help.
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January 2024 by Paula J Cronin
I didn't physically visit this store, but I did go on their website and called and spoke to two gentlemen who were polite and helpful in answering my questions I had.
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January 2024 by Michael Amissah
So much impressed
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January 2024 by Zach W
Place was clean I was in and out no problems.
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January 2024 by Marie Osie Pierre
No customer ?
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January 2024 by Nicolas Merrick
I was waiting on this but decided to just post as things haven’t gotten better. I purchased an open box fridge from this location this fall, it was in perfect shape just the floor model. During checkout I inquired about delivery and was told they can deliver it and move my old fridge, great. I have their totaltech membership,l and tried to apply it, but the crew member(assistant manager) working with me setup a new account and added a new membership then deducted the cost from the fridge for the new membership. I was confused at the time but thought he was just extending my current membership. The delivery arrives a couple days later, but now the fridge has dents all over the front, the bottom drawer is almost knocked off and the power cord plug has a prong broken off. The delivery driver proceeds to tell me you never order open box for delivery because they don’t repack it and it gets loaded and unloaded multiple times with just a thin bubble wrap. He then tells me not to accept the delivery after I asked what I could do, he says they won’t send someone out to repair it as I would be accepting it in that condition. So I don’t accept it, and now my other fridge is off and emptied so it could be moved and I have no fridge. I go into the store to try and figure this out and find out about the second account and new totaltech membership as it wasn’t under my account I have had for 10 plus years. I’m basically told once the truck is back we can return your money and order another fridge which has a 2 month delay. Immediately stated we cannot offer you any discounts on whatever other fridge you get, I had not asked this was just their immediate response to me. At this point I stopped shopping at this location and purchased a new fridge elsewhere. In the month of December. I had a store pickup and same day delivery and figured how could they mess up that. First order after 4 hours they inform me they don’t have the item in stock like stated on the website, also the backup was not in stock despite it also showing in stock online( these are not high demand items). Later in the month I order for same day delivery, I order around 10am. I proceed to get multiple notifications the item was in process and assigned a delivery driver until closing and then it says same day delivery not available.
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January 2024 by Michael Malloy
I will never return to the Leominster Best Buy store and probably not to any other Best Buy location either. I went in to look for a last minute present for my son on December 21st, and I found a great electric scooter marked at $244.95. I tried to confirm the price with an employee who didn't want to take a minute out of his busy day for me. Rather than checking on the item, he just said "the price is what is marked on the shelf" and went about his business which seemed to include only hanging around with another employee. I left the store with a plan to return on the following day to purchase the scooter.When I returned, the scooter was on the same shelf with the same price, and I will add that there were two of them on this shelf (obviously put there by an employee). I took one up to the counter, and it rang up at $589.99. When I spoke to the person on the floor, he was rude and said he can't help it if customers put products back on the wrong shelf. I was not as upset about the increased price, but more so that they tried to use this scenario to get me to sign up for a Best Buy credit card. They also took no measures to correct the mislabeled product. After I decided not to buy the scooter and picked up a XBox Back Bone instead, the same employee yelled at me for being in the wrong line and took a firm stand on being very unhelpful.In the end, I walked out with nothing, and found a very similar scooter on line at a similar price to what I originally expected. I used to go to Best Buy regularly for the good service and knowledgeable staff. I have actually been finding more qualified personnel at Walmart and Target recently.You would think with the competition from Amazon, these folks would try to difference themselves with exceptional service...Guess Not.
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January 2024 by Leo
I bought a Motorola flip smartphone a little over 60 days ago at the Leominster location. The device failed due to a hinge flaw under normal use. Motorola wouldn't cover the phone under their warranty terms, I didn't buy Best Buy's insurance when I got the phone either. I returned to the Leominster location, I explained the issue to the employees, they were unsympathetic and turned me away. I tried spending an hour with Best Buy's inept call center employees. I was put in a circle of representatives and had to explain my issue over and over for an hour until they dropped my call. I've never had good customer service at Best Buy before, but their in store and over the phone treatment to me was very cold. It'll be safe to say I won't shop at Best Buy ever again due to repeated poor experiences at their stores in Leominster and Worcester. Getting punked for a sum of a bit over a 1000 dollars for a faulty phone that breaks in 60 days is ridiculous, and I'd be a lot more upset if I had to solely rely on a cellphone. ???
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January 2024 by Dalissa Velez
I recently went there to get my boyfriend some headphones and an early birthday gift. I’m not much familiar with this place and I asked for help and the worker that welcomed me in helped me right away. Really good service and friendly workers.
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January 2024 by Kate Smith
I hadn't been to a Best buy in years and they didn't have the item I was looking for but they are good if you're not sure about electronics because they will explain the products to you and if they don't have the item you're looking for you can order it from their website and if you have a problem with it you can return it to the store and an actual human will help you troubleshoot your electronics