Durand Cadillac is the leading dealer for Cadillac in the Greater Worcester Area, known for its 100% customer satisfaction. Customers appreciate the knowledgeable sales staff, especially a representative named Jason, who provided helpful and professional service during test drives and stayed late to answer questions. The experience is described as stress-free, with staff like Jason and finance manager Chris demonstrating patience, professionalism, and organization. Many customers highlight their positive experiences, noting that they would buy from Durand again without hesitation. The service department is also praised for its professional staff, encouraging repeat visits. Customers who purchased both Cadillac and GMC vehicles mention timely and efficient service, with staff like Ralph and Joshua providing updates and support throughout the process. Overall, Durand Cadillac offers a friendly, professional environment where customers feel well taken care of, making it a highly recommended dealership for both sales and service needs.
A very pleasant buying experience. Courteous, no pressure sales team.
August 2025
Went to Durant for my first time to look at a Cadillac lyric. Met a sales representative named Jason. He was the most knowledgeable person I could have hoped to have during my first test drive in a lyric. He also stayed late to answer my questions. I continue to monitor their site for inventory that fits my needs.
June 2025
Best around highly recommend for any GMC truck or Cadillac service Joshua Claflin is a wonderful advisor and kept me updated during the whole process
