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June 2024 by Debbie Canales
Todd was excellent! Very thorough and helpful!
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June 2024 by pam Shugrue
My sales representative was Mr Duma and he couldn’t have been more helpful. Unfortunately I’m a little behind the times with technology and he was most helpful and appreciated my deficit. I was nervous about doing a new phone and he was helpful in making my decision today about what to do.
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May 2024 by Tracy Faulhaber
Excellent service! Aidan Gilman did a thorough search of my account and found ways to help me save on my monthly bill. He also helped set up my new devices. Had a wonderful Verizon store experience!
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May 2024 by Nicholas Wendell
The store scams people. Dont buy a phone here. Go to the real Verizon store in Pittsfield. This is a 3rd party retailer. They will offer discounts, services etc that aren’t real. 99% sure my phone was an open box item that they sold as new. The screen was covered in dirt and a film that only came off with hard cleaning.
Have been getting endless spam calls since going there so they probably sell peoples information as well. This store sucks.
They charge extra $45 “nonrefundable” fees without disclosing them. Absolute scum practice.
They will present documents to you with a Verizon logo stating it requires a signature for your contract with Verizon. It’s actually Cellular Sales Inc. contract that allows them to rip you off at any point during the transaction. Disgusting business.
They respond and tell you to call but the customer service does nothing to help. They confirm you are indeed being scammed. They’ll put you on hold several times and offer no further assistance every time. They won’t connect you to a manager. Only that they “can forward this phone recording on but there is no guarantee a manager will reach out”
Look up the complaints about this third part retailer on the Better Business Bureau site. This company is built on scamming its customers. Selling used phones as new, charging for services not provided. Lying saying certain charges are a standard Verizon charge. Don’t bother calling if you got scammed. Accept that your $45 is more important to a multi-million dollar company than their reputation. Scum. Scum Business.
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April 2024 by Bill Sturgeon
Nate, was so helpful, professional, knowledgeable, and patient with us! We are 77 years old and have difficulty with technology, and Nate was GREAT!
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March 2024 by Barbara Goldberg
Khalisah Khan is a wonderfully professional person to work with. She sold me my new iPhone and patiently helped me with other technical problems. She is an asset to Verizon!
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March 2024 by Phillip O.
My salesperson was helpful and nice, but Verizon seems to go out of their way to make their phone plans complicated and difficult to cross-compare.In other words, I like this store, but I hate Verizon.
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February 2024 by Melissa
Great customer service by Todd!
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February 2024 by Julia Moody
Dan Godin was very helpful!
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February 2024 by Nicholas Lewis
Great help today, the sales associate Dan Godrin was very helpful,.. Came in for a question and he did all he could to help. Ended up getting a great deal, got to speak with a real guy, in and out. Thanks Dan.
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February 2024 by Linda Frank
Todd was Amazing. Thank you for your help
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January 2024 by Dustin Nguyen
Had to get a charger because we forgot mine back in the city. Gentleman assisting us was very helpful and we were in and out in 5m. Very convenient and accessible location.
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November 2023 by Tracy Sherman
Shout out to the powers that be. I was in the Pittsfield Lenox Road store about a month ago for a phone upgrade. Dan Godin was awesome. He made the process seamless and very easy to understand. Great customer service! Thanks Dan!
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November 2023 by Ilse godfrey
This team really knows what their are doing. Mike, Dillon and Justin Ellis delivered total customer service. We walked out with a new phone, a new line, upgraded service and, with saavy revisions to our plan, $100 off on our monthly bill. This is why we drive to the Pittsfield store. THEIR service is why we stay with Verizon.
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November 2023 by Marc Rudoltz
Todd was awesome -very knowledgeable and patient.
