9AM - 7PM
505 Pittsfield Rd, Lenox“Super fantastic. I called ahead and they had the parts I needed for repair, and it was very quick and extremely well priced.Previously I had been driving over an hour to the nearest Asurion location, which basically would take my entire day with round trip travel, and was very expensive. This was an hour of my collective time, and a very convenient location with knowledgeable and friendly staff.”
“Outstanding customer service! I had the pleasure of interacting with three staff members over multiple days to resolve a complicated issue. Each member demonstrated remarkable professionalism and expertise. Their efforts in addressing my concerns are deeply appreciated.”
“I have worked with Thomas, Richard & Bryan to update, modernize and expand my business account. Great work on their part - professional, knowledgeable and courteous. Thanks.”
“As I have now for the past 5 years being a loyal customer I went in to purchase a new phone and as always just simply put another 5 star experience. They just do everything right!!!”
“Casey and Christopher were excellent service techs. They spent 1 hr troubleshooting to get my phone up and running. I can't say enough about their character and demeanor and customer service. Good job Casey and Christoff.”
10AM - 6PM
20 Silver St, Lee“Chrystal, who works at the Lee, Ma. Office was so helpful , pleasant and very patientWith me working out a new plan. She took the time to explain everything.Thank you, Chrystal!”
10AM - 7PM
555 Hubbard Ave, Pittsfield“Since I travel a lot, I'll stick with Verizon as I find they have the best coverage nationwide and the most convenient international plans, despite not having the best coverage here in the Berkshires. This particular store is a hit or miss. Depending on who you get, they can either be helpful or not.Edit *. I bumped another star up since they responded. Always appreciate a response.”
“They helped my elderly father when he lost his phone, and they also found him a discount to boot. I was happy with the patience they showed to us. Aaron was very helpful.”
“My sales representative was Mr Duma and he couldn’t have been more helpful. Unfortunately I’m a little behind the times with technology and he was most helpful and appreciated my deficit. I was nervous about doing a new phone and he was helpful in making my decision today about what to do.”