-
September 2023 by a 19
Website was shut down for 4 days. Had to come to this Branch trying to make a payment. The service is totally hopeless. The girl couldn't even understand what I need to do after several explanations. Left with nothing accomplished.
-
September 2023 by liz
Completely disappointed with the customer service here and unprofessional....In order to cash a basic check that was issued from this bank the teller had to question me. She often made unprofessional comments throughout the transaction and made the experience uncomfortable for me.
-
January 2021 by Sima Kiev
Christian Rokosz helped me a lot (name change).. He explained everything for me and answered all my questions... Thank you Christian!
-
December 2020 by Janet Chapman
I always specifically call the branch in Lenox, MA at the plaza whenever I need help with anything, even though I have moved out of state to NY. Christian has been nothing short of amazing with any issue I have ever had and I always have a speedy resolution. Staff here has always been amazing as well!
-
December 2020 by Constance Flynn
Always helpful and friendly!!
-
September 2020 by Benjamin Lang
Staff is unfriendly and unwilling to help or do any effort
-
August 2019 by Matthew Eaton
Would give zero stars if possible. Made a deposit and there was no sign saying next business day for the funds to be posted. all other branches i went to are posted same day when a deposit is made at the atm. Customer service does nothing to help with the matter either. Would not recommend this branch to anyone
