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October 2023 by Helen Higgins
They were awesome! I called ahead...they made sure I had a spot and got my alignment done pronto!
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October 2023 by Nikola Gusti
Had an issue on my over the road sprinter van and they took me in and quickly resolved it. Very understanding and accommodating
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October 2023 by Mark Zayac
These guys are great. I have a fleet of vehicles that I bring to VIP for tires and minor repairs. These guys know how important it is not to have one of these vehicles down so they work very hard to get them back to me the same day. Big shout out to Sandy,Sandra, Estevan and Jason. Keep up the great work!!!! Mark Z (Stewart electric)
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September 2023 by Luis Snow
Love there services ill definitely come back and recommend you guys
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September 2023 by Carlos Rodrivuez
The best service I’ve experience. The staff very friendly and knowledgeable will bring my other vehicles to get serviced and will keep going.
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August 2023 by Patrick Rahilly
Go earlier in the morning and you'll be in and out in an hour for basic services like tire rotation, balance and oil change.
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July 2023 by Da Daa
I had to leave the car for running hot. I received a call from vip he gave an estimate for 350. I said ok, I was called a 2nd time new est 650. It would be done the next day I was called it was ready I asked for a total 908.00. I argued it was much higher than the 650. I was told. The person argued that I was told how much. I was given 2 est not 3 I asked for the notes for the est she said they don't write it for phone est.I worked dealerships for 25 years every contact is noted on the work order est who authorized the work how much. It's bad business and she was rude to boot, they throw parts at it until it's fixed. Stay far away they are not worth 147.00 hr labor, or even half that.
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June 2023 by Rose Winter
Friendly, competent employees. Waiting area has free wifi. Service was quick and thorough. Identified other issues during oil change, but didn’t push to complete additional services.Service: Oil change
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May 2023 by maria velasquez
I come here when ever I need any type of service, even if its just to check a random noise. The staff here is friendly, funny and personable on top of being professional. They get the job done and don't try to get you to do more than you have to making you spend an arm and a leg. Wouldn't go any where else. Keep up the great job guys!!
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February 2023 by Erick
Horrible place to take your car to.1.Ebay quoted me a price for them to install my tires, however they charged me x2 the amount.2.They didn't start working on my car until I went to the waiting room to watch after the "2 hour" job had already taken 4 hours(I dropped the car off).3. They don't know what a torque spec is, they tighten my lug bolts so hard that I had to pay another mechanic to take them all out in case I needed to take the wheels out myself, the mechanic found 3 lug bolts stripped because they were not angled straight and they just jammed them in.4. They lost one of my lug bolts and did not attempt to replace it or even notify me.5. I did not know that to change the tires they needed to go in my engine bay and put their hands inside. Good thing I had my dashcam recording in case something went wrong with the car afterward.Overall a really bad service, I wouldn't trust this place even to do an alightment on the car. This place is sketchy.
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December 2022 by Sarah Mulcahy
Driving from Maine to Connecticut to say goodbye to my grandfather on hospice. Car shaking and doesn’t want to be driven. I happened to end up at this VIP while looking for Popeyes. Sensing divine intervention, I went in and asked if they possibly had time to check my tires, since I was worried about my car not being safe to drive to Connecticut. I explained about my dying grandfather and they immediately looked at my car and sure enough, found an unbalanced front tire which they fixed. The care, consideration and kindness they showed me in a very hard time was my undoing. I was able to say goodbye to my grandfather in time because of their kindness. Thank you especially to my angel, Sandi. 16/10 service.Services: Tires
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November 2022 by Freddy Encalada
I have been 3 times to this place. First time for a brake job. They did well but paid a.bit more than expected. Second time a nother brake job for my second car, they did an inspection and determined I needed a few things. this time the bill was very high. $1,100.00. That week I took my car to get the inspection done and would not pass inspection. The emergency brake did not work. 2 weeks later I took the car back. They charged me 160 to take a look at the car and told me it would cost me another 650 to change a caliper that was the problem. I felt I was being taken advantage, so I took my car to another local place. They told me the cable for the emergency brake needed replacement. That cost me $300.00.So, do I trust VIP tires? Not anymore.
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November 2022 by bonita derosa
Wow, these guys are GREAT! For me, is the last place I want to go mainly because I just don't know anything about cars and don't really much care about them - I just want my car to work. I never expected to have such a courteous and attentive sales team. Each and every sales person I communicated with was thoughtful (without being patronizing), gracious, attentive, excellent listeners and frankly, just far exceeded my expectations. I really can't say enough good words about these guys. Oh yeah, they made the car work, too:) I almost hated to leave! I learned so much about my car, my cars' needs - and they made it interesting. This will be the place I go for all my car needs in the future. Thanks guys at VIP in Lawrence, MA, whoever you are! What a nice experience. See you next time.Service: Tires
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October 2022 by Kathy Assid
Al was amazing!!! Very friendly! Great service and so helpful! My service was exactly what I thought it should be. I got here with a flat tire at 5:30 and they close at 6:00. He didn’t care and said they will change it and put it on the car for me! He didn’t make me feel stupid or deny me service because of the time!I have to say this is a first for all of us that the look part was in the tire and the ends were sticking out. ?♀️?♀️ Only me!!!At least I am giving them something to talk about. Something very strange!!! LolService: Tires
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October 2022 by erica rogers
I regularly use this VIP location for all my oil changes they are always quick and professional. I always get great coupons for my oil changes. My last visit they put in my new air filter for I had purchased somewhere else for no charge.. awesome place I highly recommend this store and locationService: Oil change
