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June 2024 by Phlebgirl
I recently bought a phone and plan for my dad at this location but he was not able to use do to his condition. When I tried returning the phone within the allotted time 7 days the owner Franklin refuse to refund me the money because I didn’t have the receipt; which I never got from his employee as she was too busy trying to help 3 people at once. Today I came to the store after trying to get in touch with him with no luck and he was very arrogant and dismissive to my request. Trying to tell me that there’s was nothing he could do being himself the owner. I heard bad things about the customer service in this store but I could not believe how money hungry people could actually be. Never again!
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March 2024 by Fran
I don't understand why you employees aren't answering the phone today , My phone was shut off for no reason and I can't get through ?.
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March 2024 by Ana AMAR
Thieving & forcing sales. Also, the told my uncle he had to pay $140 for a phone even though there was a poster saying it was free with phone activation. They told us that deal expired, even though it didn't. Then they told my uncle their credit card machines weren't working. Finally, they supposedly didn't have printing paper to give a receipt. I think they just stole the money. I went to another metro pcs the next day and the phone was free with activation. I even asked. That's when I realized, the just overcharged, and kept the money. That's why they didn't want any credit card payment, just cash and no receipt. Also, the overweight Dominican guy addressed was very unprofessional in the way he spoke to us. Him and his friend were playing video games and drinking soda. He didn't want to help, said that things weren't working right and it would be faster at the metro store in south lawrence. I told him we couldn't go there because my uncle has health issues and cannot travel too much. This is a late review. It happened July 2022. Dont know if the same employees are there.
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January 2024 by fr and
5 Start Service... Helped me cancel an account.. Usually this can be a hard thing to get done.. The owner helped me close the account in less than 10 minutes... Amazing service....
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November 2023 by JFK
Very good service from franklyn, I went to this store today, he explained everything to me very well, the different services and prices..
Just as he gave me suggestions, wow I had never experienced an experience like that in a phone store, and above all the information he gave me, in a very transparent way he was with me.
Thank you Franklyn
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November 2023 by John Lluberes
The best phone company I have ever had in my life. I recommend it to anyone who wants a good, cheap service without contracts. I have been with them for 6 years and I have nothing Bad to say about them, only good things.
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August 2023 by Luis Enrique Pimentel Tavarez
The employees do not want to work, they close the place 2 hours before what it says on the internet and the door.
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July 2023 by franklin carrasco
Best service in the area by far. they took the time to figure out what I needed, recommended the right phone for me and transferred all my information from my old phone to my new stylos without much hassle. highly recommend this store for all you wireless needs. Very friendly and knowledgeable staff.
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July 2023 by Nashua Mult-Services
Very nice store and very nice staff. They are very knowledgeable and very friendly and helped me choose the right phone for me. I highly recommend this store.
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June 2023 by Danny Veloz
worst owner ever doesn't pay his workers on time, does not pay commission, has people working without their legal documents and double charge customers the prices , doesn't pay overtime and does not appreciate their workers and also steals hours from his workers...
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June 2023 by Mr. Veloz
worst owner ever doesn't pay his workers on time, does not pay commission, has people working without their legal documents and double charge customers the prices , doesn't pay overtime and does not appreciate their workers and also steals hours from his workers...
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June 2023 by Kenny Tasso-Girard (Kendog)
Pretty good actually, they helped me a lot with my first phone and now I'm a master. THANKS METRO!!
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February 2023 by Kendog (Kendog)
Pretty good actually, they helped me a lot with my first phone and now I'm a master. THANKS METRO!!
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August 2022 by 71chevelle 406
The best metro store by far , best staff
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December 2021 by DANIEL ROJAS
I think if you updated your business hours why they are wrongWhat time you guys are supist to close ???????
