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September 2023 by paul b.
Told to come in to see what they would give me for cash on my Kia and all he did was go talk to his manager come out and say no we're good so waste of my morning they didn't do anything even take her for a test drive they didn't do anything place is a scam. They are nothing like that commercials.
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January 2023 by Anrana S.
Can I give zero stars? The sales force is a joke. I bought a Nissan Leaf (EV) in November 2022. The ONLY reason I bought from Commonwealth was that they were the only dealer in Central or Eastern Massachusetts that was receiving and selling Leaf inventory. Commonwealth charges $5,000 over MSRP for the Leafs. But clearly they are just pocketing the money xtra $$$ and have absolutely no intention of providing minimum sales assistance for the purchase never mind $5k premium assistance. I visited the dealership 3 times. Each time I had an appointment. Each time I had an appointment to discuss a Leaf purchase. Each time the salesman was useless and knew nothing about the Leaf. My first appointment was in August 2022. I wanted to go in an order a Leaf. I knew what model, what color, what options I wanted. I didn't even want to take a test drive. I just wanted to order and pay my deposit. The salesman knew I wanted to order a Leaf, yet still didn't take the time to review any information about the Leaf. I quickly realized he knew nothing and stopped asking questionsI visited twice in November after my vehicle arrived. Once to sign paperwork and make final payment. And then to physically take possession of the vehicle once they had processed the registration. Both times I had set appointment times. The first November visit I was told about a "Leaf Specialist" who could go over details of the car. But once I arrived I was told that I would meet with the Leaf Specialist at pick up. And again, my salesman could not answer any questions I had. A few days later, at my 3rd appointment, again I was promised a Leaf Specialist. Our salesman was tied up with another customer when we arrived at our designated appointment time. We start telling other employees that we had an appointment with the Leaf Specialist. Every one is looking at us like we were which jobs. Our salesman finally breaks free and hands us an iPad. Turns out the "Leaf Specialist" is just the owners manual on an iPad. What a joke. So we sit and watch a bunch of videos - our biggest concern is how do we charge this vehicle? But there are no videos that cover that. So once again back to the useless salesman. He hands us our keys and wants to send us on our way. But I ask the big question "How do we charge this car?" He starts accusing us of not watching all the videos. So we ask which video covers this. He says the videos on the iPad. He finally realizes that there is no video on the iPad that covers how to charge your electric car. So I ask - where is the charging port. He points to the front of the car. I ask - how do I open it. He tells me I should have watched the video on the iPad. At this point this is becoming a a complete joke. There are no videos. And he has no clue. I felt like I was asking the equivalent of where is the gas tank and how do I open it. We ended up leaving and ended up calling a long lost acquaintance who owns a Leaf who was able to walk us through all the Leaf basics.
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October 2022 by Susan B.
I can't say enough about this dealership! The customer service is excellent, the followup is amazing! We have purchased/leased 4 vehicles from them and will continue! Rob Camberlain is the best! Thank you for being the best dealership around!
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June 2022 by Carla Jo V.
I recently bought a car here and afterwards filled out an honest review detailing my experience. In response, I got a very passive-aggressive text from the salesperson. Seriously, if they dont want honest feedback dont ask for it! As a result I do not feel comfortable or safe bringing my new car in for service and the whole experience left a very bad taste in my mouth.
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February 2022 by Rick D.
Absolute amateur hour. With all of the options out there I highly suggest you go elsewhere. The manager there Tom and his staff have the worst communication I have ever experienced in my entire life. Hey go get this. I Go get this. Okay where is the the other thing? No one told me about a this . Oh we need this person here. I know this is vague but trust me when I tell you these people are absolutely clueless. I have been leasing cars for 20 years and never have I ever dealt with someone so ridiculously unprofessional. They don't communicate well whatsoever. I will find every review board I can because I wasted my one day off dealing with people who have no idea what it is to just let someone know what they need before they make a 90 minute round trip. Absolutely irate. Take a look at their rating. It is not just me. To put in even more perspective I left there and I am picking up my new Kia Saturday from Qurok Kia in Manchester (which the rep at the place I'm leaving the review for kept saying I would not get the options I wanted from them).Quirk called over phone and took a routing and account number, for my funds. All of this running around for nothing. it was insane how easy it was compared to amateur hour. Save yourself the headache. There is a reason they are two stars. On now to leave reviews on google and the BBBAs a review BRIAN B listed below an absolute insulting experience. At one Point I asked for my check back so I could leave and rip it up and the GM Tommy says go ahead. That's it. Maybe good people are hard to come during these times but you lost my business and anyone else that will listen to me. Maybe they feel they get away with things they normally can't because of the car market, but everything comes full circle at some point. Judging by a lot of the reviews here they should change their slogan "Shop us NEVER"
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October 2021 by Brian B.
Do not take a trip to this auto dealer. The most insulting and ridiculous car shopping experience I've ever had. I'm a young guy so I suppose they were just trying to fleece me but the pricing was a complete joke. Was asked for $5K+ down and $700+ per month on a LEASE for a mid sized truck. Not a fully loaded truck with all the bells and whistles, just a mid sized truck. A complete insult and took every ounce of me to not just laugh in their face and walk out. Went to another dealer and negotiated a fair price that I was happy with. This Nissan dealer and salesperson were awful
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August 2021 by Alyssa B.
My car has 70,000 miles on it, I brought it in 10,000 miles ago asking for transmission fluid change and they advised me stating I did not need this service. I informed them that the the manual states to have transmission fluid change every 60,000. They assured me my car did not need this service. 10,000 miles later I am having faulty transmission issues. The tech states it could be due to poor fluid quality etc.. Now they are stating I need an entire new transmission for over $4,000. TAKE YOUR CAR SOMEWHERE ELSE FOR REGULAR SERVICE.
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May 2021 by Jillian S.
This is for the parts department... you all suck. I called this am and ask about a part they said had 4 in stock and I said ok I'm going to come by and pick 2 of them up he said ok no problem.. 2 hours later I show up and said picking up for *my company name* and the kid said I have nothing for them then some other guy comes out and butts in and says very ignorantly like a chauvinist piece of shit, u are probably in the wrong place I said this is commonwealth Nissan right.. and he says yea.. well we dont have anything for that company mind you still in his ingnorant tone. Instead of just saying well what are you looking for I'm sure we can help.. no he wants to as act like because I'm a female I'm stupid or something... I get that alot from some of these dealerships and parts stores I deal with.. I dont reccomend there parts department.... Anyway so I schooled him and gave him the part number and how many they had in stock at that location and how much list price was and I said oh ye a right because I'm in the wrong place and never spoke to anyone over here but happen to know exactly what u have..... everyone should use Kelly Nissan or colonial Nissan for parts. Very nice gentlemen that work at those locations
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January 2021 by david letourneau
I would recommend it if you live nearby. They have the best sales person, Erwin Mata, and best used vehicles around. They really do put the most $ into all their vehicles of atleast $2000 be4 selling them. If u go tell Erwin and the others I sent you. ??