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September 2023 by Serge R.
Good news first. The actual service was easy to schedule, the techs had my car ready earlier than expected.Bad news. I'll never come back to this place. The communication just does not exist. I had a very simple question to the service dept and tried to get the response multiple times. I called the main number 3 times, left voicemail, filled email form on their webpage and submitted it, texted to the tech advisor who supposedly signed messages. No response to any of the above. I contacted the dealership through their webpage and had a useless conversation with the bot. Here is the sample of my chat with it: "You sentFirst, you should introduce yourself. I don't know your name and position. Second, my complaint is unrelated to the service which was performed today. You can look up all the related info by my name. Third, I dealt with nobody because nobody responded to my emails, calls and messages. Again, you should be able to look that up. Fourth, the phone numbers I used are: 978-345-1800 ( 3 times), 866-579-5331- once, 978-860-3951 - once. Email message was submitted on your website. None of the above has responded. I think that's enough info for you to find out why your service doesn't want to communicate with customers. I'd be interested to see your explanation before my next steps.Ron Bouchard HondaI understand your frustration, let me have a manager contact you as soon as possible to address this. Would you prefer an email or phone call?You sentemail is good. You should have it on fileRon Bouchard HondaHere is our local phone number: 978-345-1800. A representative will be able to answer all of your questions to your satisfaction in a timely manner. Is there anything else I can do for you?Ron Bouchard HondaThank you for visiting us. Have a great day Serge !"The same day I received a phone call from the person who introduced herself as Natasha, the manager. She stated that the service dept had never received any communication from me. So either she was incompetent or the lack of responses was built into the system. In both cases this level of service is unacceptable and this incident will prevent me and my friends of using Ron Bouchard Honda service in the future.
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June 2023 by Thomas K.
A solidly pleasant customer experience. I found it easy enough to book an appointment for some repairs. When I arrived for service, the team members there were pleasant and professional. I didn't really wait all that long and the work was done very well. I would highly suggest visiting this site for repairs and other automotive needs. Excellent all-around! A+++
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January 2022 by Mark M.
They installed a USED half shaft in my 05 Element and didn't ask if that was OK. They just did it as if they do it all the time. And this was AFTER they said they had the part IN STOCK! Beware. Not professional at all.
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June 2021 by Leo S.
WALLY, the Sales Manager is on point. I have bought and sold a vehicle with him. everything took me 2 seconds. When buying, it took a couple of texts and calls, got top dollar for my trade in and only 1 in person day for signatures. they even delivered the car to me house an hour away. when selling, texted and called. i arrived signed 5 papers. left in 15 mins this is where's its at.
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May 2021 by Jen B.
Our salesman Franklyn Brown was superior. He did not put any pressure on and was very responsive to my requests. He was waiting for me when I arrived for my appointment and provided excellent customer service.
