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“They've been great for me, I don't ship stuff often but the few times I've been here they are always quick, and make sure your stuff gets to where it's going on time.”
“I buy and sell art, and coordinating packing and shipping is almost always a nightmare. I reached out to several of the suggested shippers on Bonham's Auction list and Pak Mail was super reasonable and attentive to my needs. My Mother had passed away this week and I was dreading dealing with unreasonable pack and ship stores, but Pak Mail was fantastic. Their quote was far less than the others, and the folks I was communicating with were very friendly and caring. I bid often with Bonhams, and going forward I will only use Pak Mail in Fitchburg.”
8:30AM - 4:30PM
6 Clinton Rd, Sterling
Shipping Centers
“My favorite Post Office in the United States to do business with.Bob the Post Master is always johnny on the spot when it comes to getting tasks completed. The Postal workers are also a pleasure to work with, thanks to their professionalism, and courteousness.Thanks again.”
“Craters & Freighters recently packed and shipped on my behalf over 200 pounds of classic electronic equipment made in 1985. The manufacturer of this equipment is no longer in business, so parts are no longer available, especially the custom made, high precision O.E.M. mechanical parts. If something got bent or broken in shipping, the devices would have been a total loss. Craters & Freighters did an outstanding job. Packing was superb and the equipment traveled without a scratch. Highly recommended!”
“Thank you to Robyn! My husband told me how incredibly kind you were to him today. He forgot his form today. He had to leave and go back. He really appreciated your help. I hope your boss knows how exceptional you are!”
“The night crew are always out here getting it done and getting our stuff out into us I don't know what they would do without the night time crew day crew seems to slack and not get as many packages out this is why I think God and Allah and any other person that is worshiped that we have the guys on the night crew working there.”
“The new Amazon return kiosk is amazing, and I got to use it for the first time yesterday. I have had more good interactions with employees there than mixed, which I appreciate. Overall, it’s a convenient place to ship and process returns.”
“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
“Staples has found ways to make their brick and mortar stores relevant. Between handling returns from online vendors, providing passport photos and all the print and copying functions and having basic needs in stock, I have recently been going to Staples at least once or twice a week. This is a HUGE deviation from prior to Amazon returns, when I went there maybe once every 5 years. Kudos Staples.”
8:30AM - 4:30PM
945 Massachusetts Ave, Lunenburg
Shipping Centers
“I went in for a passport photo after phoning to see if an appointment was needed (it wasn’t for a Tuesday or wednesday) No one in lobby or behind the counter. A quick press of a bell summoned Melissa, the most cheerful, helpful, and efficient customer service person I had dealt with in years. She was a wealth of information on the process, and after taking the photo, she showed it to me for my approval. Wow ?. The reviews talking about rude service can’t possibly be about this ray of sunshine ?.We need to clone her! Thank you Melissa!”
8:30AM - 4:30PM
215 Ayer Rd, Harvard
Shipping Centers
“Unlike the Ayer Post Office, I find this Post Office easy to access. I have never had trouble with customer service. If no one is at the counter, ring the bell and they will be there very shortly.”
“Whenever I go here I am always treated great. Everyone is professional and enthusiastic even during these hard times. I know that if I have an issue or concern it will be taken seriously and followed up with as they have proven in the past.”
“Each time I visit the APO for stamps or mailing packages I am impressed by how little time I wait in line. I'm observing the attendants at the window dealing with customers before me to be professional, efficient and courteous. If a customer in front of me has an especially complicated request, the attendant will ask them to step aside and wait, so they can assist the next customer in line. I thank them for the COVID-19 update of the retail space with plexiglass, signage, covered payment machines , masks and sanitizer.”
“I recently had a package that was sent to me get inadvertently misdelivered to the wrong address. I called the local office in Groton and spoke with one of the team members there who was very helpful, offering to check the details on where the package was dropped and call me back. I got a call back a couple hours later and they had found where it got dropped off - the package was at my house another hour later. Great service!”
“Nick was an extremely helpful person at the service desk. He was polite, quick, efficient and had an excellent customer service attitude. That was surprising to me because he told me he had to be on his feet virtually the whole day. I guess that puts an end to My idea of working for the post office unless I can get a part-time job!By the way if, somebody helps you at any kind of business or service and has a really good attitude, make a point of telling them so. I know from decades as a business owner that finding people with a good customer service attitude is harder than people think. so the next time somebody does the good job make sure to tell them so, because I assure you hear a lot more negative comments than positive ones! In case you haven’t noticed, the last few years there are a lot of people in custom service that shouldn’t be in any kind of customer facing job period!!!”
“Please talk to your staff about professionalism with clientele who may have disabilities that aren't noticeable. ADA discrimination policies should be addressed, and if someone says they can not read a document, it is extremely rude to reply to that person who is legally blind "Oh you REALLY can't see." Thank you.”
9:30AM - 1PM 2 - 4:30PM
477 Main St, Fitchburg
Shipping Centers
“I went to this post office for the first time in my life. As we well know, sometimes the people at the post office can be at best a little short. (i.e. Lunenburg) ….This was not the case at this post office today when I met Nikki. She was extremely pleasant, personable, and professional. I’ve never met her before, but if we could all be more like Nikki, we’d be better off. Ty Nikki. ….PRP.”
“Carlos stayed late in order to facilitate a package, and despite the fact that it ran late he provided excellent customer service and spent the time to determine the correct way of shipping our package. We feel awful, but it was an amazing experience”
“Our mail carrier is always great. On top of that, I had an issue with the key in our mailbox and I couldn't get my package. I called the post office and spoke to a woman named Jess and told her what was going on. Even though I was calling during peak holiday craziness for them, and on a FREEZING cold day she hopped in her car and was at the mailbox less than 5 minutes after I called to help me out. (Thank you Jess) Everyone we've ever interacted with so far at the Clinton PO has always been VERY helpful and courteous.”
8:30AM - 4:30PM
67 W Boylston St #5, West Boylston
Shipping Centers
“Great staff very informative. We had to get our passports and they answered all our questions. They also took our passports photos and made everything easy and seamless. I have been coming to this location for years and previous team was not good at all.. the new manager, I did not catch her name, is really good. She is professional and polite. Thank again for all your help.”
“Nice helpful people here. One star off is because my phone delivery was misplaced and this location was the last dropped off place of the item, but they didn't know where to find it. It eventually arrived 5 days after scheduled delivery date”
“The team at FEDEX Westborough are my heroes. After my Canva order was lost then the printer in another FEDEX location broke...Merna and Teresa went above and beyond t make sure I had my cards for my father's funeral. It was not their problem to fix but they did it with empathy and warmth and I am forever grateful”
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“This store was so busy when I went in and the man at the counter was working alone. He did a great job attending to everyone's needs while taking phone calls and retrieving emails. The guy deserves a raise!”