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September 2024 by Kevin Lee
Wife and I got Kia Sorento Hybrid from these guys back in July. The staff was friendly enough initially but we ultimately had a pretty bad customer service experience that was underwhelming and quite disappointing. Here's the run down on our pros and cons.
Pros:
1. We got our car.
Cons:
1. No communication.
2. No thoroughness. Their team Completely bungled the registration process and delayed us receiving the car a week.
3. Lack of accountability. The delay wasn't a huge problem, but the fact that they knew they messed up the registration process and didn't send our paperwork to the RMV promptly, as they had told us they would, then proceeded to not inform us of their own mistakes until we called back days after was what really angered us.
4. Lack of attentiveness. Even after we had provided the necessary documents, they didn't send it off promptly for us to receive the car on the expected date, which the sales people and management had told us was totally possible at the time of sale.
5. No integrity. Never stood by their mistakes, never owned up to it.
6. Minimal and lackluster customer service. When pushed on responsibility and accountability, as well as the wasted time on BOTH our ends, they threw in a set of rubber mats (should we be overwhelmed with joy?).
7. Complete lack of follow through on service/customer experience. Trying to get the promised rubber mats has been a nightmare (we not not received them).
a. Rubber mats were promised on 7/13.
b. Rubber mats never arrived when the car was delivered.
c. When we called about the rubber mats, they had never
processed it with their parts department.
d. We messaged our sales rep multiple times during July and
August to see when we can expect to see the mats. Never
received a tracking number, a concrete time for arrival, just: "I
sent in the request, it should arrive soon."
e. We received the mats on 8/30 but they were for Kia Sportage
Hybrid, not Kia Sorento Hybrid.
f. When we walked in the next day to get it replaced, we were
told that mats were not available and that they'd have to
order it. When asked about tracking information the person
'helping' us out told us it was "up to the sales person" to send
us the tracking information.
g. My wife had to go pick up the mats. When she got there, she was told that they were going to send it but the box "got rejected." So you can add lying to their list of offenses.
I understood that shopping for cars these days were a complete pain but this really takes it to a new level. These guys really underwhelmed us with their minimal effort and made us feel like they were just going through the motions and have definitely left a sour taste in our mouth when it comes to this dealership. Their manager told us that by purchasing from Ron Bouchard, we'd get the best care and customer experience and that we'd be part of a family. Not sure if he and I have the same idea of family.
What an utter disappointment.
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September 2024 by Michael
New customer due to location and not happy with previous dealership. Welcoming intake attendant (Marcos), provided details on what was going to be done and recommended services. Car was ready within time provided. Worked remotely in clean waiting area. Overall, great first impression. Thank you!
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September 2024 by Luana Abreu Viebrantz
They are very nice. They treated our family with respect and explained everything we asked.
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September 2024 by Christina Monteiro
So far experience not great.with Kia service dept. First time dropping off and kept my car overnight without calling me at all! Next morning go to kia and 1 out of the 2 simple things they had to fix they didn't even do till we got there. They never needed my car that long at all. 2 hrs would have been more than enough time. 2 nd time bringing my car there was for the window .it would go up on its own and the motor would start running randomly. They had my car for 2 days and said they can't fix it because they don't see it happening.. so me and my husband go there to get the car and have one of the service people come with us over to the car and it took all of maybe 2 seconds for my husband to get it to go up on its own. I don't know if they are incompetent or lazy or inexperienced but something's not right. What's the point of buying the extended warranty if the people I have to bring the car to to be fixed don't know what they are doing... I don't know. Hope it changes... Nice people but poor service. The sales department (people) were and are very helpful!!! They don't pester you like other car salesmen. They were really cool and friendly and laid back. Hopefully it's just these 2 bad experiences and I hate being negativebut I haven't seen anything like it before.
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September 2024 by bfdeng4
They were great no wait and very helpful
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September 2024 by geofredo santiago
Tommy and the rest of the Kia at Ron Bouchard's were awesome and very accommodating. Would highly recommend purchasing your next vehicle there.
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September 2024 by SiahTK
It went exactly how it should have. Smooth and Great Customer Service. Wouldn’t go anywhere else.
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September 2024 by Leslie Zelamsky
I am very pleased with my experience at Ron Buchard Kia. My salesperson Tyler was knowledgeable and did not pressure me at all. I purchased a pre-owned 2022 Kia Soul Turbo and am very happy with my decision. I would absolutely recommend this car dealer to friends.
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September 2024 by Fernando Valles
The staff were friendly and the buying process was painless. Will come back again.
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September 2024 by Steven Kalchik
Chris and Jacqui were amazing! The whole vibe of this place did not feel like a typical dealership with pressure sales but instead friendly and trustworthy people. They both provided exceptional service and after visiting multiple other dealerships in the area, the experience here was unmatched and they earned my business.
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September 2024 by Huzaifa S.W
What i say about ron Bouchard service..
Amazing staff ,it is a dream of every person to buy a new car in every possible manner ,but the hesitation and the huddles don't let them do it..
I was very fortunate about it ,I was dreaming every single day to buy a new family car and some day I was juggling in internet and finds out about ron Bouchard place so start digging for more information about it and get a appointment .
I must say the staff are so nice, especially
The sales manager person kieth on top of it the finance manager person ,and other staff members like Andres and Tommy all of them whom i met on that day where God willingly wants to help every customer that feels literally they are buying car for themselves,
My prayers are to those guys. Thank you so much you guys are amazing personalities and our prayers are with you all the time
Thank you Ron Bouchard
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September 2024 by Yolanda
Office personal should be more attentive. Andres is very good to attend his customer needs. Thank You Andres and doing good.
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September 2024 by Christine Oreilly
Everyone was friendly and professional, this is my 4th lease with Ron Bouchard . Jacqueline was amazing, efficient, informative and just the best !!
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September 2024 by Arthur D. Schwartz
I could not be more pleased with Jacqui Rodriguez, the sales consultant, and the purchase process. Jacqui has an excellent friendly and professional manner, but more than that she made sure that everything was taken care of, from the car’s features to the financing and contract.
Jacqui will spend as much time as needed to go over the details of the Kia vehicle. It was a piece of cake. She’s dedicated to her customers, which of course is the best way to conduct business! It was an enjoyable experience.
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September 2024 by Lydia Simoneau
Ron Bouchard Kia Exemplifies Good Business Practices!!! They Provide Extraordinary Services, Keeping in mind the needs of their Appreciated cuztomers!!! I gladly recommend Ron Bouchard Kia. ??
