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“I left my other financial institute because they discourage me from contacting the branch office. I needed to call the main number and many times I would get passed onto their call center. They would then take my information and tell me someone will get back to me within 24 hours.My requirements are that when I need information from the bank I need it when I call, not later in the day or the next day.At Main Street Bank in Lunenburg, I can indeed call branch office and talk to someone that will give me the answers I need when I call. To this point, I've just found the service of the manager and the associates over the moon.The Main Street Bank in Lunenburg, just like the old-fashioned banks of yesterday, seem to really believe in customer service in real life, not fancy slogans.Angela, Allison, Parker and Betty are great! Highly recommended!”
8AM - 4PM
7 Main St, Ayer
Banks
“We are proud to partner with Main Street Bank to sponsor the Hunger Run 5K to benefit Loaves and Fishes Food Pantry. Main Street Bank has been generous enough to help support a great community effort. We look forward to a continued partnership with the bank in the future, thank you for everything!”
8:30AM - 6PM
470 Lancaster St, Leominster
Banks
“The employee at the Leominster Bank are amazing they always make you feel like family and are helpful, professional, amazing, and the best! I had surgery a week shoo last ago and they were sweet and thoughtful enough to send me a get well cardalways thinking of thier customers.Thank you Donna,Denise, Katie, Yamirelys, Amber, and Ryan”
8:30AM - 6PM
256 Maple St, Marlborough
Banks
“My family and I have been banking with Avidia for decades now, and can't be more impressed with the whole operation, and especially the staff at the Marlborough branch on Maple Street in Marlborough! They truly go above and beyond the call of duty when it comes to taking care of its customers! From Linda to Kelly-Ann to Camila behind the teller's desk to Heidi and the other staff out front, it's truly a pleasure doing business with Avidia Bank for all these years!”
“Cash management team is absolutely stellar in resolving an issues that may arise in a prompt fashion. Customer service is honestly some of the best I have ever experienced at a bank. To top of it all off, their virtual bank is undoubtedly the most convenient banking solution to have requests addressed right on the spot without having to go visit in person. Would highly recommend banking with these folks - they know what they are doing and make your life so much easier, especially if you are in a regulated space like the cannabis industry.”
8:30AM - 6PM
17 Pope St, Hudson
Banks
“We love the staff at the Financial Center, always smiles and positivity when we are there. Nothing but ease at the Financial Center, they make banking so easy and quick. We love being a part of this community and love that we are banking with joy and trust.”
8AM - 5PM
9 Sack Blvd, Leominster
Banks
“Amazing, Fantastic, Incredible!!!It is a pleasure to bank here. You will always have a positive experience for all your banking needs - from bank checks, deposits, withdrawals, loans, purchasing euros and other currencies.I want to say “Thank you” to the Manager, Assistant and Tellers. You make my banking experience the best…KE”
8:30AM - 6PM
53 W Main St, Northborough
Banks
“I visit the Northborough branch all the time to do our business banking needs. Amy, Jennifer and rest of the team are always very helpful with our needs. Great bank!”
8AM - 4PM
186 Main St, Hudson
Banks
“Had to go in for a replacement debit card. Was in and out quickly with brand new card in hand! No waiting for it to come in the mail while without a card. Cassandra helped me directly but all staff were very nice and engaging. Really lucky to still have a local bank with great service. Thanks!”
“I met with human resources representatives and they proved to be supportive in helping educate young adults and children regarding mental health awareness. We truly appreciate their support of the 2nd Jacob Rogers Memorial Pickleball Tournament.”
“I like GFA. Always helpful, nice and open-minded. I had quite a few questions that were resolved in a timely and professional manner.Saturday afternoon 1/13/2024 after 12 pm, I was late to pick up my checks. An employee (I didn't ask her name) was waiting for me knowing that I don't live in the area any more. Great customer service. Thank you”
8:30AM - 6PM
1073 Main St, Clinton
Banks
“the best bank known to man, been with Avidia for over 10+ years and they always have my back whenever there's an issue, they are super quick with responding and always so helpful. 10/10”
8:30AM - 6PM
196 Washington St, Hudson
Banks
“All my lending will always be through avidia, rates always competitive and lower than surrounding banks, always super responsive and helpful. Have had the same loan contact Kelly for 15 years, just did another transaction with Charlene, she was phenomenal. Everyone is always great and super fast.”
“Billy, the Branch Manager, was very helpful. Took care of what I needed quickly and efficiently. ... One major suggestion: It would be very helpful to have a branch in East Marlborough or Sudbury. Please give this serious consideration. I would appreciate it. Thanks. Have a nice day.”
8:30AM - 6PM
149 W Boylston St, West Boylston
Banks
“Tellers are always friendly and helpful. I love the online portal. It is very easy to do most transactions online. The CU offers some of the best CD rates and terms. Overall I am very pleased with Webster Federal Credit Union.”
“If you’re looking for a new banking institution, St. Mary’s Credit Union is the place to go. You will be satisfied with services and products offered. They continue to grow solidly and maintain meaningful relationships with their members!”
8:30AM - 7PM
133 W Main St, Marlborough
Banks
“I haven't dealt with this branch but I had my truck financed through them almost 2 years ago and got a great rate. Then about 6 months later I got a pre-approved credit card from them without applying. It has a $6,000 line with 0% interest for 22 months double cash rewards and more. I had 2 problem's in that time once I tried to send $ to pay loan payment and it ended up on my credit card and the other time I mailed the loan payment and the check didn't show up for 3 weeks. I paid online when I saw it was 4 days overdue and then when The check showed up and it processed and I had now made two payments in one month which I couldn't afford. Both times when I called the credit union whoever answered the phone helped me address the situation the last time the woman was nice enough to cancel the older payment that I had made online in order to get me my money back quicker and the first time I don't remember how they handled it but it was very simple for me to deal with it I just had to call and explain my situation and they helped me get my money back. I don't bank with them I do have the savings account with the $10 I put in in order to get the loan but I had never even heard of them they don't have any branches near me if they did I would happily deal with them and hopefully when I trade in my truck I will be able to get another loan through them”
8:30AM - 6PM
65 North St, Fitchburg
Banks
“Webster’s is like “Cheers!” The moment you walk in they greet you and go out of their way to help you . My entire family have accounts here.My husband and I have had accounts here for over 40 years. We are happy they are part of our community. Hal & Mary Dennen”
“Long time member for over 15 years. Great customer service. Knowledgeable staff. Watched online banking and website grow and it's very easy to use. Highly recommend”
8:30 AM - 4 PM
75 Main St, Leominster
Banks
“visited the Leominster location on main street and had the pleasure of meeting Jessica. She was professional and confident. She introduced me to Jennifer Phelps (manager) who assisted in opening my checking and savings account. I had such a pleasant experience, beyond my expectations. I was very impressed with the assistance provided. Earlier in the day I visited LCU and left due to a negative experience. Jennifer was patient, kind, with no judgement. She is just amazing at her job and her customer service skills are superb. She made sure I was aware of each program offered along with financial guidance. Thank you for the experience.”
“Elian Pena is the most amazing banker I could ever have! I've been abroad for a long time and I got my online banking blocked for more than 4 months and I couldn't solve it in any way! So this amazing guy called me yesterday to introduce himself as my new banker, I told him my problem and in less than an hour he had restored my online banking access which I've been trying to do for over 4 months!!! He was so polite, nice and helpful!!! Congrats to him!!!”
8AM - 4PM
42 Main St, Hudson
Banks
“Great products, committed to customers. A savings bank that still continues to provide mortgages as it has since its inception.. integrity and committed to its footprint is exceptional.”
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“Great bank. Always friendly and helpful when I go in to use the ATM and/ or open account., etc.Drive up ATM is nice too! If you don’t know how to use the newer machines just go in and ask. Friendly banking staff.”