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October 2023 by Wayne Kauranen
Kim is fantastic
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August 2022 by Carl T.
they are awesome tellers & managers personal & business i'm in there multi times a week
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February 2021 by Dan M.
Taking into consideration covid 19 restrictions, this review is still warranted. There is no reason a customer should be on hold for over an hour to resolve a simple matter. If they can't manage their customer service department? Do you want them managing your $ ?
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July 2020 by Anthony G.
I have been banking with Eastern bank for almost 20 years. In those 20 years the closed my local branch, their inability to answer what turned out to be a simple question about refinancing my mortgage cost me over $12,000 in interest over 2 years, (The question was how to calculate one's income to debt ration and how is it applied), they close their local branch and they "upgraded" their online banking web site add several steps to every function doubling the time I spend at my desk paying bills and got rid of a function that added my payments to payees for me making tax time even more time consuming because now I had to add everything up by hand but still I stayed with them. Well because, "The devil you know..." But last night was the final straw. While driving hone a saw a billboard lit up with the proclamation that says Eastern Back support the domestic terrorist organization Black Lives Mater. I fund it interesting they chose this name but instead of advocating for school choice for inner city children they prefer to burn down local businesses in these neighborhood, instead of directing their outrage at the violence in black neighborhoods that killed a 20 month old baby in Chicago, a 77 year old retired black man in Minneapolis they chose to attack law enforcement across the nation because one bad cop killed a criminal, George Floyd, who had been convicted among other of beating an African American woman who was 5 months pregnant with 4 of his thug friends during a home invasion. Eastern Bank has chosen to support a group, BLM, who spends more energy tearing down statues Abraham Lincoln, George Washing and Thomas Jefferson while beating intimidating and killing anyone who opposes them. BLM cares nothing for the children that are dying everyday in the urban battle zones and with their support of BLM, Eastern Bank is just an other wealthy corporation that has decided it is just easier to pay the thugs than make a stand for the suffering of the people that are being exploited. So after 20 years I will be closing out my accounts as soon as I can find a bank that cares about the community it serves
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June 2020 by Diane Ash
Customer service (chat, call) completely unavailable to fix online issue. Tried for days and got nowhere.
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December 2019 by John M.
I read a review that was not only bad, it singled out one of the staff for especially harsh words. This does not track with my experience at all. From the 1st day I opened my account at Eastern Bank the staff has been welcoming, professional, friendly, knowledgeable, helpful - in short, just what everyone wants and appreciates from the places they do business. Michelle in particular has been all these things. I cannot reconcile the person I have seen at work at the bank with the person the other reviewer says he experienced on the phone. Great place to do business.
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October 2019 by Linda R.
Great people always willing to help out. Strongly recommend this bank. Very friendly and customer friendly.
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September 2019 by Michael G.
Michelle was rude on the phone and incompetent in my opinion. Thanks to her I'm leaving eastern bank and heading back to Rockland trust. Worst service experience of my life. Worst bank I've ever done business with. Never had a problem with Rockland trust and I'm happy to be taking my business checking to them.
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June 2019 by Lori Pike
I am new to this bank as I am new to the area. But on my second visit there the staff already remembered me. They are friendly curtious & knowledgeable with excellent customer service. I am definitely impressed. Would highly recommend to anyone. Keep doing the great work & being wonderful welcoming people to the area.
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April 2018 by Brenna Barrett
Love the employees here! They're always quick with what I need done and always talk to me about my day and give me snacks for my dog. Best bank around.
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January 2017 by Charles Stewart
Loved it
