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November 2023 by Alvaro Aramburu
Courteous and professional. The spaces are clean and the logistics for moving in and out is well conceived and organized. Security is adequate and temperature control is a plus. Parking is terrible: only a few spots available for normal cars and just a single one for a moving truck. So if you’re bringing a big truck to either move in or out, pray that that single spot hasn’t been already taken by somebody else. The service itself is not terribly expensive (although not cheap), and be aware that the advertised price is substantially lower than what you finally pay due to the regrettable practice of hidden fees
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November 2023 by Paul White
We have been using this facility for a number of years. It always is clean and accessible. Today I was particularly impressed with how clean the bathroom was. So impressed in fact that I found the person that had just cleaned it and commended him for the excellent job he had done. After a brief conversation with him it was clear that he takes pride in his work and was very appreciative that someone noticed.Joe, keep up the good work my man. Even if we can’t find you to tell you, please know we appreciate all that you do!
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November 2023 by Kelly Simone
I can’t recommend this storage facility enough. TLDR: it’s clean, affordable, and easy to access.I booked my unit here in the middle of the night and it was ready for me the following morning with a fresh lock. I always felt safe here as a young woman and was fine going alone. I never had issues bringing a truck or moving van and the staff were always extremely helpful. There are available carts and massive elevators and the place is kept meticulously clean. If you need storage, this is your spot.
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November 2023 by Gary Kim
Overall, Joe the Site Manager was very helpful and informative. He took his time and gave me a tour of the space and made the experience a good one. Highly recommend. Newer building and well maintained. Thank you Joe!
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November 2023 by L M
This location was great for me. My Unit was on the first floor which worked very well for me. Every time I had to go to the Unit, there were dollies available and the area was clean. Very good experience.
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November 2023 by Latrice Fefie
So I filled out an online application to get a storage. When I came to the payment screen and pu in my info., it was denied twice. So I checked my banking info to make sure the address was right and come to find out I was actually charged twice. At this point I needed to talk to customer service. They told me there was nothing they could do about the charges and they would drop off but if I wanted a storage today I would have to pay a third time, and it would be more than the price online. I do not like spending my money at places that do not care about my time, my money, or actually providing what I need..... She didn't even send me to the survey so I can tell them how I feel.......so now the world knows
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November 2023 by Christina Dones
Jomar was super helpful throughout the whole process. He had an answer for all of my questions.The facility is clean and bright. Very pleasant experience.
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October 2023 by Stephen D.
This morning I locked my keys in my car on the dock at storage. I was already late for work. I didn't think anyone would help so I didn't ask. But the Manager of my storage site came to the rescue with all the tools needed to open my car up. He stayed with me and helped until the door opened. Thanks a million. Really appreciate it! My day would have been a disaster if he didn't act so fast. Thank you. Store your stuff here
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September 2023 by Kennedy Moore
Overall clean and secure storage unit located in a very convenient area. However, similar to all of the other reviews- the storage rates will randomly and drastically increase. I moved everything out of my unit asap so I didn't get hit with the increase. Everything in regards to housing in Boston is so expensive and maintaining customers rather than keeping up with the "competitive" market should be priority. Just a thought.
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September 2023 by Grecia Fernanda
Excellent customer service!! Moving and move out was extremely easy! Good promotions as well! Would 10/10 recommend!
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September 2023 by Michelle Hampton
Beautiful facility. Well kept, well lite and allows for unloading next to entrance. Due to the size of the facility, it would really benefit from signage/mapping of locker number locations or range of locker numbers per aisle where the elevators open and in the aisles.
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August 2023 by Profe B
Be aware that Extra Space can raise your monthly rent at any time according to the lease. Mine just went up $77 and I've had it for just a few months. I should have chosen another place that locks in the price. Otherwise, the staff is always very friendly and the place is clean.
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July 2023 by Cassandra J.
The staff & facility were great. This place was so much better than the last storage place I used in the city.
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June 2023 by MAYBELL TURNER
My experience was phenomenal Robert King was the best patient polite phenomenon gentleman very very helpful you should have more employees like Robert King. It was my pleasure doing business with extra space storage because of Robert King and.
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June 2023 by Simona Simeonova
I have been with this storage facility for about a year. I was unaware that the prices rise so drastically every 6 months--but that is at my fault since I don't read fine print of rental agreements. We had some issues where their website did not let me rent another locker under my already existing account. So I had to rent one separately and then it told me I entered in my OWN DL number wrong and that I had to wait until the office opened to have my identity verified in person. I thought that was bs since I am already a customer and my ID is legit. Customer service was amazing at problem solving and helping us get a locker at 6am because we were on a tight time crunch. And the Manager was incredible, They were so understanding and accommodating to us. We had to get refunded for the locker that I rented with the wrong DL number and they were able to help us. There is the definition of good customer service!!!! the location is also always clean, safe, and we have never had any issues.
