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October 2023 by Jason Merry
Great shop! I didn't have them do the work, yet, but they got me in, within 24 hours, of my first call, they did a great video of the undercarriage/ problem issues. Highly recommendedService: Steering & suspension repair
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October 2023 by J Mason
Impressive. Fixing my throaty exhaust quickly was only part of the impressive experience with Cousins Automotive. From initial phone call to job complete was just 2 days. Dropped off my vehicle in the morning and a few hours later, they sent me a video link showing underneath my vehicle and explaining what the problem was and what needed to be fixed. After viewing the video they immediately sent out an estimate which I read on my phone and was able to immediately approve the work. A few hours after that, I received notification job was complete and I paid right through the link on my phone. Picked up my car and all the little courtesies of floor mat covers and seat covers were there, likely to protect the mechanics from all the dog hair. Absolutely effortless experience, fast, courteous and done right. Also, When a mechanic explains they have to remove a piece of your exhaust system and it may involve welding in another section, I groaned at the thought of time and cost. The actual cost of service was much less than I had anticipated to the point where I couldn't believe it. That is an absolute reflection of their experience and professionalism of knowing what they are doing. Cousins Automotive is highly recommended by me and probably all my neighbors who are are now thankful for my stealthy exhaust system.
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October 2023 by Gina Phaneuf
Cousins Automotive got my vehicle in right away. They were professional and friendly. I actually got a video of my car describing what they needed to do. I even got my car back before expected. I definitely will go back.Services: Air & cabin filter replacement
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October 2023 by Riley Sullivan
Very good at accommodating me, and my schedule. They did a great job replacing my tire, and kept me updated with any developments they made. Definitely worth another visit.Service: Tires
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September 2023 by Fernanda Suggs
Had an incredible experience. GREAT customer service. The entire staff was very knowledgeable. They went above and beyond to meet my vehicle needs. They accommodate my busy schedule in oder to service my car. They helped me to develop a great plan to keep my vehicle up to date with services that are needed. Got an awesome video of my car while in service. Great keeping communication through the process. Affordable service and dedicated staff. I found my forever shop. Thank you, guys!
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August 2023 by Brian Sotiropoulos
They were very professional, very friendly, the information and how they give it to you is very informative and extremely helpful. I highly recommend them to anybody. Oh yes, there Receptionist is exceptionally helpful and extremely nice
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July 2023 by Joshua Walker
We made a long drive from Tennessee to Mass and our A/C broke along the way. The folks at cousins took great care of us and even gave us a lower price than originally quoted. Our A/C works great now for our drive back home. 10/10 would recommend this shop, great people and great work!Service: A/C installation & repair
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June 2023 by Charles Pecevich
I recently bought a new battery. A few days later the car would not start. The shop checked all systems and found them working properly. The car has now been starting properly
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June 2023 by Chuck Doran
I had another great experience with Cousin's Automotive. They were able to diagnose the problem (with a video to back it up) and fixed the problem. I'll be back! : )Services: Air & cabin filter replacement
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June 2023 by P Anderson
I was fortunate to find this business. Ideally in our economy, the profit motive must be enhanced by the service motive. Cousins Auto interacted with high integrity & superior communication. Most importantly, they viewed my car as if it were their own- they recommended service if it was genuinely needed and advisable. Highly recommend.Service: Air conditioning
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March 2023 by Jeff Comeau
These guys are top notch. Super professional and they squeezed me way faster than I expected. Price was great and work was clean and efficient. Easy to pay with a card and all work was quoted before they did anything. This place is a gem.Services: Air & cabin filter replacement
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February 2023 by April Codair
I had a great first experience with Cousins Automotive. I love that they send the video going over there recommendations, and really show you what is going on. Also, the communication with the Service Advisor was fantastic. I like the approval process to ok the work to be done, and my car felt like it was brand new when I drove away.Services: Air & cabin filter replacement
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February 2023 by K Goslin
Thorough diagnostic via a video. Assessment of all needed repairs. When repairs were done they were done timely and communicated well.Services: Brakes
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January 2023 by Judi Carleton
Had my car serviced at Cousins several times & had always been pleased however last week I brought my car in for a synthetic oil change. I was told I could use their courtesy car since I needed a vehicle to get to work. That was helpful. I had presented a coupon that I failed to use during my last oil change. They would not honor it. I was disappointed about that. The cost of the oil change was the highest I’d ever paid over $90 which I was shocked about. Never ever paid that price for an oil change. So beware!!Service: Oil change
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December 2022 by Sandra Scanzillo
I purchased a new to me vehicle and I brought it in for an overall inspection. Nate, Andrew and Dana are simply the best and we can't forget Anna in the office. They thoroughly went through my car which wasn't a surprise because they do that when you even just go in for an oil change. They take a video whenever you bring your car in for service and they let you know what's going on & if they see any other issues that should be addressed. They are a half an hour away from me but I've never even considered changing mechanics!Service: General repairs & maintenance
