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“Had a phenomenal experience purchasing my industrial Juki 8700 here. The staff is extremely knowledgeable and helpful. This machine has been the biggest asset for my business. Absolutely will be back for other things.”
11AM - 6PM
890 Suffield St, Agawam
Appliances
“This is the second time that myself and my husband have been to this store. The service both times was curious and pleasant in addition to accommodating to get it to us in a timely manner. I would buy from them again.”
“i was at the westfield ma store purchasing and electric stove and the customer service was top notch the store manager and sales rep did everything in their power to help me fix my situation i can also say that they really went the extra mile i can continue to write about this expirience really appreciate wht they did would have me for a customer for a long time”
“In a difficult world this appliance store stands out:They go above and beyond !! Not a run around like a big box store. Real people who care.I called Vincent the owner of the store when our gas grill seemed to have been assembledwith problems and not only was he concerned but he came out to our home and at 72 years old got down on the floor dissembled and reassembled it correctly cutting through all the manufacturer logistically difficulties like a pro. He spotted the problem right off the bat and did not quit until he got it right.Sure appreciate a good man and a great storeThank you very muchDr.Dominick Roto( Dom and Linda )”
“Very helpful and friendly staff yesterday. GREAT help selecting a snow-blower by Bradley and his team. Very grateful for the help. Going there for all my purchases for now on.”
“Their washing station is amazing! It’s so easy and comfortable for your dog and yourself. No hair and mess in your bathroom! The dryers are a great plus , no wet dog in your car.”
“I went to them to get my kitchen appliances and had a wonderful experience. They listened to my needs and found the right appliances for me. The drivers were great and polite. I would highly recommend them.”
“I have been to Home Depot, Chicopee Ma a few times over the past 6 weeks. I received the beat customer service from a young man named JT! He was very knowledgeable, professional, asked all the right questions about the job I was doing in my basement. I am most grateful for all of his help. I hope Home Depot knows how lucky they are to have an employee like him! Kat Morris”
“Dara at the exchange street location in Chicopee Mass, has legit been the BEST. I’m really big on customer service and she’s went above and beyond in many occasions to make sure things were processed correctly, that I had what I wanted for my son plus more. I literally refer everyone to go to her location. I make it very known I only want to deal with her! I hope the company recognizes her and gives her flowers and appreciates the hard work she does!”
“We also wanted to buy from a local business rather than a big box store. We purchased a gas range last week and they delivered today less than a week after purchase. The delivery couldn’t have been any better. They also installed the stove which seems to be a issue these days. We will definitely return for all appliances.”
“I had purchased a Tuff Shed this summer through Home Depot. It is time to insulate it and finish it out. While all stores have the fiberglass R13 insulation for the 16”OC 2x4 walls, none have the insulation for the 24”OC 2x4 roofs. Olivia at the service desk was very helpful today tracking down answers for my question about product availability. I came in during my lunch break and some of my questions about installation and possible alternatives could not be answered by the staff on hand. I provided my name and number to Olivia and she relayed it to Randy who called me back within the hour. Randy answer all of my questions and came up with some available and cost effective alternative ideas working around the current shortage in fiberglass shortage”
“Honestly, budgeting is entertaining with Aaron's, the workers were honest & nice enough to discuss my short term ownership goals... for the 6000w speaker. BOOM!!!”
“Clean atmosphere and amazing staff. Polite and very helpful. Took time to explain the features of the furniture and made us feel comfortable and extremely friendly. Great sales reps??”
“Let me preface this by saying (no offense to hardware stores) but I think these are the most boring stores in the world. BUT! This Home Depot location gets five stars because they let in dogs. Which is great. Not sure if all of them do but this one does. Went shopping for blinds today for my brother's new place, and the worker who helped us was nice and knew what he was doing so that worked for us. I don't remember what his name was--sorry!! Stopping in the bathroom with my daughter to change her diaper and wow! This bathroom is the cleanest bathroom I've EVER seen in any store, anywhere. I even commented that to my mother and she laughed, it was great! Cashing out, had no problem doing so. The only issue that I had, was that my mom was looking around and at the register next to us, there was a couple who was arguing and all she did was GLANCE in their direction and the male told her to "mind your own f***ing business". THAT is not acceptable. I understand that the establishment itself has nothing do to with how a customer speaks, but still. That's not cool.”
“I have been a customer for 4 or 5 years now and have always had great service. The reps have always been knowledgeable and professional. The items I have purchased were excellent and I am contemplating a new purchase soon. Being on SS this is the best way to buy.”
8AM - 7PM
2001 Boston Rd, Wilbraham
Appliances
“Pack 570 wants to thanks Mike for making posible our pack 570 cubscouts complete their Baloo the builder adventure. After selecting some materials. Mike gently offered to cut with a saw the wood , in order the cubs can have it simple to build some sailing ships. While doing his work Mike was very patient to explain some of the materials as well as safety measures a wood worker need to have in consideration. A big grand howl for Mike from Pack 570 Bear Scouts.”
8AM - 8PM
655 Memorial Dr, Chicopee
Appliances
“I had a broken key in my dead bolt. Zion, your key specialist, in the Memorial Dr., Chicopee store provided me with excellent service. He took time to try various methods to remove the remaining part of the key. Manny and Ian also provided assistance. I was impressed with all three of your employees. JHA, 7/14/23”
“We have always received excellent customer service at this location. We have remodeled our entire home and have had nothing but the best sales and service from this location.”
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“During pretty bad weather they helped me move over 4 appliences for store credit and I was able to buy a washer and dryer for about 200. The dryer failed a test and it was replaced easily and quickly. If your looking for used appliances they will definitely find something on a budget.”