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March 2024 by Derek Bush
Folks, Nobody wants to be in an accident. But if you have recently been in one, I absolutely would not hesitate recommending having your car sent here. Yuri and his team really took care of my car, handled all of the paperrwork with my insurance, and returned my car in as good (if not better) shape as it was prior to the accident. The shop is clean, organized, and friendly. The team at Bay State kept me in the loop through the whole process and I was never in limbo as to what was going on. All in all, I was never stressed out about my accident, and this shop had a lot to do with that.Thanks Yuri and the Bay State Team!
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March 2024 by Velichka Petkova
I recently had my car repaired at Bay Sate Auto Body. They were outstanding from the start. Very professional every step of the way. They were very detail oriented when accessing the damage to my car, making sure that everything was properly restored to pre accident condition. They updated the progression every step of the way. Bottom line, my car looked brand new when I picked it up, and never would think that It was ever in an accident. Thanks to the crew over at Bay State Auto Body for doing an outstanding job!Service: Body & Trim
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March 2024 by Antonio Moore
Avoid at all costs! Took my vehicle in for front end damage( Deer strike). Was told 3 weeks for parts and insurance approval, well 3 weeks came and went . Repeated phone calls, left messages, it took me to call my insurance company before they finally reached back to me. At week 6 they told me it was done, when i picked it up i paid my deductible and asked for a parts lists of what was done and if OEM parts were installed, was told they would email me parts lists ( never received) again left messages no response. Later that evening while driving my vehicle to work my drivers side Headlight that was supposedly fixed was shining 10 to 15 feet in the air! Took it to my mechanic the next day he adjusted the headlights per specs. My mechanic also noticed that the drivers side wheel well inside plastic cover was missing! Had to order that from Toyota. At this point everyone said to bring it back to them but the work was so poor that i dont trust them to work on my vehicle. Avoid at all costs.
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February 2024 by Mark Tucker
By far Bay State Auto is the best place for all your services needs, this is the 3rd time I needed body work done due to accidents and there work is unbelievable and customer service is outstanding they make sure before you leave every thing has been is taken care of is you need any service work this is the place
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January 2024 by Blackcat
Every time I need a car repair or even just a consult I only use this bodyshop: great customer service, the owner is very personable and professional and always gives a reasonable and honest (!) estimate which is a pretty rare thing in this business. Very helpful and reliable. I referred my whole family and friends and everybody is pleased. Highly recommend!
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December 2023 by Caleb Slotnick
These are good people. They epaired my car and listened to my questions and concerns
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December 2023 by Kerry Gambon
I cannot thank Baystate Auto Body enough for all of the hard work they did on my vehicle! They did an amazing job and went to bat for me personally when an insurance company tried to steal from me. I am so appreciative of their excellent customer service and wouldn't dream of bringing my car anywhere else!
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December 2023 by Yummy R.
The repair of my vehicle was unsatisfactory, as used and mismatched rear lights were installed, which were not only in poor condition but also did not align with the original lights. The claim that these components originated from my car proved to be false. The work exhibits a noticeable color discrepancy between the bumper and doors. Additionally, the replacement of a front light accentuates a marked difference with the other, resulting in an aesthetically unfavorable outcome. I strongly advise against choosing this establishment due to the poor quality of their work.
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November 2023 by James Farnam
Wonderful experience. Was fast, easy and car looked fantastic
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October 2023 by S M
Yuri and his staff went absolutely above and beyond to make sure my car was fixed properly and I stayed informed during the process. Thank you so much!Services: Steering & suspension repair
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September 2023 by Jaclyn Donati
I have been a customer of bay state autobody twice now and each time have received truly fantastic service! This business treats you like family and genuinely cares not just for your vehicle, but also for you as a customer/person and life circumstances. I was always treated kindly, respectfully, and always got all of my questions answered thoroughly and professionally. Yuri and the baystate autobody team have made my vehicle look brand new (even better than before) and took the time to clean and maintain my vehicle while it was in their care. I HIGHLY recommend this business & I will be a customer for life! Great service!Services: Painting
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September 2023 by Raymond Calcagno
Absolutely great timely service.Professional Staff.And the work is fantastic.
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July 2023 by Emily M
My experience at Bay State Auto was fantastic. They provided me with a written quote quickly and on the spot, their estimate was correct, and the work was completed before the time promised. The car looks like the mishap never happened. They were professional and took the time to answer the MANY questions I threw at them. Highly recommend.Services: Painting
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July 2023 by Michael Sweet
After an accident our insurance recommended Bay State Autobody. It took a few weeks but they did an such amazing job. It literally feels like our car is brand new. I would highly recommend them to everyone.Service: Body & Trim
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June 2023 by Mo Rene
This is the best body shop ever! In the two accidents I’ve been in my car has been fixed fast and looks brand new as if nothing happened to it! they really care about you here! I will forever be a customer with them!Services: Painting
