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“I went to AT&T in Hyannis, Cape Cod Mall to see how I could lower my monthly bill, cancel a line , and transfer an existing line to my grandson. I was greeted and listened to with empathy. The assistants did everything to ensure all the options available were extended to me. In so doing, I was able to lower my monthly payments...And guess what???? I got an apple watch free!!! When I say God is INTENTIONAL and GOOD!! I MEAN THAT!!! The representatives were patient and knowledgeable, and they pulled out all the stops to ensure I was well taken care of, and my needs were met!! Thank you, thank you. Thank you!!! AT&T on Cape Cod Mall, Hyannis, YOU ROCK!!!”
“I went in on a whim, and Billy fixed an issue with my phone that I've been frustrated with for months in under 5 minutes. He was super friendly and the store was bright and clean. I highly recommend Billy and AT&T!”
“Brin saved my day. He was patient, kind, and pro. Skip the place across the street - they laughed at me for even showing up there without an appointment after a hour + drive.”
“Marcos and his staff couldn't be more professional, friendly & personable (tell me where you find THAT anymore!!). I had to switch carriers due to false advertising about my " excellent coverage" at my home address after a tower shutdown..."Doesn't effect your service & your phone's fine". Marcos and his staff took care of me & within 10 minutes we were ready to activate. His/their patience due to a ridiculous faux paus on the other carrier's end caused him to take 45 mins he shouldn't have had to, to rectify it. Remained cool, calm, patient & friendly all thru it. VERY IMPRESSED WITH HIM, HIS BUSINESS, THE WAY I OBSERVED HIM TRAINING & TREATING HIS EMPLOYEES...IT STARTS AT THE TOP...THE TRICKLE DOWN IS EXTREMELY POSITIVE & HELPFUL TOO!! THIS CRICKET OFFICE OF MARCOS' IS JUST THE WAY A PERSON SHOULD BE TREATED. LOVE THEM...HIGHLY RECOMMEND!! ??”
“Caillie is the kindness person I have ever met because I have cricket the day I went to metro to ask for information about there plans she answered my questions thoroughly shes a fabulous employee she’s the person I want helping me even if she works a lot by herself in the afternoon she does a fabulous job.god bless her and dealing with a lot of customers alone.”
“We had some major issues with a previous carrier. They made us jump through hoops to get a transfer pin number in order to change our service to Verizon.Dan at Verizon went above and beyond to help us. Thank you Dan for all help and patience.”
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“I've used the store a few times to buy phone cases when I couldn't find them anywhere else they always have everything you need in stock and one of my cases broke recently and they had no problem exchanging it free of cost they treat their customers right here I definitely recommend them if you need something they'll take ofcare of you”