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December 2023 by Amy McLaughlin-Hatch
Great hard to find products, cork flooring.Great prices.Great customer service.
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November 2023 by Joseph
After a lengthy and albeit very poor review of this (Hyannis) branch LL flooring corporate reached out and made good on my orders……5 stars for them and 10 stars for the Swansea, Mass branch that advocating for me endlessly and picked up the slack in order to make sense of a completely avoidable situation on behalf of the Hyannis branch.
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August 2023 by Tom Mercer
Associate was knowledgeable and helpful securing the product from another LLFlooring store to meet my time constraints.
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July 2023 by Roger Marsh
Shouldn't advertise that your open on Sundays 11am to 4pm when your not. I went to pick up the flooring that we ordered on Sunday and you were closed. Even though the web site and the answering service says your open 11am to 4pm Sunday. Disappointed
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July 2023 by Suzanne Scallion
Sales team was terrific, BUT Delivery has been a nightmare. Rec'd a text that we'd receive order between 12 - 3 on the 3rd. NO SHOW. "I'm sorry, see you on the 5th b/w 12 - 3. NO SHOW. Called the store, was told they just left and would be here soon. That was 2 hours ago; still waiting. Offered to 'split' the delivery cost. BUYER BEWARE; bring a truck.
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July 2023 by Elaine J.
Was texted lumber was coming on the 3rd between 1 - 3 pm. No show. Texted and got "I'm sorry, I meant the 5th between 1 - 3 pm. I called the store at 3:30 & was assured they had just picked up my order. It's now 4:45 and the driver is 45 minutes away. He went somewhere else first. I gave up 2 beautiful days to wait around for nothing. They offered half the delivery fee!!! The guys in the shop were helpful but the delivery service is ABYSMAL... Don't even think about it.
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May 2023 by Antonietta Beauregard
Great experience. Our salesperson was terrific. Good variety and prices. Would recommend to anyone.
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March 2023 by Gregory Roche
This company constantly helps my clients in there flooring needs. They have been fair an professional with all my projects.
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February 2023 by Susan O
Customer service was over and above!!
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January 2023 by Narciso Pires
best custom services at Hyannis store
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November 2022 by Cai Kobra
The Hyannis LL Flooring is closed on Sundays unless they have a large sale going on (2-3 times a year)
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November 2022 by Davida Peninger
I needed a floor to run through my living room and kitchen. I picked out a durvana floor that was the perfect color with the durability I needed and best part was.it was in stock. ll.flooring came out to measure right away and had a quote for the materials and installation within 3 days. When I went in to order , they realized that a few of the items were not in stock in Hyannis, but they contacted Plymouth to have them shipped down. The installer, APLUS FLOOR INSTALLATION, came right on time, showed my husband and I everything that needed to be done, and were very pleasant, professional, and left everything clean and neat when they left.My floors are absolutely beautiful and really complement my new kitchen. We noticed that we had been overcharged for a few things which we broought to the attention of the Hyannis location and they immediately credited me for the errors. I would definitely recommend the store and the installer.
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October 2022 by kristin kester
The flooring display was very well setup and makes choosing flooring options very user friendly. The salesperson was very knowledgeable and friendly and made the purchase a positive experience. Highly recommended!
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September 2021 by Kayla Reynolds
I ordered several thousand dollars worth of flooring from this company and was told the order would be in early Sept. The charge was processed on my credit card immediately. I called back to check on the order in early Sept and got a much later answer. I requested a refund for the product, which was "approved," but was told the actual posting to my credit card "would take up to 3 business days to process." Funny how the charge happens immediately, but we have to wait for a refund. Lousy business practice, making people wait for refund.
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May 2021 by Danya M.
The only thing nicer than my new 5" Hickory floors was the knowledgeable customer service from Ryan and Jason at Lumber Liquidators in Hyannis. The floor arrived a week later than expected, but good things come to those who wait. I will be returning for the next 750 square feet in the Fall, for sure.
