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August 2023 by Brian S.
We have been bringing our dog to this store for grooming since he was a puppy. He is now a senior citizen and has some mobility issues. When we bought him for his usual grooming. The girl at the store today (august 29th 2023 the hudson mass store) was very rude. In a very rude and mean voice said..."im sorry but your dog is just too old to come to this store". While i can understand the stores concerns about an older dog and possible injury, the tone of voice and attitude of this "employee" was absolutely unacceptable. Needless to say we will not be bringing our business for all our pets needs anymore. I hope petco management sees these comments and addresses this with their employees and educated their employees on taking a more polite and compassionate attitude towards elderly animals and their families.
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July 2023 by Kimberly T.
The groomer does a horrible job and is very unorganized/unprofessional. I do not recommend taking your pets here!
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April 2023 by maria Sousa (Roseinha)
Cause ya have do it on line had no luck so taking moms dog Hudson vet his rabbies shots
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February 2023 by Alex Flor
I do not recommend. I did not like the treatment. Also they sent several txt messages to confirm your appointment, very annoying.My dog had tons of salive from the oral vaccine however no one cares to clean the dogs mouth. Unless I asked. Also some people were able to approach their pets and I was kind handled different by the person giving the shot. My little dog, Lila, was very very scared and they seem no to care about your dog well being only to how much they can sell in vaccines etc … Stay Away !!! Pic of my tiny dog
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January 2023 by Google user
I do not recommend. I did not like the treatment. Also they sent several txt messages to confirm your appointment, very annoying.\\nMy dog had tons of salive from the oral vaccine however no one cares to clean the dogs mouth. Unless I asked. Also some people were able to approach their pets and I was kind handled different by the person giving the shot. My little dog, Lila, was very very scared and they seem no to care about your dog well being only to how much they can sell in vaccines etc … Stay Away !!! Pic of my tiny dog
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January 2023 by Karen P.
Canceled appointment twice and never called to reschedule. Now my dog needs to wait that much longer for a grooming with a new groomer.
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January 2023 by Dee M.
The store is run down and was out of stock on two of the three things I went in to purchase. The manager Andy was harried and curt on top of being unhelpful. Taking my business elsewhere.
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August 2022 by Angelina McCarthy
Just took our newly adopted dog here to get updated on all her vaccines as our vet is very backed up. I am not sure why there are so many negative reviews because our experience was fantastic. The 2 staff that checked us in were very thorough. They checked over all of her medical paperwork from her adoption and explained options. I told her we had a vet appointment in 3 weeks and she gave me the option to have her boosters for the vaccines with our vet or to come back to Vetco. There was no pressure either way. Once we saw the vet she provided an exam and explained everything. I felt the process was easy and the staff were all very professional. I think this is a great alternative for anyone having a tough time getting an appointment with their local vet or looking for affordable vaccines for their pet
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July 2022 by Omayra Santiago
I have been going to Vetco clinics for years in Leominster and never had a problem, today I went to the one in Hudson and because my dogs were barking a lot the technician who took care of me first was so disgusting she first said “where did you get these dogs” and she was so rude about it, then she asked if I took them to the park and I said no so then she told me that I was neglecting my dogs in such a rude tone. Excuse me I love my dogs and take them for walks and they eat Eukanuba such an expensive food they have a yard and a pool for themselves, I know I don’t neglect my pets they are part of my family, that lady should not be working with people she is a complete Karen. I believe she did that because I’m Puertorican and have a tan color. I’ve never felt so humiliated in my life, she talked down to me and do not appreciate that.
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June 2022 by Dina Cooper
Bunch of incompetent employees working here. They did not access my puppies vaccination records correctly and gave her a rabies shot twice even though for the first visit they had us bring her medical records that stated she had the rabies shot and certificate. My wife didn’t know and they claimed they didn’t either which led to giving her the vaccine 2x. Save yourself the time and go to a functional qualified facility that is not a fold out table in the middle of the store located in front of the fish tanks. Totally unacceptable and unprofessional. Trying to reach out further to their corporate hq on this.
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January 2022 by Dalia V.
Learned today that in Petco the online price sale is only honored if you buy online & pick up/delivery(obviously). But if you go to the store and buy it in person you have to show them the item is on sale with the online price for them to give you the sale price. Otherwise it WILL ring up the regular price. So bring your phone with you unless you buy it online and pick up/delivery. I wanted to bring my dog to do some other shopping here reason I didn't order online. Sales person was nice to explain when I returned for price adjustment.
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October 2021 by Sumanth S.
Definitely won't recommend Melissa. Terrible grooming job on our dog. Took our dog here couple of times specifically told her not to shave the dog. Regardless of our choice she shaved the whole dog. Poor baby, he absolutely despise his hair now. Never mind the shaving, at least the job has to be reasonable. The shaving is very shabby and lots of cowlicks and uneven hair. Poor Will never return. The other lady Yvette seems to be the better one. She did a great job last time.
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September 2021 by Sarah G.
The two older men treated me horribly because I was returning a heater ( never turned on) they first said mean things and giggled with each other they told me that i return things every week when mind you ive returned one filter a month prior because it never worked so rude I can not believe it ive never been treated so bad!! I wish them to get fired and written up they have mental issues I have a ton of fish and would come often for food meds etc they lost my business ive never been treated so horrible
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August 2021 by Alexander G.
The store manager refuses to sell fish and says that he values the wellbeing of his fish above wellbeing of his customers. I kid you not.
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October 2020 by Carolyn P.
Grooming service is less then okay. For $70 my little dog was not trimmed evenly or brushed entirely out. Only could trimmed back nails. I have never had any problems with grooming her before. Won't take her there again.
