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April 2023 by Anastasia Bergdahl
My kids and myself see Dr. Bieberman and her really outstanding NP. I have only had good experiences! All of my 5 young kids like them a lot-and with this crew we have had quite a few opportunities to see them. My kids are very chatty and both doctor and nurse practitioner are very cool about it. When the kids need to be seen for something that day, the office staff always gets us in and are very helpful. I was very surprised to see poor reviews here. We really like them!
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March 2023 by Jon Collette
I’ve called at least 10 times in the past week at various times of the day to schedule an appointment and it’s always on hold. It’s very frustrating to not be able to get ahold of your doctor when you need assistance with a medical issue.
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September 2022 by Kristen Flajslik
I like my doctor, but it is almost impossible to get an appointment with him. I have had mostly good experiences with the receptionists recently (though that was not the case in the past). However, the past month or so, I have had horrible experiences with the nurses I have interacted with. When I have called with serious concerns, they do not take my concerns seriously, and are incredibly rude and condescending. When I asked for an appointment to see my doctor and was offered a cancellation that I could not make (due to husband traveling and it being very early in the morning with 2 young kids), the nurse called me back and said since I "refused" the appointment that was offered me, I was not getting another one. When I called back after an abnormal test result (since no one bothered to follow up with me) saying I was still having symptoms, I was told to stop exercising and hung up on. Most recently, when I called to follow up on another test result, the nurse questioned whether I was actually having the symptoms that I called earlier in the day about (it seemed like she was implying I was making it up).
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January 2022 by Eric Sparkes
I would never use this office or these Dr's for anything! Waited 1 year for my physical, Dr calls out that day, now I have to wait an additional 6 months to see him. I have had 3 different Dr's in last 5 years cause they keep leaving to join different offices. Kind of tells you something, doesn't it?
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December 2021 by Kristen Brownell
I like my doctor, but it is almost impossible to get an appointment with him. I have had mostly good experiences with the receptionists recently (though that was not the case in the past). However, the past month or so, I have had horrible experiences with the nurses I have interacted with. When I have called with serious concerns, they do not take my concerns seriously, and are incredibly rude and condescending. When I asked for an appointment to see my doctor and was offered a cancellation that I could not make (due to husband traveling and it being very early in the morning with 2 young kids), the nurse called me back and said since I "refused" the appointment that was offered me, I was not getting another one. When I called back after an abnormal test result (since no one bothered to follow up with me) saying I was still having symptoms, I was told to stop exercising and hung up on. Most recently, when I called to follow up on another test result, the nurse questioned whether I was actually having the symptoms that I called earlier in the day about (it seemed like she was implying I was making it up).
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December 2021 by Bryan Hildebrand
I switched to this doctor in September of last year. Booked an appointment for a physical literally 4 months out…. That’s insane. Dr. Jillson did not even see me in person for more than 5 minutes. he only spoke with me over the phone while I was in the exam room. The front desk staff is very rude and unfriendly and it takes a good 10 minutes to even get a hold of somebody to schedule a same day appt. I went in to see the nurse practitioner last week and ended up testing positive for a serious bacterial infection. Due to it being a holiday they expected me to wait 4 days until Monday to get on antibiotics!! I finally was able to get a hold of an on call dr on Friday who prescribed me the correct medicine right away and confirmed that it was a serious illness. 4 days later not even a follow up from the nurse practitioner I saw. Although I am feeling much better I cannot attribute that to any competency from this medical staff. I had to take it into my own hands.
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November 2021 by Jessie Pyne
Although I like my dr, I can never see her or get an appointment. The front desk staff are mostly awful and I was shamed for not being able to do a virtual appointment at 8am (only time my dr does them apparently), because that’s when my daughter gets on the bus and my 3 yr old isn’t at school yet.
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July 2021 by Matt Passos
The most incompetent medical group I’ve ever dealt with. My last two scheduled appointments were held with a nurse practitioner instead of my actual physician that I had scheduled the appointments for. On top of that I fear I’ve torn my pectoral muscle recently and at the examination the same nurse practitioner told me she couldn’t do anything to help/diagnose it and I’d need an ultrasound. She claimed she did not know anything about muscle tears and I learned more from the internet on how to treat it than I did from my own doctors office, unbelievable. So the office scheduled an ultrasound for me at a hospital. After arriving and waiting for 50 minutes to be attended a nurse comes out and tells me that the hospital doesn’t scan for muscle tears in the first place. How can a doctors office be so incompetent that they send me to a hospital that does every scan OTHER than muscle tear scans, the only one I need? I will be leaving this brand of buffoons in the dust for a doctor that actually cares about their patients. Working with these people I’ve felt like a product on a shelf rather than a person needing medical attention. Never join this medical group, you will regret it.
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April 2021 by Suzanne Kowalczyk
Dr. Kevin Jillson was outstanding. Professional, thorough, patient, answered all my questions, made me feel I was listened to and respected as a patient. His expertise was apparent and greatly appreciated. His follow-up after my visit was quick and thorough. An outstanding office staff as well!
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February 2021 by MrsC2
I just had a ultrasound on my shoulder with Dr Jillson. My visit was great from booking with his wonderful staff right to my visit. His office staff are so personable, and comforting. Dr Jillson is amazing. Both professional and informative. I highly recommend this office.
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February 2021 by josh thompkins
Horrible experience Dr. Jillson. Surely a smart doctor but he's very young, very unprofessional. had a serious health issue that i had reached out just for some questions and was blatantly ignored. stay away from this place and this doctor, much better providers in the area. I also suspect my race was an issue for this doctor.
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December 2020 by James Casady
I have had Dr. Jillson as my PCP now for about 2 years. Exceptional, caring doctor which is great to find! I have seen Dr. Schneider when my doctor has been out and he was great too.
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November 2020 by Carol Lora
Wow office staff are very rude over the phone. Not worth trying in person. No manners when answering simple phone question about the practice. What a disappointment!
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October 2020 by Shankar Krishnamony
I read the reviews now after having a bad experience with the office staff. Everyone says good things about the medical staff but the office staff is the face of this practice and looks like the doctors are not concerned about the staff. We wanted to get a new pediatrician, our insurance company showed the doctors at this practice as accepting new patients. We want to support local Hopkinton businesses but looks like the office staff does not care. They were short over the phone, said that they were not accepting new patients and asked us to check their website. Lo and behold the website shows doctors accepting new patients. Why on earth would the professionals at this practice not care about their front office staff unless they too don't care about feedback. Stay away from this practice.
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September 2020 by L Morris
Trying to get anyone on the phone is impossible!! I have tried 7 times and calls go right to elevator music. I was on hold for 11 minutes before I finally gave up! All 7 times!! And never spoke to a human being. Not very patient friendly!!!
