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“They are honest and hard working people. They charge a fair price too. Most of the sales people are very knowledgable about their products. I often go in there with a picture on my phone of what I need or some project that I need suggestions on, and they're always able to come up with something. Joan is especially stellar in her ability to help!”
“Every time I have come in they have been so pleasant. I come in for the dog wash and then stroll around the store. There is a lot more there than you would think. One day I'll need to go back without my reactive dog so I can shop.”
“Moved out of the area so I don’t stop by as much. However after trying to have a key made at two other hardware stores with no avail, I found myself back at Town Line. They were attentive and went above and beyond. The Key they made wound up working better than the original key I gave them. They’ve earned my business and the drive.”
“I called early in the morning looking for contractor bags and the gentleman who answer the phone was extremely polite and pleasant. When I got there to pick them up he even remembered it was me on the phone, and was cracking jokes. It was a great way to start the week. Thanks guys!”
“We couldn't find fencing at lowes or home depot so we called here. They were able to get what we need and have it at the store in under a week. Employees were very helpful and professional.”
“ON 10/19/23 EMPLOYEE, STEVE E., OF THE MONNICK SUPPLY DEPT IN 01752 WAS EXTREMELY HELPFUL. STEVE, PATIENT AND GOOD NATURED, WAS SUCCESSFUL IN PERFECTLY MATCHING MY 5 YEAR OLD PAINT SAMPLE (FROM A PIECE OF PAINTED LATTICE WORK) SO THAT I AM NOW ABLE TO REPAINT THE FRAMEWORK EXACTLY. QUALITY CUSTOMER SERVICE!!!!!Cathy Fagone”
“Very helpful & friendly staffSpecial shout-out to Shawn, she went above and beyond helping my mother a couple weeks ago. My mother came in to replace the battery in her remote garage door opener. Shawn took the time to open the fiddly little compartment and replace the battery for her (not easy, I've done it before), a level of service that can't be found at the Lowe's that's right around the corner from my mother's retirement community. Sometimes I wonder why my mother always wants to check the small Ace Hardware first for things that they may or may not have when we know the giant Lowe's will definitely have it, but then I remember things like this story and I completely understand. Lowe's has more products and can most likely guarantee it has what you are looking for, but can't guarantee it has a helpful staff to answer questions or provide personal service. Ace is small and may not have exactly what you're looking for every time, but you will always find lots of helpful people that you don't have to chase down who will take the time to talk to you and answer every question - and they might even replace your battery for you.”
“Staff person at the Sudbury store was incredibly helpful . Understood exactly what I needed and helped me find it. Highly recommend this hardware store.over others in the area.”
8AM - 4PM
1 Marc Rd, Medway
Hardware Stores
“Meant to write this a while ago. I love Daddario. Great local mom and pop hardware store. It's the perfect place to quickly grab a few things for your household needs. The customer service is amazing, they always ask to help you find something immediately when you walk in, which makes it a very quick stop. I don't think I have ever spent more than 2-3 minutes in the store. Always incredibly friendly, prices are fair, and they are always super nice to my son (they gave him candy last time which made his day and now he wants to go back all the time haha)”
“The quality of tools has improved tremendously over the last few years and their warranty works well if you are a member of their club. I replaced several items without a receipt no issues.”
“Took booking an appt 3 times to get a tech out here, but when Jim came he was thorough and knowledgeable. Professional and courteous.Service: Refrigerator/freezer repair”
“Derek was so helpful with a project I have going on at home. His knowledge of parts and construction techniques is amazing. He deserves a raise and commendation!”
“What a store! This is a real American mans heaven on earth. When I die take me to home depot in Marlborough Massachusetts. ELECTRIC! All the wood I could ever ask for and the associates are not handsy or flamboyant. The Johnny Cash flowing over the radio got the mood RIGHT! Not to name names, but this store sure is a lot better than some OTHERS in the area. Gets the night going! I love beer, trucks, women and HOME DEPOT!Could use a store cat, Dale Greenland”
“One of the newest stores (2023) very well stocked and clean. Bit of a dead zone for cell reception so have your coupons etc... loaded on your phone prior to getting to this plaza.”
7:30AM - 5PM
1 Nicholas Rd, Framingham
Hardware Stores
“I have been a loyal customer for many years. I often go there with a "challenging project", for which there is no product made for the issue that I am trying to resolve. Rather than running the other way when they see me coming, they listen, think about it, (you can see the wheels spinning), and have ALWAYS been successful in finding a solution, sometimes, going as far as even taking the time to modify another item to make it work!! (Thank you, Joe!) Jeanne”
“As always, Rocky’s Medway had exactly the right part for my Toro mower for $10 less than the local orange box store and with much better service than Milford Ace. Can’t say enough good things about Rocky’s!!”
“I needed lumber for a woodworking class I'm taking. Evan was incredibly patient and kind in helping me get the supplies I needed. He made what I thought would be an intimidating process actually fun.”
“While the Watertown store is so much closer for me, it is chaotic in there and West Roxbury is often the same. Since I was in Natick anyhow, I stopped in on a weekday around 10am to get one of those mesh screen door things that you walk through (it actually works, not bad for $15). Masks and sanitizer at the front door for anyone who needs/wants it, and I wandered around looking for the item (for whatever reason, the aisle/bin number wasn't online). After I gave up wandering, I flagged down Bruno who found it for me (thanks Bruno!) and headed to the self checkout. Only negative to the in-store experience was the woman in charge of this area: having someone who is friendly would be a bonus. I can't imagine the parking lot on weekends, so go on a weekday if you can (or right when they open on Saturday and Sunday). The entrance/exit onto Speen St has a traffic light and the Route 30 exit is right-turn only (unless you want to just take a left anyhow). HD stores are dog-friendly as well!!”
“Today went in to check out some Polywood Curveback Adirondack chairs for our Fire-pit area. Found it, sat in it and really like it. Went inside to get some help finding more. Nancy the customer service person really went out of her way to help me locate the chairs. Home Depot only had 2 grey available then I would have to order 4 more. It just made sense to just place the order through customer service for all chairs. Nancy stayed with me through the whole order just making sure I got what I wanted. She really made my experience at Home Depot a positive one. Cannot wait for these chairs to come it and enjoy the outdoors. Thank you, Nancy look forward to seeing you again soon.”
“Always try to avoid the big chains and support local businesses. You might pay a little extra for some things (who can complete on prices against the mega box stores?) but you'll get better attention from the staff and they'll make sure to answer your questions and get you the part you need! Have you ever tried to have a simple key made at the big orange store? I walked in to Ace and had mine accuratley cut in no time!”
8AM - 4:30PM
430 Northboro Rd Central, Marlborough
Hardware Stores
“I’ve visited Westborough Lowe’s so many times! We’re in a bathroom renovation process, visiting there frequently and we’ve had good experiences there recently! I went to pick some hangers and I think the employee’s name was Ryan who has provided excellent advice on selecting the right materials for installing hooks into the tiles, which our contractor confirmed were exactly what was needed. And another day Ali assisted me in repurchasing the materials that I picked wrong and facilitated the return process, ensured me completed my shopping quickly and made it to my destination on time. I’ve had a couple more purchases in store and the personnel was always nice and helpful!”
6AM - 10PM
339 Speen St, Natick
Hardware Stores
“I just wanted to say how wonderful and helpful and kind was Mario! Guy from costumer service..it took us so long to figure out some issues and he went beyond with helping us.. From ordering Vanity’s to be on the phone with credit line people .. Thank you Mario for your amazing costumer service . I m not review person but this one is well deserved”
“I asked for mouse traps and that's what I bought. There was an old-timer who told me all about the traps and which ones won't snap while putting in the bait.”
7:30 AM - 8:30 PM
260-266 Turnpike Rd, Westborough
Hardware Stores
6:00 AM - 10:00 PM
40 Fortune Blvd, Milford
Hardware Stores
“I'm not sure why there are so many negative reviews. I moved to the area 8 months ago and visit this store very often. The staff is always super helpful and pleasant. I went in at 930 on Friday night and there was a couple buying a lot of things checking out at closing. Diane had her stuff with her and was walking out the door but saw me waiting and dropped her things to cash me out. That's exceptional service. I used to manage a retail store a long time ago and you don't find people like this anywhere. Well done!! I also chatted with a couple other guys, one in the lumber section and he helped me find a piece of PVC and then walked through practically the entire store to help me find something else. And there was David in the paint department who was also super friendly and helpful and walked me to various areas as well. A couple days prior I was cashed out by super helpful woman in the lumber section. You guys have done a great job hiring some great people. Thank you!!”
“Today went in to check out some Polywood Curveback Adirondack chairs for our Fire-pit area. Found it, sat in it and really like it. Went inside to get some help finding more. Nancy the customer service person really went out of her way to help me locate the chairs. Home Depot only had 2 grey available then I would have to order 4 more. It just made sense to just place the order through customer service for all chairs. Nancy stayed with me through the whole order just making sure I got what I wanted. She really made my experience at Home Depot a positive one. Cannot wait for these chairs to come it and enjoy the outdoors. Thank you, Nancy look forward to seeing you again soon.”
6:00 AM - 10:00 PM
260 Turnpike Rd, Westborough
Hardware Stores
“Went today to get a space heater and a fireplace grill and Ozzy helped us out big time! He was incredibly helpful and even helped us carry things to the register. The man!”
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“They have everything (except fence posts, you have to go to a fence company for fence posts) and the knowledge to help with any project. Even though I'm certainly not a professional they always are willing to help me figure out what I need and help me find it in the store.”